Hi Alex, We should dedicate next sprint to reducing the defect backlog — it's now costing us both customers and revenue. Three things point to this: 1. The backlog itself is unsustainable. New defects are outpacing what we close, and the one-year projection shows the gap widening if nothing changes. 2. Defects are driving churn. Churn tracks closely with defect volume, and Customer Experience and Research both confirm the link — one customer interview lays out exactly how. 3. It's hurting our...
Scanned 9/19/2026
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Hi Alex,
We should dedicate next sprint to reducing the defect backlog — it's now costing us both customers and revenue.
Three things point to this:
1. The backlog itself is unsustainable. New defects are outpacing what we close, and the one-year projection shows the gap widening if nothing changes.
2. Defects are driving churn. Churn tracks closely with defect volume, and Customer Experience and Research both confirm the link — one customer interview lays out exactly how.
3. It's hurting our reputation and our pipeline. User posts and a complaint from a major account point to brand damage, and Sales reports that these concerns are making deals harder to close.
Let me know if you're good with shifting the sprint focus.
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