Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.
Installs into .claude/skills of the current project.
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---
name: contact-center/android
description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling."
triggers:
- "contact center android"
- "zcc android"
- "zoomccinterface android"
- "zoomccchatservice"
- "zoomccvideoservice"
- "releasezoomccservice"
- "android rejoin"
---
# Zoom Contact Center SDK - Android
**Current public changelog release:** `5.6.0` (verified 2026-07-10). It changes real-time audio
translation logic to improve live interpretation. Do not hardcode assumptions about translation
behavior across SDK versions.
Official docs:
- https://developers.zoom.us/docs/contact-center/android/
- https://marketplacefront.zoom.us/sdk/contact/android/index.html
## Quick Links
1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/android-reference-map.md](references/android-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)
## SDK Surface Summary
- SDK manager: `ZoomCCInterface`
- Channel services:
- `getZoomCCChatService()`
- `getZoomCCVideoService()`
- `getZoomCCZVAService()`
- `getZoomCCScheduledCallbackService()`
- Campaign support via web campaign service and campaign metadata.
## Hard Guardrails
- Initialize SDK in `Application.onCreate`.
- Use `ZoomCCItem` to define channel + identifiers.
- Use `entryId` for chat/video/ZVA.
- Use `apiKey` for scheduled callback and campaign mode.
- Release services on teardown.
## Common Chains
- Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)
## Operations
- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.
