003 Name Skill 580a8118

---
name: pages-refund
description: When the user wants to create or optimize a refund or return policy page. Also use when the user mentions "refund policy," "return policy," "money-back guarantee," or "returns and refunds."
metadata:
  version: 1.0.0
---

# Pages: Refund / Return Policy

Guides refund and return policy page content for e-commerce and digital products.

**When invoking**: On **first use**, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On **subsequent use** or when the user asks to skip, go directly to the main output.

## Initial Assessment

Identify:
1. **Product type**: Physical, digital, subscription, or mixed
2. **Policy**: Time window, conditions, process
3. **Jurisdiction**: Consumer rights (EU, etc.)

## Best Practices

### Essential Elements

| Element | Purpose |
|---------|---------|
| **Eligibility** | What can be returned; time limits |
| **Process** | How to request; steps |
| **Refund method** | Original payment; timeline |
| **Exclusions** | Non-refundable items |
| **Contact** | Support for returns |

### Content

- **Clear**: Simple language; no legalese
- **Scannable**: Headings, bullets
- **Complete**: Answer common questions
- **Up to date**: Review when policy changes

### Placement

- Footer; checkout; product pages
- Link from FAQ when relevant

## Output Format

- **Outline** for refund/return policy
- **Key sections** and content
- **Disclaimer**: Recommend legal review

## Related Skills

- **pages-legal**: Refund is often a legal page
- **pages-faq**: FAQ may link to refund policy
- **pages-privacy**: Footer grouping