Raw

Subject: Dedicate next sprint to reducing the defect backlog

Situation: We have been tracking our defect intake against resolution rates, and customer feedback has consistently highlighted stability issues.
Complication: Our current trajectory projects an unchecked backlog over the next year, which is already correlating with rising churn, blocking new deals, and damaging our brand reputation.
Answer: Yes, we should dedicate the next sprint to reducing the defect backlog.

Why:
1. Defects are actively driving customer churn
   - CX research links defect volume to attrition
   - Churn-vs-defect chart confirms the correlation
   - Customer interview underscores the experience gap
2. Stability concerns are blocking new revenue
   - Sales reports confirm falling close rates tied to reliability fears
   - A major account complaint signals deal-breaking risk
3. Negative sentiment is spreading across the market
   - User posts amplify dissatisfaction beyond direct accounts
   - Current intake outpaces fixes, showing unsustainable growth
   - One-year projection confirms accelerating backlog without intervention

What I need now: Approval to allocate the next sprint to defect reduction.