Cluster support tickets, in-app feedback, and authorized store reviews into owned product work and close the loop with the people who wrote in. Use when triaging feedback, mining reviews, or asking what customers said after a launch. Do not use to answer one ticket.
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---
name: run-product-feedback-loop
description: "Cluster support tickets, in-app feedback, and authorized store reviews into owned product work and close the loop with the people who wrote in. Use when triaging feedback, mining reviews, or asking what customers said after a launch. Do not use to answer one ticket."
---
# Run Product Feedback Loop
Preserve original wording and source. Do not invite public reviews in ways the current platform forbids. Native public-review requests stay voluntary, policy-current, and independent of money, access, and support. Sentiment and spend do not change eligibility. A theme without an owner is not a loop.
Open [feedback learning](references/feedback-learning-loop.md) for intake and clustering. Open [review solicitation](references/review-solicitation-policy.md) when asking when or how to invite a public store review.
