Social Media Strategy And Operations

---
name: social-media-strategy-and-operations
description: "Guides B2B marketers through social media strategy decisions, channel selection, content operations, posting cadence, measurement, and platform-specific best practices. Trigger when a user asks about social media planning, content creation workflows, channel prioritization, organic vs. paid tradeoffs, or platform-specific tactics."
version: "2026-04-21"
episode_count: 32
---

# B2B Social Media Strategy and Operations

## Overview
This skill covers B2B social media strategy and operations, including channel selection, content creation and distribution, posting cadence, measurement, employee advocacy, platform-specific tactics, and the relationship between organic and paid social. All practices are sourced exclusively from Exit Five podcast guests across 32 episodes. Do not supplement these practices with general marketing knowledge — if a topic is not covered here, acknowledge the gap rather than filling it with outside guidance.

---

## Strategic Foundation: Why Social Media Matters in B2B

When helping users think about the role of social media in their B2B marketing strategy, establish this framing first:

In markets where product differentiation is difficult — many competitors with similar features — brand becomes the primary competitive advantage. Social media strategy is not a marketing tactic in this context; it is a core business strategy. Brand creates top-of-mind awareness and emotional connection that drives preference and loyalty when buyers have many options. (Source: Chris Cunningham, Episode #347)

Treat social media followers as an owned distribution asset, not a vanity metric. Each follower has opted in to see your content. When you have something to promote — a webinar, product launch, or lead magnet — you can reach that audience directly without paying for distribution. The larger the follower base, the more reach per post, making it a multiplier for conversions and business outcomes. A single LinkedIn post to 160,000 followers can drive 200 newsletter subscribers; the same post to a small audience reaches almost no one. (Source: Dave Gerhardt, Episodes #209, #121)

---

## Channel Selection and Prioritization

### Choosing Your Primary Channel(s)

**Note: There is a genuine disagreement about whether to focus on one channel before expanding or to create for multiple platforms simultaneously. See "Where Experts Disagree" before advising on this topic.**

When advising on channel selection, surface the following platform-specific guidance:

- **LinkedIn and Twitter/X** are the best channels for B2B text-based content distribution. They have the lowest barrier to success — written text requires no video production or design. Both channels will remain valuable for B2B because customers are on LinkedIn (it has replaced the resume) and Twitter is underrated as a content platform. (Source: Dave Gerhardt, Episode #139)

- **LinkedIn** has a more predictable growth formula and is better for systematic audience building. It penalizes posting more than once per day, so use it for scaling proven ideas rather than high-volume testing. (Source: Amanda Goetz, Episode #158; Peep Laja, Episode #119)

- **Twitter/X** is better for relationship building and DM conversations with peers and influencers. It functions as a messaging platform for your network. It is also a high-volume testing ground — use it to rapidly test messaging ideas before expanding successful ones to LinkedIn. (Source: Amanda Goetz, Episode #158; Peep Laja, Episode #119)

- **Instagram** has 2 billion monthly active users with a 25–45 demographic (primary B2B decision-makers), platform longevity backed by Meta's infrastructure, robust ad capabilities, global reach, and posts that now rank in Google search results. (Source: Jenn Herman, Episode #168) *(Note: Instagram vs. TikTok for short-form video is contested — see "Where Experts Disagree")*

- **Facebook Reels** are significantly underutilized by B2B marketers but deliver substantial reach, especially among older decision-makers (ages 38–60). ClickUp generated 100M impressions from Facebook Reels in a single month — roughly half their total monthly impressions. Post the same short-form video content to Facebook Reels alongside Instagram and TikTok. This is a low-effort, high-return distribution channel that most competitors ignore. (Source: Chris Cunningham, Episode #347)

### Identifying B2B Influencers

There is no database of B2B influencers. Spend time on LinkedIn and other platforms understanding who is creating content about topics related to your space. Look at who your customers follow, who is creating videos, and who is building an audience around adjacent topics. Micro-influencers (5K–20K followers) often drive more value than large accounts. This requires platform fluency and curiosity from your marketing team. (Source: Dave Gerhardt, Episode #180)

---

## Content Strategy and Creation

### The Rule of Three: Content Filter

Before posting any social content, apply this three-part filter: does it make people feel something, teach them something, or make them laugh? If content does not satisfy at least one of these criteria, reject it. This prevents the common B2B mistake of posting purely product-focused content that audiences ignore. Use this as a gating mechanism for all social posts. (Source: Chris Cunningham, Episode #347)

### Content Formats by Platform

**Instagram:**
- Build B2B Instagram presence around educational content (70%+ of posts): tips, tutorials, tactics, and industry insights rather than product promotion. Educational content is highly shareable, builds trust, and works across serious industries (legal, accounting, HR) without requiring memes or entertainment. (Source: Jenn Herman, Episode #168)
- Use **carousel posts** (up to 10 slides, with testing for 15–20) for launch announcements, product information, or event coverage. Carousels receive an algorithmic advantage: if a user doesn't interact, Instagram re-shows the post with the next slide on their next visit, providing a second exposure opportunity. Avoid overusing carousels to prevent content saturation. (Source: Jenn Herman, Episode #168)
- Use **short reels** (under 20 seconds) for top-of-funnel brand awareness — they appear in Explorer and Recommended feeds with no call-to-action. Use **longer reels** (30–90 seconds) for existing audience education and tutorials; they don't reach new audiences but drive shares and engagement. Reserve direct CTAs for stories and feed posts, not reels. (Source: Jenn Herman, Episode #168)
- Use **Instagram Stories** for highest conversion rates. Stories only reach existing followers but allow raw, authentic content and link stickers to direct users anywhere. Stories are ideal for direct CTAs: newsletter signups, webinar registrations, event promotions. (Source: Jenn Herman, Episode #168)
- Use **feed photos** that are real, smartphone-quality, people-focused images. Avoid stock photos, memes, and text-heavy infographics. Keep text on images minimal (1–3 words max) and place detailed messaging in captions. (Source: Jenn Herman, Episode #168)
- Keep **Story Highlights** to 3–4 collections (e.g., "Meet the Team," "About Us") and update them regularly. Remove content older than 52 weeks — it signals an inactive brand. (Source: Jenn Herman, Episode #168)
- When posting the same root video across multiple platforms, apply **platform-specific edits** (different cover photos, filters, music, text boxes, captions). Instagram's algorithm rewards content it recognizes as native to the platform and reduces distribution for content that appears cross-posted without modification. (Source: Jenn Herman, Episode #168)

**Twitter/X:**
- Structure X threads with a visually compelling image (screenshot of company growth, data visualization, or relevant photo) paired with a hook that includes statistics or data points. Deliver substantive, valuable content in the thread body. End with a soft CTA (subscribe to newsletter, link to related thread) rather than a hard sell. (Source: Ross Simmonds, Episodes #209, #121)
- Use **long-form posts** (posts requiring "show more" to expand) to publish substantial, blog-length content. Tease future content mid-post — not at the end — to create curiosity and drive followers. For example, mid-way through a story, mention what you'll share next week. This works better with Twitter's algorithm than asking followers to subscribe at the end. (Source: Greg Isenberg, Episode #146)
- Avoid generic CTAs like "follow me" or "subscribe to my newsletter" at the end of tweets. These do not work with Twitter's algorithm. Make the content itself scroll-stopping and curiosity-driven. If you want to drive newsletter signups, use an unconventional framing (e.g., "This is an uncomfortable ask, but I'll do it anyway"). (Source: Greg Isenberg, Episode #146)
- Use the **"See Similar Posts"** feature on X to find the algorithm's database of high-performing content on a topic. Analyze why those posts outperformed others (depth, formatting, data, structure) and use those insights to rewrite and improve your own content. Also use it to find your own greatest hits and reschedule them. (Source: Ross Simmonds, Episodes #209, #121)

**Short-Form Video (General):**
- Create three variations of each video with different hooks, headlines, or text-on-screen elements (takes approximately 4 minutes per variation). Post all three to **Instagram Trial Reels** first — a testing feature that does not distribute to your followers. Identify the best-performing version, then publish only the winner to your main feed. This approach can increase reach from 60K to 10–20M impressions on a single video. Worth doing even for small accounts (1K followers). (Source: Chris Cunningham, Episode #347)

**LinkedIn:**
- Match content format to platform affordances and your writing style. LinkedIn's text-based environment is particularly suited for writers who prefer prose over multimedia. (Source: Jason Lemkin, Episode #142)

### Unique Content Formats as Differentiation

Humor is one approach to standing out on social, but other unique formats work equally well: man-on-the-street interviews, behind-the-scenes content, news roundups, industry commentary, or novel presentation styles (interviews on a ladder, music reactions, golf course conversations). Find a format that aligns with your brand and ICP, then execute it consistently. The key is authenticity to your company's actual culture and personality. (Source: Chris Cunningham, Episode #347)

Align your social brand voice and visual style with your actual company culture. If your company is casual, don't post corporate jargon. If you're polished, don't post overly casual content. You don't need a single "face" of the brand — faceless content, team features, or consistent brand voice all work. (Source: Jenn Herman, Episode #168)

### Separating Content Types Into Distinct Accounts

Consider creating separate social accounts for different content types to avoid audience confusion and maximize growth potential. ClickUp runs distinct accounts for product/educational content, business humor, man-on-the-street interviews, and memes. This allows audiences to follow only the content type they prefer and prevents the main brand account from being diluted. Comedy or entertainment accounts often outperform the main brand account because audiences self-select for entertainment. (Source: Chris Cunningham, Episode #347)

---

## Content Sourcing and Ideation

### Finding Content Ideas

- Schedule 15-minute recorded interviews with 2–3 ICPs per week (mix of customers and cold-outreach prospects). Spend the first 7 minutes asking what podcasts they watch, what makes them laugh, and recent funny workplace moments. Extract clips and ideas from recordings. Offer interviewees edited clips in return for their time. (Source: Chris Cunningham, Episode #347)

- Spend 15–20 minutes daily scrolling through your target audience's social feeds (e.g., LinkedIn for B2B marketers) and identify posts with high engagement. Note the topics, themes, and questions that generate the most discussion. Use these signals as proof points for content ideas. (Source: Matt Carnevale, Episode #155)

- Monitor communities (Exit Five, Reddit, Slack groups) where your audience discusses relevant topics. When you see a comment mentioning a company or strategy worth exploring, save that idea. Batch these ideas and assign them to your writing team to research and write as blog posts first, then convert to threads. (Source: Ross Simmonds, Episode #209)

- Extract quotes, statistics, and findings from white papers and republish them as social media content — screenshots, graphics, or standalone posts. This extends the lifespan of research and makes insights accessible to audiences who won't read the full white paper. (Source: Ross Simmonds, Episode #200)

### Testing Content Before Scaling

- Treat LinkedIn posts as a low-cost way to test messaging and hooks before committing to major announcements or campaigns. When a post performs well, use that validated messaging as the foundation for your next product announcement, campaign, or content initiative. (Source: Dave Gerhardt, Episode #275)

- Test story-driven content on social media first to validate resonance before committing budget to paid channels or mainstream publications. Post organically, measure engagement, and if it performs well (e.g., hundreds of thousands of views), then consider scaling through paid or premium placements. (Source: Harry Dry, Episode #303)

- Test content ideas on social platforms (especially X/Twitter) by sharing small, low-effort pieces and measuring which ones generate high engagement (reshares, reposts, likes, bookmarks). When a post resonates strongly, that signals content-market fit. Expand that winning idea into longer-form content (blog posts, podcasts, videos, LinkedIn posts) and double down on distribution. (Source: Ross Simmonds, Episodes #209, #121)

### Studying Platforms Before Launching

Before committing to a new social platform, spend time studying what content performs best there. Search for keywords relevant to your industry, sort by top posts, and analyze the formats, length, tone, and structure of high-performing content. Do not assume your Instagram playbook will work on TikTok or that your LinkedIn approach will work on Reddit. Each platform has unique norms and algorithms. (Source: Ross Simmonds, Episodes #209, #121)

Before creating your own Instagram strategy, spend time observing what competitors and industry leaders are posting. Identify what types of content (carousels, reels, photos, stories) drive engagement in your space. (Source: Jenn Herman, Episode #168)

---

## Posting Cadence and Operations

**Note: There is a genuine disagreement about whether to pre-schedule content in advance or post reactively based on daily observations. See "Where Experts Disagree" before advising on this topic.**

### Scheduling and Tools

- Use scheduling tools like Buffer (for one-off tweets) and Typefully (for X threads) to batch-write social posts and schedule them in advance. For long-form X content, post natively since scheduling tools may not support it. (Source: Ross Simmonds, Episode #121)

- At scale (35+ accounts), use a tool like Vista Social to centralize posting across multiple accounts and platforms. Vista Social is lower-cost than alternatives like Sprout Social or Hootsuite, includes native integrations, and provides weekly performance reports. Manual posting is still preferred when possible, but scheduling tools are essential at scale. (Source: Chris Cunningham, Episode #347)

### Posting Frequency

**Note: Twitter/X posting frequency is contested — see "Where Experts Disagree."**

- Test different posting frequencies and measure engagement before settling on a cadence. ClickUp discovered that posting twice daily on their comedy account actually decreased impressions — audiences preferred one video per day. The sweet spot varies by account type and is not intuitive. Run this test for 2–3 months before settling on a cadence. (Source: Chris Cunningham, Episode #347)

- LinkedIn penalizes posting more than once per day. Use it for scaling proven ideas rather than high-frequency testing. (Source: Peep Laja, Episode #119)

### Repurposing and Recycling Content

- Identify your highest-performing social media posts each month using analytics tools, then repost the exact same content (or slightly refreshed versions) on the same platform. Schedule them back into your content queue on a recurring basis (e.g., every other month). Audiences often don't object to seeing the same post again after a gap. A lead magnet post that originally drove 700 newsletter subscribers can drive 200 more on a repost. (Source: Dave Gerhardt, Episodes #209, #121)

- Overcome "same song syndrome" — the pressure to constantly create new content. Since only a small percentage of your audience sees any given piece of content at any given time (less than 5% of LinkedIn followers), repeating the same topic with a fresh angle is not boring to your audience — it is necessary reach. This applies to both social media and email. (Source: Danielle Messler, Episode #169)

- Take one core piece of content and create derivative pieces in different formats (video, short-form text, long-form text, polls) and distribute each across multiple channels. This creates many distribution points from one original piece, guaranteeing significant total impressions even if individual pieces get modest reach. Use feedback from organic performance to inform paid media strategy. (Source: Dan Cmejla, Episode #134)

### Adopting New Platform Features

When social platforms launch new features (e.g., LinkedIn video, YouTube Shorts), adopt them immediately before competitors. Platforms algorithmically reward early adoption of desired behaviors. Test the feature with your existing audience to validate performance before scaling. (Source: Dan Cmejla, Episode #134)

---

## Employee Advocacy

- Empower your marketing team to share what they're learning, failures, and successes on LinkedIn, X, Reddit, and other platforms. This builds authentic brand presence, demonstrates thought leadership, and creates multiple touchpoints for prospects researching your category. (Source: Dave Steer, Episode #324)

- Don't limit social media and thought leadership strategy to founders. Encourage and enable all employees to share company content and insights on social media. Provide them with tools and content to make it easy. (Source: Ido Mart, Episode #229)

- Empower sales reps to build their own social media presence and share company content and insights from customer conversations. Sales reps with personal brands generate more direct pipeline, stronger customer relationships, and higher quota attainment than those relying only on email outreach. Provide training on how to show up on LinkedIn and X, and encourage them to answer frequently asked customer questions in social posts. (Source: Ross Simmonds, Episode #121)

- For major product launches or announcements, ask employees across all departments to record short (under 1 minute) videos explaining why the launch matters. Provide a script and talking points but allow flexibility. Share videos on the same day to create a coordinated wave of content across employee networks. This amplifies reach exponentially without paid media. (Source: Dave Gerhardt, Episode #134)

- Amplify high-performing campaigns by running a paid incentivized contest where employees compete to get the most social shares. Provide employees with starter copy, links, and images, but encourage them to personalize the message. Offer cash prizes to winners. Follow up with sales 1–2 weeks later to contact engaged prospects. (Source: Erin May, Episode #337)

- Showcase employees from underrepresented groups in your social media content. People are more likely to apply to work somewhere when they see someone who looks like them and appears successful. You can tailor content to specific geographies or demographics to drive targeted hiring outcomes. (Source: Dan Cmejla, Episode #134)

---

## Measurement and Attribution

### Setting Goals

- Set Instagram goals around actual business outcomes — brand awareness, relationship building, or lead generation — not vanity metrics like follower counts. Align follower targets with your business capacity (e.g., if you can serve 1,000 clients max, don't aim for 10,000 followers). For B2B, focus on building long-term loyalists through dark social (comments, DMs, story replies) rather than expecting direct sales. (Source: Jenn Herman, Episode #168)

- Move from optimizing for follower count to optimizing for content quality and audience alignment. Define your ICP first, then create content specifically for them, rather than chasing viral moments or broad appeal. (Source: Amanda Goetz, Episode #158)

### Measuring Organic Social

- For organic social channels where geo-targeting is not possible, measure success through engagement (comments, likes, impressions) and audience composition. Use platform analytics to verify that your content is reaching your target ICP (by job title, company size, location). Test different content formats and posting cadences and compare engagement and ICP reach month-over-month. Avoid relying on vanity metrics like total followers. (Source: Pranav Piyush, Episode #239)

- Monitor not just vanity metrics but the qualitative signals in social engagement: who is commenting (job titles, company size), what they're asking for, whether they're requesting to share your content, and the tone of discussion. Rising engagement from target personas on specific topics signals that your messaging is resonating with the right audience. (Source: Dave Gerhardt, Episode #307)

- When building social presence from zero, focus on metrics you control (posts published, content shared, influencer collaborations) rather than vanity metrics (engagement, reach) that depend on audience size. This removes the demotivation of low engagement early on. As audience grows, engagement metrics become more meaningful. (Source: Ross Simmonds, Episode #121)

- Before concluding a content type doesn't work, commit to 6–8 weeks of consistent posting (e.g., one reel per week for 6 weeks) to gather sufficient data. Track reach as the primary success metric. Identify positive outliers (posts with 2–3x your baseline reach) and negative outliers (posts with 40% of baseline) to understand what resonates. (Source: Jenn Herman, Episode #168)

### Measuring Social's Impact on Pipeline

- Social media strategy requires patience. It took ClickUp 3 months before seeing significant views, and 4–5 months before clear pipeline attribution emerged. Most companies abandon social strategies too early because they expect immediate ROI. Budget conservatively initially so leadership can tolerate the ramp-up period. Communicate that the buying cycle is 200+ days, so social's role is building awareness and preference over time, not driving immediate conversions. (Source: Chris Cunningham, Episode #347)

- Since direct attribution from social to pipeline is difficult, use a proxy metric: ask your sales team to ask closed customers how they first discovered your company. Track how many mention social media and which specific videos or accounts they reference. Additionally, monitor spikes in inbound applications from HR/recruiting after viral videos. (Source: Chris Cunningham, Episode #347)

- Use AI tools (e.g., ChatGPT) to help brand and communications teams develop data literacy. Upload weekly or bi-weekly performance reports (social metrics, engagement data, post performance) and ask the AI to identify patterns, suggest what might have caused changes, and recommend experiments based on high and low-performing content. This teaches team members to think analytically and helps them speak the language of growth teams. (Source: Sara Ajemian, Episode #288)

### Measuring Paid Social

- Access Facebook's Conversion Lift experiment tool directly through your Facebook Ads account (Experiments tab) without needing to contact your Facebook rep. This allows you to measure the incremental impact of Facebook ad campaigns on business outcomes like demos or conversions, proving whether social ads drive incremental sales beyond organic demand. (Source: Pranav Piyush, Episode #191)

---

## Event and Campaign Social Amplification

- Deliver event photos to attendees within 24 hours (ideally the next morning), not days or weeks later. Coordinate with your photographer to turn around at least 20 high-quality photos within one day. Include photos in your thank-you email with a link to a branded photo library that attendees can share on social media. Photos sent more than a day or two after the event have minimal social amplification value. (Source: Sydney Sloan, Episode #289)

- After dinners or small events, upload photos to a shared folder, draft an email with attendees' LinkedIn profile links to facilitate networking, and include a link to the photos. Encourage attendees to post photos on social media and tag your company. This creates a second wave of organic reach and FOMO as attendees' networks see the event. (Source: Natalie Taylor, Episode #162)

- Create 30-second to 1-minute webinar promotion videos shot on iPhone with minimal production cost, featuring team members in unexpected or humorous scenarios. These videos are designed to stop the scroll through pattern interrupt and human authenticity. Distribute across LinkedIn, email, and other channels. This approach often outperforms static, polished promotional content despite near-zero production cost. (Source: Ryan Narod, Episode #330)

---

## Social Media Team and Roles

- Hire a social media person whose primary job is not to post what people ask them to post, but to be a gatekeeper and taste enforcer for all social content. This person partners with teams across the business (product, marketing, events) to elevate their content before it ships. They maintain a high bar for quality and consistency, acting as an "air traffic controller" for the company's social presence. This role prevents mediocre content from shipping and ensures all social content aligns with brand voice. (Source: Ryan Narod, Episode #330)

---

## Where Experts Disagree

### 1. Single-Channel Focus vs. Multi-Platform Distribution From the Start
**Support summary: 3 vs 1**

**Position A — Master one channel before expanding** *(Dave Gerhardt, Episodes #209, #134, #121)*
Pick one social platform where your audience is active and commit to mastering it before adding any others. Each platform has unique algorithms, formats, and audience expectations. Spreading effort across multiple channels simultaneously dilutes focus and prevents momentum. Once you've built traction on one channel, you can then repurpose and adapt content to a second channel, but the initial focus should be singular. Gerhardt reiterates this across three separate episodes, stating it as a general principle rather than limiting it to early-stage companies.

**Position B — Create for two platforms, distribute everywhere** *(Chris Cunningham, Episode #347)*
Select two primary platforms to create content for (e.g., TikTok/Instagram Reels for short-form video, LinkedIn for thought leadership), then distribute that same content across all other platforms (Facebook Reels, YouTube Shorts, etc.). This reduces production complexity while maintaining broad reach from the start. Cunningham frames this as a way to reduce complexity, not increase it.

**Context dependency:** Gerhardt's advice is most explicitly aimed at teams building from scratch or with limited resources. Cunningham is describing a mature, well-resourced marketing operation at a large SaaS company. However, Gerhardt states his advice as a general principle, not explicitly limited to early stage, making this a genuine disagreement about the right default approach.

**Trend note:** The more recent guest (Cunningham, April 2026) advocates for multi-platform distribution from the start, while the single-channel-first advice comes from earlier episodes (2024). This may reflect maturing social media infrastructure and tooling that makes multi-platform distribution more accessible.

**Why it matters:** A marketer who spreads too thin across channels risks building momentum nowhere; one who focuses too narrowly may miss high-performing distribution channels like Facebook Reels that competitors ignore.

---

### 2. Pre-Scheduling Content in Advance vs. Reactive Daily Posting
**Support summary: 3 vs 1**

**Position A — Pre-schedule content in advance** *(Jason Lemkin, Episodes #207, #142; Ross Simmonds, Episode #121)*
Build a full year's worth of pre-scheduled content in advance so that baseline content output is guaranteed regardless of daily circumstances. This removes the friction of daily content creation decisions and ensures consistent presence even during busy periods. You can still layer in reactive, timely content on top of the scheduled baseline. Simmonds recommends batch-writing posts monthly and scheduling them using tools like Buffer and Typefully.

**Position B — Post reactively based on daily observations** *(Jen Allen Knuth, Episode #170)*
Rather than batching and scheduling content in advance, wake up each day and identify one thing you observed recently — in conversations, meetings, or the market — that reveals a flawed belief or assumption. Create content around that observation in the moment. This keeps content timely, reactive to real market signals, and prevents it from feeling like a duty or obligation. The content feels more authentic because it is responding to what is actually happening.

**Context dependency:** Pre-scheduling may suit founders or executives with heavy travel schedules (Lemkin's context) while reactive posting may suit practitioners whose value proposition is real-time market insight (Allen Knuth's context). However, both are giving general advice about social content workflow, so there is a genuine underlying disagreement about whether spontaneity or consistency is the higher priority.

**Why it matters:** A marketer who pre-schedules gains consistency but may miss timely relevance; one who posts reactively stays fresh but risks inconsistency during busy periods.

---

### 3. Instagram vs. TikTok for B2B Short-Form Video
**Support summary: 1 vs 1**

**Position A — Prioritize Instagram over TikTok** *(Jenn Herman, Episode #168)*
Instagram is the better choice for B2B due to its 25–45 demographic (primary B2B decision-makers), platform longevity backed by Meta's infrastructure, robust ad capabilities, global reach, and the fact that Instagram posts now rank in Google search results. TikTok skews younger and its uncertain regulatory future has turned its experts into generic "short-form video experts" rather than platform specialists.

**Position B — TikTok as a primary short-form creation platform** *(Chris Cunningham, Episode #347)*
TikTok (alongside Instagram Reels) should be one of the two primary creation platforms for short-form video content in B2B, with content then distributed to Facebook Reels and YouTube Shorts. ClickUp generates hundreds of millions of impressions monthly using this approach. Cunningham does not treat TikTok's uncertain future as a disqualifying factor and positions it as a core creation platform.

**Context dependency:** Herman's advice was given in August 2024 when TikTok's US regulatory situation was less resolved. Cunningham's advice comes from April 2026 after that situation evolved. Company size also matters — ClickUp has resources to manage both platforms simultaneously. However, both are giving general B2B channel selection advice, making this a genuine disagreement.

**Trend note:** The more recent expert (Cunningham, April 2026) treats TikTok as viable despite regulatory uncertainty, suggesting the field has not converged on avoiding TikTok.

**Why it matters:** Choosing the wrong primary short-form video platform wastes production resources and may result in content reaching the wrong demographic.

---

### 4. Organic Social vs. Paid Advertising When Budget Is Constrained
**Support summary: 3 vs 1**

**Position A — Prioritize organic social first** *(Dave Gerhardt, Episode #189; Pranav Piyush, Episode #239; Harry Dry, Episode #303)*
When choosing between paid ads and organic social with limited budget, invest in organic social (LinkedIn, Twitter, newsletters). Organic social builds authentic audience relationships and brand reputation without large ad spend, and allows you to discover what resonates before committing paid budget. Piyush recommends startups prioritize organic channels first to test messaging with zero spend, then amplify winning content through paid ads. Dry recommends testing story-driven content organically before committing to paid distribution.

**Position B — Use paid social and measure it rigorously** *(Pranav Piyush, Episode #191)*
Paid social (specifically Facebook ads) should be actively used and measured through conversion lift tests to prove incremental business impact. Rather than defaulting to organic, run structured experiments to demonstrate whether paid social drives demos or conversions beyond organic demand.

**Context dependency:** Gerhardt and Piyush (Episode #239) are explicitly addressing early-stage or budget-constrained scenarios. Piyush (Episode #191) is addressing measurement methodology for companies already running paid social. The disagreement partially dissolves when accounting for stage, but Piyush's two appearances show him giving somewhat different emphases across episodes.

**Why it matters:** A marketer who defaults to organic when paid could prove incremental ROI misses a measurable growth lever; one who invests in paid before validating organic messaging may waste budget on unproven content.

---

### 5. Twitter/X Posting Frequency
**Support summary: 2 vs 1**

**Position A — Post at high frequency (10+ times per day) for rapid testing** *(Peep Laja, Episode #119; Chris Cunningham, Episode #347 — partial support)*
Post 10+ times per day on Twitter to rapidly test which messaging ideas resonate, since each tweet lives independently and Twitter's algorithm doesn't penalize frequency. Use Twitter as a high-volume testing ground before scaling proven ideas to LinkedIn. Cunningham's data adds nuance: posting frequency effects are not intuitive and must be tested per account — ClickUp found that twice-daily posting on their comedy account actually decreased impressions.

**Position B — Focus on quality and craft per post rather than volume** *(Greg Isenberg, Episode #146)*
Focus on crafting individual high-quality long-form posts with strategic mid-post teasers rather than maximizing posting volume. Use long-form posts and mid-post teasers to drive followers. Avoid generic CTAs and make each piece of content scroll-stopping and curiosity-driven.

**Context dependency:** Laja is explicitly using Twitter as a testing mechanism for messaging strategy. Isenberg is focused on audience building and storytelling. These are somewhat different use cases, but both are giving advice about how to approach Twitter as a content channel, making this a genuine tension.

**Why it matters:** A marketer who posts 10+ times daily expecting testing benefits may instead dilute their brand signal; one who focuses only on crafted long-form posts may miss the rapid feedback loop that high-frequency posting enables.

---

## What NOT To Do

- **Do not engage with online criticism or dunking.** When faced with online criticism, the best response is no response. Do not argue with critics online because observers cannot distinguish who is right from a distance. Let your work and in-person interactions speak for themselves over time. (Source: Dave Gerhardt, Episode #298)

- **Do not abandon social strategies too early.** Most companies abandon social strategies before seeing results because they expect immediate ROI. It took ClickUp 3 months before seeing significant views and 4–5 months before clear pipeline attribution emerged. (Source: Chris Cunningham, Episode #347)

- **Do not post purely product-focused content.** Content that doesn't make people feel something, teach them something, or make them laugh will be ignored. This is the most common B2B social media mistake. (Source: Chris Cunningham, Episode #347)

- **Do not optimize for follower count over audience quality.** High engagement from the wrong audience (casual meme consumers vs. B2B decision-makers) will not translate to product adoption or revenue. Favor depth and niche relevance over top-of-funnel reach. (Source: Dave Gerhardt, Episode #133)

- **Do not use stock photos, memes, or text-heavy infographics on Instagram feed.** These underperform compared to authentic, people-focused smartphone photos. (Source: Jenn Herman, Episode #168)

- **Do not cross-post the same unedited video file across platforms.** Apply platform-specific edits (cover photos, filters, music, text boxes, captions) to signal to each platform's algorithm that the content is native. (Source: Jenn Herman, Episode #168)

- **Do not let valuable research live only in white papers.** Extract key statistics, quotes, and findings and reshare them as social content. (Source: Ross Simmonds, Episode #200)

- **Do not assume more posting is always better.** Test frequency per account type. Posting twice daily can decrease impressions compared to once daily, depending on the account and audience. (Source: Chris Cunningham, Episode #347)

- **Do not use generic CTAs like "follow me" or "subscribe" on Twitter.** These do not work with Twitter's algorithm. Make the content itself earn the follow. (Source: Greg Isenberg, Episode #146)

- **Do not rely on engagement metrics alone when building from zero.** Early-stage accounts will have low engagement regardless of content quality. Track proactive output metrics (posts published, collaborations initiated) instead. (Source: Ross Simmonds, Episode #121)

- **Do not keep outdated Story Highlights on Instagram.** Content older than 52 weeks signals an inactive brand. Remove old stories from highlights regularly. (Source: Jenn Herman, Episode #168)

- **Do not apply one platform's playbook to another.** Each platform has unique algorithms, content formats, and audience expectations. Study each platform independently before launching. (Source: Ross Simmonds, Episodes #209, #121)

---

## Sources

| Episode | Guest | Affiliation | Date |
|---------|-------|-------------|------|
| #347 | Chris Cunningham | CMO, ClickUp | 2026-04-16 |
| #337 | Erin May | — | 2026-03-12 |
| #330 | Ryan Narod | — | 2026-02-17 |
| #324 | Dave Steer | VP Marketing, Webflow | 2026-01-27 |
| #307 | Dave Gerhardt | Host, Exit Five | 2025-11-27 |
| #303 | Harry Dry | Founder, Marketing Examples | 2025-11-13 |
| #298 | Dave Gerhardt | Host, Exit Five | 2025-10-27 |
| #289 | Sydney Sloan | — | 2025-10-09 |
| #288 | Sara Ajemian | — | 2025-10-06 |
| #275 | Dave Gerhardt | Host, Exit Five | 2025-08-21 |
| #239 | Pranav Piyush | CEO, Paramark | 2025-04-21 |
| #229 | Ido Mart | — | 2025-03-20 |
| #209 | Ross Simmonds | CEO, Foundation Marketing | 2025-01-09 |
| #209 | Dave Gerhardt | Host, Exit Five | 2025-01-09 |
| #207 | Jason Lemkin | Founder/CEO, SaaStr | 2025-01-02 |
| #200 | Ross Simmonds | CEO, Foundation Marketing | 2024-12-09 |
| #191 | Pranav Piyush | CEO, Paramark | 2024-11-07 |
| #189 | Dave Gerhardt | Host, Exit Five | 2024-10-31 |
| #180 | Dave Gerhardt | Host, Exit Five | 2024-09-30 |
| #170 | Jen Allen Knuth | Demand Generation Leader, Lavender | 2024-08-26 |
| #169 | Danielle Messler | — | 2024-08-22 |
| #168 | Jenn Herman | Instagram Marketing Expert | 2024-08-19 |
| #162 | Natalie Taylor | — | 2024-07-29 |
| #158 | Amanda Goetz | — | 2024-07-15 |
| #155 | Matt Carnevale | — | 2024-07-04 |
| #153 | Dave Gerhardt | Host, Exit Five | 2024-06-27 |
| #146 | Greg Isenberg | CEO, Late Checkout | 2024-06-03 |
| #142 | Jason Lemkin | Founder/CEO, SaaStr | 2024-05-20 |
| #139 | Dave Gerhardt | Host, Exit Five | 2024-05-09 |
| #134 | Dan Cmejla | — | 2024-04-22 |
| #134 | Dave Gerhardt | Host, Exit Five | 2024-04-22 |
| #133 | Dave Gerhardt | Host, Exit Five | 2024-04-18 |
| #121 | Ross Simmonds | CEO, Foundation Marketing | 2024-02-29 |
| #121 | Dave Gerhardt | Host, Exit Five | 2024-02-29 |
| #119 | Peep Laja | Founder, Wynter | 2024-02-22 |