Developer Support

---
name: developer-support
description: Supporting developers through technical assistance and community help
sasmp_version: "1.4.0"
version: "2.0.0"
updated: "2025-01"
bonded_agent: 06-developer-advocate
bond_type: SECONDARY_BOND
---

# Developer Support Skill

## Overview
Provide excellent technical support to developers, from individual troubleshooting to scalable self-service resources.

## Core Topics

### Support Channels
- Stack Overflow presence
- GitHub issues and discussions
- Discord/Slack community support
- Email and ticketing systems

### Troubleshooting Techniques
- Systematic debugging approaches
- Reading and understanding error logs
- Reproducing issues
- Root cause analysis

### Scaling Support
- Documentation-first approach
- FAQ and knowledge base
- Community-driven support
- Triage and prioritization

### Feedback Loop
- Collecting and categorizing feedback
- Routing issues to product/engineering
- Tracking resolution and satisfaction
- Continuous improvement

## Learning Objectives
- Provide effective technical support
- Scale support through documentation
- Build community-driven support systems
- Use support insights to improve products