Linear ticket management best practices. Use when creating issues, updating status, or attaching evidence. Provides evidence templates for dev/staging/done phases.
Scanned 9/6/2026
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---
name: linear-sop
description: Linear ticket management best practices. Use when creating issues, updating status, or attaching evidence. Provides evidence templates for dev/staging/done phases.
---
# Linear SOP Skill
## Purpose
Guide consistent Linear ticket management. Provides evidence templates for the mandatory dev/staging/UAT evidence policy.
## When This Skill Applies
- Creating new Linear issues
- Updating ticket status
- Attaching evidence to tickets
- Parsing acceptance criteria
- Working with UUIDs and issue IDs
## Linear Operations (Manual Process)
Since Gemini CLI doesn't have native Linear integration, use the Linear web UI or CLI for these operations:
### Reading Issues
```bash
# Via Linear Web UI
# Navigate to: https://linear.app/team/{{PROJECT_TEAM_NAME}}/issue/{{TICKET_PREFIX}}-XXX
# Or use Linear CLI if installed
linear issue view {{TICKET_PREFIX}}-XXX
```
### Creating Issues
```bash
# Via Linear Web UI: Click "New Issue" or press C
# Or use Linear CLI:
linear issue create --title "feat(scope): description" --team {{PROJECT_TEAM_NAME}}
```
### Updating Issues
```bash
# Via Linear Web UI: Open issue and update status
# Or use Linear CLI:
linear issue update {{TICKET_PREFIX}}-XXX --state "Done"
```
### Adding Comments
```bash
# Via Linear Web UI: Open issue and add comment
# Or use Linear CLI:
linear issue comment {{TICKET_PREFIX}}-XXX "**Dev Evidence**\n\n..."
```
## Program Structure
For work that spans many issues, Linear has objects **above** the issue. Use them; do not flatten a
program into a flat list of tickets.
### The Hierarchy
```text
Initiative the program (one per program)
└── Project a Unit of Work — one coherent outcome
├── Milestone an AI-DLC phase: Inception, Construction, Operations
└── Issue a Story
└── Sub-issue a Mob Elaboration task (created during Inception, not before)
```
### Prerequisite: labels must already exist
Program build-out assumes these label namespaces are **pre-created in the workspace**. Create them
before building the program, not during:
- `bolt:0` … `bolt:N` — which Bolt an issue belongs to
- `agent:*` — the lead role (must match an actual agent role defined for the project)
Labels are workspace-scoped in Linear — do not create team-scoped duplicates.
### Streams
Linear **sub-initiatives require an Enterprise plan**. If your workspace has it, model program
streams as sub-initiatives under the initiative. If it does not, encode the stream as **project
priority** instead — highest-risk stream gets Urgent/High, follow-up stream gets Medium.
### Building the Program (Manual Process)
```bash
# Create the initiative
# Linear Web UI: Initiatives → New initiative
# Add a project (Unit of Work) to the initiative
# Linear Web UI: Initiative → Add project
# Add the three AI-DLC phase milestones to each project
# Linear Web UI: Project → Milestones → New milestone
# Wire dependencies between issues
# Linear Web UI: Issue → Add relation → "Blocks" / "Blocked by"
```
Use `relatedTo` ("Related") for soft links that inform but do not block.
**Wire so the enforcement lands before the thing it enforces** — see the `safe-ai-dlc` skill for the
four dependency-wiring heuristics.
### Re-parenting existing issues
When a program absorbs tickets that already exist, **update them into the project — never recreate
them**. Duplicates break traceability and split the evidence trail.
## Evidence Policy (MUST)
Every issue requires evidence at each phase:
| Phase | Required? | Content |
| ----------- | --------- | ----------------------- |
| **Dev** | MUST | Implementation proof |
| **Staging** | MUST | UAT validation (or N/A) |
| **Done** | MUST | Final verification |
## Evidence Templates
### Dev Evidence Template
```markdown
**Dev Evidence**
**PR**: https://github.com/{{ORG_NAME}}/{{REPO_NAME}}/pull/XXX
**Commit**: [short-hash]
**Branch**: {{TICKET_PREFIX}}-XXX-description
**Implementation:**
- [x] Feature implemented
- [x] Tests passing
- [x] Lint passing
**Verification:**
\`\`\`bash
yarn ci:validate
# Output: All checks passed
\`\`\`
```
### Staging/UAT Evidence Template
```markdown
**Staging Evidence**
**Environment**: Pop OS dev server
**URL**: http://pop-os:3000
**Validation Steps:**
1. Deployed to staging: [timestamp]
2. Smoke test passed: [yes/no]
3. Feature verified: [description]
**UAT Status:** [Passed/Pending/N/A]
If N/A, reason: [e.g., "Dev tooling only - no user-facing changes"]
```
### Done Evidence Template
```markdown
**Done Evidence**
**PR Merged**: https://github.com/{{ORG_NAME}}/{{REPO_NAME}}/pull/XXX
**Merge Commit**: [hash]
**Final Checklist:**
- [x] All acceptance criteria met
- [x] Documentation updated (if applicable)
- [x] No regressions detected
```
## Acceptance Criteria Parsing
When reading issue descriptions, extract ACs:
```markdown
## Acceptance Criteria
- [ ] User can perform action X
- [ ] System responds with Y
- [ ] Error handling for Z
```
Convert to testable checklist:
```typescript
const acceptanceCriteria = [
{ criterion: "User can perform action X", verified: false },
{ criterion: "System responds with Y", verified: false },
{ criterion: "Error handling for Z", verified: false },
];
```
## Status Workflow
```text
Backlog -> Ready -> In Progress -> Testing -> Ready for Review -> Done
```
### GitHub-Linear Auto-Sync
Tickets referenced in commit messages (e.g., `[{{TICKET_PREFIX}}-123]`) automatically move to **Done** when the PR merges. Child stories not referenced in any commit message must be manually closed after merge.
**Best practice**: Reference Feature-level tickets in commit messages. After merge, manually close orphaned child stories that weren't referenced.
### Status Update Guidelines
| From | To | When |
| ---------------- | ---------------- | ------------------------ |
| Backlog | Ready | Sprint planning |
| Ready | In Progress | Work starts |
| In Progress | Testing | PR created |
| Testing | Ready for Review | Tests pass, UAT complete |
| Ready for Review | Done | POPM approval or auto-sync via PR merge |
## UUID Handling
Linear uses UUIDs internally. When working with APIs:
```typescript
// Issue identifiers (human-readable)
const issueId = "{{TICKET_PREFIX}}-459";
// UUIDs (API operations)
const uuid = "ef6a5fa0-2b46-417f-8266-dea2d187b10a";
// Get UUID from identifier via Linear web UI or API
// The issue URL contains the UUID
```
## Common Operations
### Link PR to Issue
PRs are automatically linked when:
- Branch name contains `{{TICKET_PREFIX}}-XXX`
- PR title contains `[{{TICKET_PREFIX}}-XXX]`
### Create Sub-Issue
Use Linear web UI: Click "Add sub-issue" on parent issue
### Query by Label
Use Linear web UI filters:
1. Open team view
2. Click "Filter"
3. Select label (e.g., "sprint-1")
## Reference
- **Agent Workflow SOP**: `docs/sop/AGENT_WORKFLOW_SOP.md`
- **Linear Documentation**: https://linear.app/docs
- **CONTRIBUTING.md**: Workflow documentation
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