Knowledge Management

---
name: knowledge-management
description: Create, organize, and maintain support knowledge base content to reduce
  ticket volume
type: reference
version: 1.0.0
category: business
last_updated: 2026-02-03
source: https://github.com/anthropics/knowledge-work-plugins
related_skills:
- ticket-triage
- customer-research
- response-drafting
- escalation
capabilities: []
requires: []
tags: []
---

# Knowledge Management

## Prerequisites

- [What's needed before starting]

## Sub-Skills

- [Universal Article Elements (+1)](universal-article-elements/SKILL.md)
- [Title Best Practices (+2)](title-best-practices/SKILL.md)
- [How-to Articles](how-to-articles/SKILL.md)
- [1. [Action] (+1)](1-action/SKILL.md)
- [Verify It Worked](verify-it-worked/SKILL.md)
- [Common Issues](common-issues/SKILL.md)
- [Troubleshooting Articles](troubleshooting-articles/SKILL.md)
- [Symptoms](symptoms/SKILL.md)
- [Cause](cause/SKILL.md)
- [Option 1: [Primary fix] (+1)](option-1-primary-fix/SKILL.md)
- [Prevention](prevention/SKILL.md)
- [FAQ Articles](faq-articles/SKILL.md)
- [Details](details/SKILL.md)
- [Known Issue Articles](known-issue-articles/SKILL.md)
- [Symptoms](symptoms/SKILL.md)
- [Workaround](workaround/SKILL.md)
- [Fix Timeline](fix-timeline/SKILL.md)
- [Updates](updates/SKILL.md)
- [Article Lifecycle (+1)](article-lifecycle/SKILL.md)
- [Category Structure (+1)](category-structure/SKILL.md)
- [Using This Skill](using-this-skill/SKILL.md)