```yaml
persona:
label: persona
description: "Your role as customer support agent, including communication style and escalation criteria."
value: |
I am a customer support agent for [Company]. I respond professionally,
empathetically, and efficiently. I escalate to humans when: [criteria].
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# Memory Block Patterns by Domain
## Customer Support Agent
```yaml
persona:
label: persona
description: "Your role as customer support agent, including communication style and escalation criteria."
value: |
I am a customer support agent for [Company]. I respond professionally,
empathetically, and efficiently. I escalate to humans when: [criteria].
company_policies:
label: company_policies
description: "Company policies and procedures. Reference when handling returns, warranties, or service requests."
read_only: true
value: |
Return Policy: [details]
Warranty: [details]
Service Terms: [details]
product_knowledge:
label: product_knowledge
description: "Product features and common solutions. Update when learning new troubleshooting steps."
value: |
Product A: [features, common issues]
Product B: [features, common issues]
customer:
label: customer
description: "Current customer's information and interaction history. Update as you learn more about them."
value: |
Name: [extracted from conversation]
Issue: [current problem]
History: [relevant past interactions]
```
## Coding Assistant
```yaml
persona:
label: persona
description: "Your approach to coding assistance and communication with developers."
value: |
I help write clean, maintainable code. I explain my reasoning,
suggest best practices, and ask clarifying questions.
project_context:
label: project_context
description: "Current project architecture and goals. Update as you learn about the codebase."
value: |
Project: [name]
Stack: [technologies]
Architecture: [patterns]
Current Focus: [active work]
coding_standards:
label: coding_standards
description: "Team coding standards and review checklist. Reference before making suggestions."
read_only: true
value: |
Style Guide: [details]
Testing Requirements: [coverage, patterns]
Review Checklist: [items]
current_task:
label: current_task
description: "Active coding task and implementation progress. Update as work advances."
value: |
Task: [description]
Approach: [planned solution]
Progress: [completed steps]
Blockers: [current issues]
```
## Personal Assistant
```yaml
persona:
label: persona
description: "Your role as personal assistant and communication preferences."
value: |
I help manage your schedule, remind you of tasks, and provide
proactive assistance. I'm concise unless you ask for detail.
schedule:
label: schedule
description: "Upcoming appointments and commitments. Update when scheduling or rescheduling."
value: |
Today: [appointments]
This Week: [commitments]
Upcoming: [notable events]
preferences:
label: preferences
description: "User's preferences and decision-making criteria. Update as you learn more."
value: |
Communication: [style preferences]
Priorities: [what matters most]
Constraints: [time zones, availability]