Continuing Education Credits

---
name: continuing-education-credits
description: Respond to CEU or professional credit inquiries. Use when a learner asks whether a course qualifies for continuing education credits.
metadata:
  trigger_phrases:
      - "respond ceu"
      - "ceu professional"
      - "professional credit"
  related_skills: ["student-discount-request", "certificate-request", "lesson-content-question", "course-difficulty-concern", "pricing-inquiry"]
  sample_size: "7"
  validation: |
    required_phrases:
      - "the certification team at"
    forbidden_patterns: []
    max_length: 500
  metrics: "sample_size: 7\navg_thread_length: 2.71\ntop_phrases:\n  - phrase: \"the certification team at\"\n    count: 2\n    percent: 28.6\n  - phrase: \"certification team at iaap\"\n    count: 2\n    percent: 28.6\n  - phrase: \"let me know if\"\n    count: 2\n    percent: 28.6\n  - phrase: \"me know if you\"\n    count: 2\n    percent: 28.6\n  - phrase: \"hey grace sorry i\"\n    count: 1\n    percent: 14.3\n  - phrase: \"grace sorry i was\"\n    count: 1\n    percent: 14.3\n  - phrase: \"sorry i was splitting\"\n    count: 1\n    percent: 14.3\n  - phrase: \"i was splitting the\"\n    count: 1\n    percent: 14.3\n  - phrase: \"was splitting the total\"\n    count: 1\n    percent: 14.3\n  - phrase: \"splitting the total average\"\n    count: 1\n    percent: 14.3"
---
# Continuing Education Credits

## Response Patterns (from samples)

Common openings:
- "Hey Grace,"
- "— Haze ----------- Forwarded message ----------- From: [EMAIL] Date: December 17, 2025 at 5:43 AM PST Subject: Marcy Sutton Testing Accessibility Course To: [EMAIL] Hello! I work on the certification team at IAAP, reviewing education credit requests.  I got this question today:  can you tell me how many CAEC credits this course is worth please? It has taken me 20 hours to complete but is self paced. It is unclear how many I could submit a claim for. We typically go off the # of hours documented on the website or on a certificate of completion.  I don't see anything like that on your website.  Do you have a suggestion on what we should award for your 6 workshops? Foundations of Accessibility Design Thinking and People Skills for Accessibility Manual Accessibility Testing Semantic markup with HTML and ARIA Coding Accessible Interactions and Mechanics Automated Accessibility Testing Some examples from other providers: We award 15 credits (total of 45) for the DHS trusted tester Deque has the # of credits earned on each of their course completion certificates. Any thoughts you have would be greatly appreciated. U nited in Accessibility   Ellen Strom Certification Program Assistant, Global Initiative for Inclusive ICTs (G3ict)  International Association of Accessibility Professionals (IAAP), a Division of G3ict   LinkedIn  | G3ict  | IAAP  | M-Enabling   United States |Eastern Time Zone   Register now"
- "Hey Ellen"

Common core lines:
- "Best,"
- "Hey Grace,"
- "Sorry, I was splitting the total average. Tracking your own times Is probably best right now."

Common closings:
- "Best,"
- "— Haze ----------- Forwarded message ----------- From: [EMAIL] Date: December 17, 2025 at 5:43 AM PST Subject: Marcy Sutton Testing Accessibility Course To: [EMAIL] Hello! I work on the certification team at IAAP, reviewing education credit requests.  I got this question today:  can you tell me how many CAEC credits this course is worth please? It has taken me 20 hours to complete but is self paced. It is unclear how many I could submit a claim for. We typically go off the # of hours documented on the website or on a certificate of completion.  I don't see anything like that on your website.  Do you have a suggestion on what we should award for your 6 workshops? Foundations of Accessibility Design Thinking and People Skills for Accessibility Manual Accessibility Testing Semantic markup with HTML and ARIA Coding Accessible Interactions and Mechanics Automated Accessibility Testing Some examples from other providers: We award 15 credits (total of 45) for the DHS trusted tester Deque has the # of credits earned on each of their course completion certificates. Any thoughts you have would be greatly appreciated. U nited in Accessibility   Ellen Strom Certification Program Assistant, Global Initiative for Inclusive ICTs (G3ict)  International Association of Accessibility Professionals (IAAP), a Division of G3ict   LinkedIn  | G3ict  | IAAP  | M-Enabling   United States |Eastern Time Zone   Register now"
- "With 6 workshops in the Professional tier, you can expect to finish within 6-8 weeks. This is a rough estimate though and time for completion is subjective depending on the individual's pace."

## Phrases That Work (4-gram frequency)

- "the certification team at" — 2 (28.6%)
- "certification team at iaap" — 2 (28.6%)
- "let me know if" — 2 (28.6%)
- "me know if you" — 2 (28.6%)
- "hey grace sorry i" — 1 (14.3%)
- "grace sorry i was" — 1 (14.3%)
- "sorry i was splitting" — 1 (14.3%)
- "i was splitting the" — 1 (14.3%)
- "was splitting the total" — 1 (14.3%)
- "splitting the total average" — 1 (14.3%)

## Tone Guidance (observed)

- Openings trend toward: "Hey Grace,"
- Closings often include: "Best,"

## What NOT To Do

- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.

## Validation

Draft must:
- [ ] Include at least one of the required phrases from the validation block
- [ ] Stay consistent with the observed response patterns above
- [ ] NOT introduce policy details that are not present in the verified response lines above.