Subject: Use next sprint to reduce the defect backlog Alex, I recommend we use the next sprint to reduce the defect backlog. New defects are outpacing fixes, and the one-year projection shows the backlog growing. Customer Experience and Research report that defects are contributing to churn, and Sales reports falling close rates tied to defect concerns. Why this is worth the sprint: 1. We reduce the projected one-year backlog. 2. We protect customers whose churn is tied to defects. 3. We limi...
Scanned 9/19/2026
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Subject: Use next sprint to reduce the defect backlog
Alex,
I recommend we use the next sprint to reduce the defect backlog. New defects are outpacing fixes, and the one-year projection shows the backlog growing. Customer Experience and Research report that defects are contributing to churn, and Sales reports falling close rates tied to defect concerns.
Why this is worth the sprint:
1. We reduce the projected one-year backlog.
2. We protect customers whose churn is tied to defects.
3. We limit brand damage that is already affecting major accounts and close rates.
Attached: new-vs-fixed defects with one-year projection, churn plotted against defect volume, an interview example, user posts, a major-account complaint, and Sales notes on falling close rates.
Can you confirm this as the sprint focus?
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