Raw

Subject: Action Plan to Reduce Composing Costs and Restore Competitiveness

Composition is the largest production cost, accounting for 40–55% of book costs, and TTW is uncompetitive on simple work. The composing department is overloaded: manual capacity is insufficient, most jobs run late, and overtime exceeds budget by over 50%. We pay below market rates, have recently lost two staff, and face a new union claim. A review confirms productivity trails industry benchmarks by 20–50%, though management agrees action is required. To resolve these issues, we recommend simplifying the workflow for simple titles and conducting a methods study to close the productivity gap.

● Simplify the workflow for inexpensive titles.
   - Every title currently passes identical quality-control stages regardless of complexity; simple titles require fewer checks.
   - Test selected jobs to measure the impact of reducing or delaying checks on quality and customers.
   - Projected saving: up to 10% of total composing cost.
   - George Kennedy is available to lead the testing.

● Conduct a methods study to increase productivity.
   - Identify changes to the composing method that will close the 20–50% gap against industry benchmarks.
   - This study targets further productivity gains beyond those from simplification.

Next step: Authorize job testing and commission the methods study.

**Omissions:**
- Names of interviewees (Roy Walter, Brian Thompson); retained only George Kennedy due to his active role in testing.
- Observation that "people in Aylesbury want to understand causes," which does not drive action.
- Comparison with three other printers, as the source indicates this would not settle the issue.
- Management disagreement regarding cost levels; retained only the consensus to investigate.
- General statement that composition is the "largest production cost," integrated with the specific 40–55% figures.