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Incident Response Runbooks
CSecurityImplements incident response runbooks with detection, triage, communication,
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- Added September 4, 2026
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- Modifies startup scripts or system services for persistence
- Exfiltrates credentials via HTTP — exact pattern from Snyk ToxicSkills study
npx -y skills add paulpas/agent-skill-router --skill incident-response-runbooks --agent claude-codeAre you the author of Incident Response Runbooks?
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[](https://www.skillsdirectory.com/skills/paulpas-incident-response-runbooks)---
name: incident-response-runbooks
compatibility: opencode
completeness: 95
content-types:
- guidance
- examples
- do-dont
- config
description: Implements incident response runbooks with detection, triage, communication,
resolution, and post-incident procedures for Kubernetes and cloud-native environments.
license: MIT
maturity: stable
metadata:
domain: cncf
output-format: code
related-skills: agent-database-admin, cncf-kubernetes-debugging, cncf-security-compliance
role: implementation
scope: implementation
triggers: incident response, runbook creation, incident procedures, escalation procedures,
incident command, postmortem, blameless postmortem, incident documentation
archetypes:
- tactical
anti_triggers:
- brainstorming
- vague ideation
- non-containerized architecture
response_profile:
verbosity: low
directive_strength: high
abstraction_level: operational
version: "1.0.0"
---
# Incident Response Runbooks
Implements comprehensive incident response procedures for cloud-native environments including Kubernetes clusters, microservices architectures, and infrastructure-as-code deployments. Provides structured workflows for detection, triage, communication, resolution, and post-incident review following SRE and ITIL best practices.
## TL;DR Checklist
- [ ] **Detection**: Verify alert validity, gather initial evidence, identify affected systems
- [ ] **Triage**: Classify severity (P1-P4), assign incident commander, activate communication channels
- [ ] **Communication**: Establish ICS structure, create incident channel, send initial status update
- [ ] **Resolution**: Execute runbook steps, document all actions, apply remediation procedures
- [ ] **Escalation**: Identify escalation triggers, contact on-call engineers, activate secondary teams
- [ ] **Recovery**: Verify service restoration, monitor for recurrence, update runbooks if needed
- [ ] **Post-incident**: Schedule blameless postmortem, collect timeline data, write incident report
- [ ] **Documentation**: Archive incident data, update runbooks, create follow-up action items
---
## When to Use
Use this skill when:
- Creating new incident response procedures for a Kubernetes cluster or cloud-native service
- Responding to a production incident requiring structured escalation and communication
- Developing runbooks for common failure modes (pod crashes, network partitions, data corruption)
- Establishing an incident command system for multi-team incident response
- Documenting post-incident review procedures for compliance and learning
- Building automation that integrates with incident response workflows
---
## When NOT to Use
Avoid this skill for:
- **Simple debugging tasks** — Use `cncf-kubernetes-debugging` skill for single-issue troubleshooting
- **Security vulnerability disclosures** — Use `cncf-security-compliance` skill for CVE handling and patching
- **Database administration tasks** — Use `agent-database-admin` skill for DB-specific procedures
- **Performance tuning without incident** — Performance optimization doesn't require full incident procedures
- **Scheduled maintenance windows** — Maintenance has different coordination requirements than incidents
---
## Core Workflow
1. **Detection and Validation** — Confirm alert validity, gather initial evidence, identify scope. **Checkpoint:** Verify alert isn't a false positive before proceeding.
2. **Triage and Severity Classification** — Classify incident severity (P1-P4), assign incident commander, activate communication channels. **Checkpoint:** All team members have received initial notification.
3. **Communication Setup** — Establish ICS structure, create incident channel, send status updates. **Checkpoint:** Communication channels are established and team has acknowledgment.
4. **Resolution Execution** — Execute runbook steps, document actions in timeline, apply remediation. **Checkpoint:** Root cause identified and remediation steps are working.
5. **Escalation** — Identify escalation triggers, contact on-call, activate secondary teams. **Checkpoint:** Escalated parties have acknowledged and are engaged.
6. **Post-Incident Review** — Schedule blameless postmortem, collect data, write report. **Checkpoint:** Postmortem scheduled within 72 hours of resolution.
---
## Implementation Patterns
### Pattern 1: Incident Severity Classification
Incident severity determines response priority, communication channels, and escalation procedures.
```bash
# Severity classification criteria
# P1: Full service outage affecting all users
# P2: Degraded service affecting major functionality
# P3: Minor degradation affecting limited functionality
# P4: Non-impacting issues (informational)
function classify_severity() {
local affected_users=$1
local service_impact=$2
local data_loss=$3
# P1 criteria
if [[ "$affected_users" == "all" ]] || [[ "$data_loss" == "yes" ]]; then
echo "P1"
return
fi
# P2 criteria
if [[ "$affected_users" == "majority" ]] || [[ "$service_impact" == "critical" ]]; then
echo "P2"
return
fi
# P3 criteria
if [[ "$affected_users" == "minority" ]] || [[ "$service_impact" == "degraded" ]]; then
echo "P3"
return
fi
echo "P4"
}
```
**❌ BAD — No severity classification, ad-hoc response**
```yaml
# ❌ BAD — Missing severity, unclear escalation path
incident:
title: "Database connection issues"
status: active
# No severity level set
# No commander assigned
# Communication plan missing
```
**✅ GOOD — Severity-based response with clear escalation**
```yaml
# ✅ GOOD — Severity classification with escalation
severity: P2
incident_commander: john.doe@company.com
status: active
communication:
slack_channel: "#inc-p2-database-2024-05-15"
status_page: https://status.company.com/incidents/INC-2024-05-15-001
escalation:
tier1_ack_timeout: 5m
tier2_notify: 15m
executive_notify: 30m
```
---
### Pattern 2: Incident Command System (ICS) Setup
Establish ICS structure for multi-team incident response.
```bash
# ICS Roles Setup Script
# Run at incident activation
#!/bin/bash
# incident-ics-setup.sh
set -euo pipefail
# Default values
IC="${IC:-oncall@company.com}"
IO="${IO:-operations@company.com}"
LC="${LC:-leads@company.com}"
COMMS="${COMMS:-comms@company.com}"
PLANNER="${PLANNER:-planning@company.com}"
# Create ICS channel
create_ics_channel() {
local severity=$1
local channel_name="#inc-${severity}-$(date +%Y-%m-%d-%H%M%S)"
echo "Creating ICS channel: $channel_name"
# Slack workspace
if command -v slack &> /dev/null; then
slack channel create "$channel_name" --privacy private
fi
# Invite key personnel
slack channel invite "$channel_name" "$IC" "$IO" "$LC" "$COMMS" "$PLANNER"
echo "ICS channel created: $channel_name"
}
# Set initial ICS configuration
init_ics() {
local severity=$1
echo "Initializing ICS for severity: $severity"
# Create incident channel
create_ics_channel "$severity"
# Publish ICS structure to channel
cat << EOF | slack message "$channel_name"
### Incident Command Structure
- Incident Commander: \`$IC\`
- Operations Lead: \`$IO\`
- Logistics Lead: \`$LC\`
- Communications: \`$COMMS\`
- Planning Lead: \`$PLANNER\`
### Severity: $severity
### Status: ACTIVE
### Channel created: $(date)
EOF
}
init_ics "P2"
```
---
### Pattern 3: Initial Notification and Acknowledgment
Automated notification system with acknowledgment tracking.
```bash
# incident-notification.sh
# Send initial incident notification to all stakeholders
#!/bin/bash
# Send notifications to on-call teams
declare -A NOTIFICATION_CONFIG=(
["slack_webhook"]="https://hooks.slack.com/services/XXXXX/XXXXX/XXXXX"
["pagerduty_key"]="PAGERDUTY_INTEGRATION_KEY"
["email_recipients"]="oncall@company.com,platform@company.com,devops@company.com"
["max_retries"]=3
["retry_delay"]=30
)
send_slack_notification() {
local severity=$1
local message=$2
local channel=$3
curl -X POST -H 'Content-type: application/json' \
--data "{
\"channel\": \"$channel\",
\"attachments\": [{
\"color\": \"$(severity_to_color $severity)\",
\"title\": \"INCIDENT: $severity - $(date '+%Y-%m-%d %H:%M:%S')\",
\"text\": \"$message\",
\"footer\": \"Incident Response System\",
\"ts\": $(date +%s)
}]
}" "$SLACK_WEBHOOK_URL"
}
send_pagerduty_alert() {
local severity=$1
local description=$2
local service_key=$PAGERDUTY_SERVICE_KEY
curl -X POST -H 'Content-type: application/json' \
--data "{
\"routing_key\": \"$service_key\",
\"event_action\": \"trigger\",
\"payload\": {
\"summary\": \"$description\",
\"severity\": \"$(pd_severity $severity)\",
\"source\": \"incident-response-system\"
}
}" "https://events.pagerduty.com/v2/enqueue"
}
send_email_notification() {
local severity=$1
local subject=$2
local body=$3
for recipient in ${EMAIL_RECIPIENTS//,/ }; do
mail -s "[INCIDENT][${severity}] ${subject}" "$recipient" <<< "$body"
done
}
acknowledge_all() {
local incident_id=$1
local timeout=$2
echo "Waiting for acknowledgments with ${timeout}s timeout..."
local start_time=$(date +%s)
while true; do
local ack_count=$(get_acknowledged_count "$incident_id")
local total_count=$(get_expected_recipients "$incident_id")
if [[ "$ack_count" -eq "$total_count" ]]; then
echo "All recipients acknowledged"
return 0
fi
local elapsed=$(($(date +%s) - start_time))
if [[ "$elapsed" -gt "$timeout" ]]; then
echo "Timeout waiting for acknowledgments"
return 1
fi
sleep 5
done
}
acknowledge_all "INC-2024-05-15-001" 300
```
---
### Pattern 4: Communication Status Updates
Automated status updates to keep stakeholders informed.
```bash
# incident-status-update.sh
# Generate and distribute incident status updates
#!/bin/bash
# Status template
generate_status_update() {
local incident_id=$1
local status=$2
local impact=$3
local timeline=$4
cat << EOF
### ${incident_id} Status Update - $(date '+%Y-%m-%d %H:%M:%S')
**Current Status:** ${status}
**Impact:** ${impact}
**Timeline:**
${timeline}
**Next Update:** In 15 minutes or when status changes
---
*This is an automated status update from the Incident Response System*
EOF
}
# Status transition rules
update_status() {
local incident_id=$1
local new_status=$2
# Validate status transition
case "$new_status" in
"identified")
if [[ "$CURRENT_STATUS" != "detected" ]]; then
echo "Invalid status transition"
return 1
fi
;;
"in-progress")
if [[ "$CURRENT_STATUS" != "identified" ]]; then
echo "Invalid status transition"
return 1
fi
;;
"resolved")
if [[ "$CURRENT_STATUS" != "in-progress" ]]; then
echo "Invalid status transition"
return 1
fi
;;
*)
echo "Unknown status: $new_status"
return 1
;;
esac
# Update status in incident database
update_incident_record "$incident_id" "status" "$new_status"
# Send notification
send_status_update "$incident_id" "$new_status"
}
# Status transition states
# detected -> identified -> in-progress -> resolved
# detected -> identified -> cancelled (if not an incident)
# in-progress -> monitoring (verify stability before declaring resolved)
declare -A STATUS_TRANSITIONS=(
["detected"]="identified"
["identified"]="in-progress cancelled"
["in-progress"]="resolved monitoring"
["resolved"]="closed"
["monitoring"]="resolved closed"
["cancelled"]="closed"
)
```
---
### Pattern 5: Escalation Triggers and Procedures
Automated escalation based on time, severity, or lack of response.
```bash
# escalation-manager.sh
# Manage incident escalation based on predefined rules
#!/bin/bash
# Escalation configuration
declare -A ESCALATION_RULES=(
["P1"]["tier1_timeout"]="5m"
["P1"]["tier2_notify"]="10m"
["P1"]["executive_notify"]="15m"
["P2"]["tier1_timeout"]="10m"
["P2"]["tier2_notify"]="20m"
["P2"]["executive_notify"]="30m"
["P3"]["tier1_timeout"]="30m"
["P3"]["tier2_notify"]="1h"
["P4"]["tier1_timeout"]="1h"
)
# Escalation contact lists
declare -A TIER1_CONTACTS=(
["platform"]="platform-oncall@company.com"
["database"]="db-oncall@company.com"
["security"]="security-oncall@company.com"
)
declare -A TIER2_CONTACTS=(
["platform"]="platform-lead@company.com,staff-engineer@company.com"
["database"]="dba-team@company.com"
["security"]="security-team@company.com"
)
# Check escalation conditions
check_escalation() {
local incident_id=$1
local current_time=$2
local severity=$(get_incident_severity "$incident_id")
local elapsed=$(calculate_elapsed_time "$incident_id")
local tier1_ack=$(get_tier1_acknowledged "$incident_id")
# Check tier1 timeout
local tier1_timeout=$(get_config_value "P1" "tier1_timeout")
if [[ "$tier1_ack" == "false" ]] && [[ "$elapsed" -gt "$tier1_timeout" ]]; then
escalate_to_tier2 "$incident_id"
fi
# Check executive notification
local exec_notify=$(get_config_value "$severity" "executive_notify")
if [[ "$elapsed" -gt "$exec_notify" ]] && [[ "$status" != "resolved" ]]; then
notify_executives "$incident_id"
fi
}
# Escalate to next tier
escalate_to_tier2() {
local incident_id=$1
echo "Escalating $incident_id to Tier 2"
# Get affected domain
local domain=$(get_incident_domain "$incident_id")
# Notify tier2 contacts
local tier2_contacts="${TIER2_CONTACTS[$domain]}"
for contact in ${tier2_contacts//,/ }; do
send_notification "$contact" "ESCALATION" "$incident_id"
done
# Update incident record
update_incident_record "$incident_id" "escalated_tier2" "true"
log_escalation "$incident_id" "tier2" "$(date '+%Y-%m-%d %H:%M:%S')"
}
# Executive notification template
notify_executives() {
local incident_id=$1
local severity=$(get_incident_severity "$incident_id")
if [[ "$severity" != "P1" ]] && [[ "$severity" != "P2" ]]; then
return
fi
# Executive list
local executives="cto@company.com,cio@company.com,ciso@company.com"
# Generate executive summary
local summary=$(generate_executive_summary "$incident_id")
for exec in ${executives//,/ }; do
send_executive_notification "$exec" "$incident_id" "$summary"
done
}
# Automated escalation loop
run_escalation_loop() {
echo "Starting escalation monitoring..."
while true; do
local active_incidents=$(get_active_incidents)
for incident in $active_incidents; do
check_escalation "$incident" "$(date +%s)"
done
sleep 60
done
}
```
---
### Pattern 6: Runbook Automation and Execution
Automated runbook execution with state tracking and rollback capability.
```bash
# runbook-executor.sh
# Execute incident runbooks with state management
#!/bin/bash
# Runbook registry
declare -A RUNBOOKS=(
["database-outage"]="runbooks/database-outage.yml"
["pod-crash-loop"]="runbooks/pod-crash-loop.yml"
["network-partition"]="runbooks/network-partition.yml"
["memory-exhaustion"]="runbooks/memory-exhaustion.yml"
)
# Execute runbook step
execute_step() {
local step=$1
local runbook_path=$2
# Read step configuration
local description=$(yq '.steps[step].description' "$runbook_path")
local action=$(yq '.steps[step].action' "$runbook_path")
local rollback=$(yq '.steps[step].rollback' "$runbook_path" || echo "")
echo "Executing: $description"
# Execute action
if eval "$action"; then
echo "Step completed successfully"
return 0
else
echo "Step failed, attempting rollback..."
if [[ -n "$rollback" ]]; then
if eval "$rollback"; then
echo "Rollback successful"
return 1
else
echo "Rollback failed!"
return 2
fi
else
return 1
fi
fi
}
# Runbook execution state
declare -A RUNBOOK_STATE=(
["current_step"]=0
["total_steps"]=0
["started_at"]=""
["completed_steps"]=()
["failed_steps"]=()
["rollback_required"]=false
)
# Main runbook executor
run_runbook() {
local runbook_name=$1
local incident_id=$2
# Get runbook path
local runbook_path="${RUNBOOKS[$runbook_name]}"
if [[ -z "$runbook_path" ]] || [[ ! -f "$runbook_path" ]]; then
echo "Runbook not found: $runbook_name"
return 1
fi
# Initialize state
RUNBOOK_STATE["current_step"]=0
RUNBOOK_STATE["total_steps"]=$(yq '.steps | length' "$runbook_path")
RUNBOOK_STATE["started_at"]=$(date '+%Y-%m-%d %H:%M:%S')
RUNBOOK_STATE["completed_steps"]=()
RUNBOOK_STATE["failed_steps"]=()
echo "Starting runbook: $runbook_name"
echo "Total steps: ${RUNBOOK_STATE["total_steps"]}"
# Execute each step
local step=0
local total_steps=${RUNBOOK_STATE["total_steps"]}
while [[ $step -lt $total_steps ]]; do
if execute_step "$step" "$runbook_path"; then
RUNBOOK_STATE["completed_steps"]+=("$step")
step=$((step + 1))
RUNBOOK_STATE["current_step"]=$step
else
RUNBOOK_STATE["failed_steps"]+=("$step")
RUNBOOK_STATE["rollback_required"]=true
# Check if rollback is possible
if [[ ${#RUNBOOK_STATE["completed_steps"]} -gt 0 ]]; then
echo "Rolling back previous steps..."
rollback_runbook "$runbook_path" "${RUNBOOK_STATE["completed_steps"][@]}"
fi
return 1
fi
done
echo "Runbook completed successfully"
return 0
}
# Rollback runbook steps
rollback_runbook() {
local runbook_path=$1
shift
local completed_steps=("$@")
# Execute steps in reverse order
for ((i=${#completed_steps[@]}-1; i>=0; i--)); do
local step=${completed_steps[$i]}
local rollback_cmd=$(yq ".steps[$step].rollback // ''" "$runbook_path")
if [[ -n "$rollback_cmd" ]]; then
echo "Rolling back step $step..."
if ! eval "$rollback_cmd"; then
echo "WARNING: Rollback failed for step $step"
fi
fi
done
}
# Runbook health check
check_runbook_health() {
local runbook_name=$1
# Check if runbook file exists
local runbook_path="${RUNBOOKS[$runbook_name]}"
if [[ -z "$runbook_path" ]] || [[ ! -f "$runbook_path" ]]; then
echo "ERROR: Runbook not found: $runbook_name"
return 1
fi
# Validate YAML syntax
if ! yq '.' "$runbook_path" > /dev/null 2>&1; then
echo "ERROR: Invalid YAML in runbook: $runbook_name"
return 1
fi
# Check required fields
local required_fields=("steps" "description" "severity")
for field in "${required_fields[@]}"; do
if ! yq -e ".$field" "$runbook_path" > /dev/null 2>&1; then
echo "ERROR: Missing required field: $field in runbook: $runbook_name"
return 1
fi
done
echo "Runbook $runbook_name is valid"
return 0
}
# Example runbook YAML structure
cat << 'RUNBOOK' > runbooks/database-outage.yml
# Database Outage Runbook
# Severity: P1
# Estimated resolution time: 30 minutes
description: "Restore database connectivity after outage"
severity: P1
estimated_resolution_minutes: 30
steps:
- name: "Verify database connection status"
description: "Check if database is accessible"
action: |
kubectl exec -n database db-checker -- ping -c 3 db-primary.database.svc.cluster.local
rollback: ""
expected_duration_seconds: 10
- name: "Check database pod status"
description: "Verify database pods are running"
action: |
kubectl get pods -n database -l app=db-primary
rollback: ""
expected_duration_seconds: 5
- name: "Check database logs for errors"
description: "Examine database logs for root cause"
action: |
kubectl logs -n database db-primary-0 --tail=100 | grep -i error
rollback: ""
expected_duration_seconds: 15
- name: "Restart database if needed"
description: "Restart database pod if unhealthy"
action: |
kubectl delete pod -n database db-primary-0
rollback: |
echo "Cannot rollback pod deletion, will recreate from cluster"
expected_duration_seconds: 60
- name: "Verify replication is healthy"
description: "Check database replication status"
action: |
kubectl exec -n database db-primary-0 -- psql -c "SELECT * FROM pg_stat_replication;"
rollback: ""
expected_duration_seconds: 10
- name: "Run database health check"
description: "Execute database health check suite"
action: |
kubectl exec -n database health-checker -- /health-check.sh
rollback: ""
expected_duration_seconds: 30
RUNBOOK
```
---
### Pattern 7: Incident Timeline and Documentation
Automated timeline tracking and incident documentation.
```bash
# incident-timeline.sh
# Track incident timeline and generate documentation
#!/bin/bash
# Timeline event structure
# timestamp: ISO 8601 format
# type: detection|acknowledgment|escalation|action|resolution|communication
# actor: user/system that performed the action
# description: human-readable event description
# metadata: additional context (JSON)
# Timeline storage
declare -a TIMELINE_EVENTS=()
# Add timeline event
add_timeline_event() {
local incident_id=$1
local event_type=$2
local actor=$3
local description=$4
local metadata=$5
local event={
"timestamp": "$(date -Iseconds)",
"type": "$event_type",
"actor": "$actor",
"description": "$description",
"metadata": "${metadata:-{}}"
}
TIMELINE_EVENTS+=("$event")
log_to_timeline_file "$incident_id" "$event"
}
# Log to timeline file
log_to_timeline_file() {
local incident_id=$1
local event=$2
local timeline_file="/var/log/incidents/${incident_id}/timeline.json"
# Ensure directory exists
mkdir -p "$(dirname "$timeline_file")"
# Append event
echo "$event" >> "$timeline_file"
}
# Generate incident report
generate_incident_report() {
local incident_id=$1
local report_file="/var/log/incidents/${incident_id}/report.md"
local start_time=$(get_incident_start_time "$incident_id")
local resolution_time=$(get_incident_resolution_time "$incident_id")
local severity=$(get_incident_severity "$incident_id")
cat > "$report_file" << EOF
# Incident Report: ${incident_id}
**Severity:** ${severity}
**Status:** Resolved
**Start Time:** ${start_time}
**Resolution Time:** ${resolution_time}
## Executive Summary
[Executive summary goes here]
## Timeline
| Time | Event | Actor | Details |
|------|-------|-------|---------|
EOF
# Add timeline events
for event in "${TIMELINE_EVENTS[@]}"; do
local ts=$(echo "$event" | jq -r '.timestamp')
local type=$(echo "$event" | jq -r '.type')
local actor=$(echo "$event" | jq -r '.actor')
local desc=$(echo "$event" | jq -r '.description' | tr '|' '-')
echo "| ${ts} | ${type} | ${actor} | ${desc} |" >> "$report_file"
done
cat >> "$report_file" << EOF
## Root Cause Analysis
[Root cause analysis goes here]
## Impact Assessment
- Affected services: [list]
- Affected users: [estimate]
- Data loss: [none/minimal/significant]
- Business impact: [description]
## Resolution Steps
1. [Step 1]
2. [Step 2]
3. [Step 3]
## Lessons Learned
1. [Lesson 1]
2. [Lesson 2]
3. [Lesson 3]
## Follow-up Actions
- [ ] Action item 1
- [ ] Action item 2
- [ ] Action item 3
## Related Documentation
- Runbook: [link]
- Monitoring dashboard: [link]
- Postmortem: [link]
EOF
}
# Timeline query function
query_timeline() {
local incident_id=$1
local event_type=$2
local start_time=$3
local end_time=$4
local timeline_file="/var/log/incidents/${incident_id}/timeline.json"
if [[ ! -f "$timeline_file" ]]; then
echo "Timeline file not found"
return 1
fi
# Filter events
if [[ -n "$event_type" ]]; then
jq -c ".[] | select(.type == \"$event_type\")" "$timeline_file"
else
cat "$timeline_file"
fi
}
# Example timeline events for P1 incident
cat << 'TIMELINE_EXAMPLE'
Timeline Event Examples:
1. Detection Event:
{
"timestamp": "2024-05-15T14:32:17+00:00",
"type": "detection",
"actor": "prometheus",
"description": "Database connection pool exhausted - 100% utilization",
"metadata": {
"alert_name": "database_connection_pool_exhausted",
"severity": "critical",
"current_value": 100,
"threshold": 90
}
}
2. Acknowledgment Event:
{
"timestamp": "2024-05-15T14:33:05+00:00",
"type": "acknowledgment",
"actor": "john.doe@company.com",
"description": "Acknowledged P1 incident",
"metadata": {
"channel": "slack",
"incident_commander": "john.doe@company.com"
}
}
3. Action Event:
{
"timestamp": "2024-05-15T14:35:22+00:00",
"type": "action",
"actor": "oncall-engineer",
"description": "Restarted database pod db-primary-0",
"metadata": {
"command": "kubectl delete pod -n database db-primary-0",
"pod_before": "Running",
"pod_after": "Pending"
}
}
4. Resolution Event:
{
"timestamp": "2024-05-15T14:47:11+00:00",
"type": "resolution",
"actor": "john.doe@company.com",
"description": "Service restored - database connection pool at 45%",
"metadata": {
"resolution_method": "pod_restart",
"connection_pool_usage": 45,
"affected_endpoints": 0
}
}
5. Communication Event:
{
"timestamp": "2024-05-15T14:34:00+00:00",
"type": "communication",
"actor": "comms@company.com",
"description": "Initial incident status sent to stakeholders",
"metadata": {
"channel": "slack",
"recipients": 150,
"status_page_updated": true
}
}
TIMELINE_EXAMPLE
```
---
### Pattern 8: Post-Incident Review and Blameless Postmortem
Automated post-incident review scheduling and blameless postmortem template.
```bash
# postmortem-manager.sh
# Manage post-incident review process
#!/bin/bash
# Post-incident review configuration
POSTMORTEM_CONFIG=(
"max_delay_hours=72"
"required_participants=incident_commander,operations_lead,technical_lead"
"deadline_hours=72"
"template_path=/templates/postmortem-template.md"
)
# Create postmortem ticket
create_postmortem_ticket() {
local incident_id=$1
local jira_project="INC"
local summary="Postmortem: ${incident_id} - [Incident Title]"
local description="Schedule post-incident review for ${incident_id}"
local labels="postmortem,incident,${incident_id}"
# Create Jira ticket
local ticket=$(curl -s -X POST \
-H "Authorization: Bearer $JIRA_TOKEN" \
-H "Content-Type: application/json" \
--data "{
\"fields\": {
\"project\": {\"key\": \"$jira_project\"},
\"summary\": \"$summary\",
\"description\": \"$description\",
\"issuetype\": {\"name\": \"Incident Review\"},
\"labels\": [$labels]
}
}" "$JIRA_URL/rest/api/2/issue")
echo "$ticket" | jq -r '.key'
}
# Schedule postmortem meeting
schedule_postmortem() {
local incident_id=$1
local ticket_id=$2
# Calculate review date (within 72 hours)
local review_date=$(date -d "+2 days" '+%Y-%m-%d')
local review_time="10:00"
# Find participants
local participants=$(get_postmortem_participants "$incident_id")
# Create calendar event
for participant in ${participants//,/ }; do
send_calendar_invite "$participant" \
"Postmortem: ${incident_id}" \
"$review_date $review_time" \
"$ticket_id"
done
echo "Postmortem scheduled: ${review_date} ${review_time}"
echo "Participants: $participants"
}
# Blameless postmortem template
generate_postmortem_template() {
local incident_id=$1
local template_path=$2
cat > "$template_path" << 'POSTMORTEM'
# Incident Postmortem: {INCIDENT_ID}
**Date:** {DATE}
**Incident Commander:** {IC_NAME}
**Severity:** {SEVERITY}
**Duration:** {DURATION}
---
## Executive Summary
A concise, high-level summary of what happened, when, and the impact. Focus on outcomes, not technical details.
---
## Timeline
| Time (UTC) | Event |
|------------|-------|
| {START_TIME} | Incident began - initial detection |
| {ACK_TIME} | Incident acknowledged |
| {ACTION_TIME} | First remediation action taken |
| {RESOLUTION_TIME} | Service restored |
| {VERIFICATION_TIME} | Verification completed |
---
## Root Cause Analysis
### Primary Cause
What was the fundamental technical issue that caused the incident?
### Contributing Factors
1. [Factor 1]
2. [Factor 2]
3. [Factor 3]
### Root Cause Tree
```mermaid
graph TD
A[Root Cause] --> B[Immediate Cause]
B --> C[Symptoms]
C --> D[Impact]
```
---
## Impact Assessment
### Services Affected
- Service 1
- Service 2
### User Impact
- Number of affected users: {ESTIMATE}
- Duration of impact: {DURATION}
- Data loss: {NONE/MINIMAL/SIGNIFICANT}
### Business Impact
{BUSINESS_IMPACT_DESCRIPTION}
---
## Detection and Response
### Detection
- How was the incident detected?
- Time to detection (TTD): {TIME}
- Alert effectiveness: {EFFECTIVENESS_RATING}
### Response
- Time to acknowledgment (TTA): {TIME}
- Time to resolution (TTR): {TIME}
- Response effectiveness: {EFFECTIVENESS_RATING}
---
## Resolution Steps
1. **Step 1:** {Description}
2. **Step 2:** {Description}
3. **Step 3:** {Description}
---
## Lessons Learned
### What Went Well
1. [Positive 1]
2. [Positive 2]
### What Went Wrong
1. [Issue 1]
2. [Issue 2]
### What We Learned
1. [Learning 1]
2. [Learning 2]
---
## Action Items
| ID | Action Item | Owner | Due Date | Status |
|----|-------------|-------|----------|--------|
| A1 | {Action} | {OWNER} | {DATE} | Open |
| A2 | {Action} | {OWNER} | {DATE} | Open |
| A3 | {Action} | {OWNER} | {DATE} | Open |
---
## Follow-up Schedule
- [ ] 1 week: Review action item progress
- [ ] 1 month: Verify fixes are effective
- [ ] 3 months: Comprehensive review of all action items
---
## Appendices
### Related Documentation
- Runbook: {LINK}
- Monitoring Dashboard: {LINK}
- Alert Configuration: {LINK}
### Technical Details
{ADDITIONAL_TECHNICAL_INFORMATION}
### Communication Log
| Time | Channel | Recipients | Message |
|------|---------|------------|---------|
| {TIME} | {CHANNEL} | {RECIPIENTS} | {MESSAGE} |
---
*This postmortem is written in a blameless manner. The focus is on understanding systemic factors and improving processes, not assigning individual blame.*
POSTMORTEM
}
# Postmortem completion checklist
check_postmortem_completion() {
local incident_id=$1
local postmortem_file="/var/log/incidents/${incident_id}/postmortem.md"
local missing_items=()
# Check required sections
for section in "Executive Summary" "Timeline" "Root Cause Analysis" \
"Impact Assessment" "Lessons Learned" "Action Items"; do
if ! grep -q "^## $section" "$postmortem_file"; then
missing_items+=("$section")
fi
done
if [[ ${#missing_items[@]} -gt 0 ]]; then
echo "Missing sections:"
for item in "${missing_items[@]}"; do
echo " - $item"
done
return 1
fi
# Check action items exist
local action_item_count=$(grep -c "^\| - \[ \]" "$postmortem_file" || echo 0)
if [[ "$action_item_count" -lt 3 ]]; then
echo "Insufficient action items (minimum 3 required)"
return 1
fi
echo "Postmortem complete"
return 0
}
# Generate postmortem summary for executives
generate_executive_summary() {
local incident_id=$1
local severity=$(get_incident_severity "$incident_id")
local duration=$(calculate_duration "$incident_id")
local impact=$(get_business_impact "$incident_id")
cat << EOF
### Executive Summary: ${incident_id}
**Severity:** ${severity}
**Duration:** ${duration}
**Business Impact:** ${impact}
A detailed postmortem has been scheduled within 72 hours. Key findings will be shared with stakeholders following the blameless review.
**Next Steps:**
1. Complete post-incident review
2. Implement action items from postmortem
3. Update runbooks and monitoring
4. Schedule follow-up review
EOF
}
```
---
## Constraints
### MUST DO
- **Classify severity immediately** — Determine P1-P4 within 5 minutes of detection to set appropriate response level
- **Establish ICS structure** — Assign Incident Commander, Operations Lead, and Communications within 10 minutes
- **Document everything in timeline** — Every action, decision, and communication must be recorded with timestamp
- **Use blameless language** — Focus on system and process factors, not individual blame in postmortems
- **Escalate based on time thresholds** — Don't wait for user complaints; escalate when P1/P2 timeouts are reached
- **Verify resolution with health checks** — Don't declare resolved without automated verification
- **Schedule postmortem within 72 hours** — Delayed postmortems lose accuracy and context
- **Update runbooks after each incident** — Turn lessons learned into automated runbook improvements
### MUST NOT DO
- **Never skip severity classification** — Even for minor incidents, establish a baseline for future comparison
- **Don't communicate via untracked channels** — All external communication must go through official channels (Slack, status page)
- **Don't declare resolved until verified** — Service restoration ≠ incident resolution; verify for 15+ minutes
- **Never assign blame in timeline** — Timeline records facts; postmortem analyzes system factors
- **Don't delay postmortem scheduling** — Memory fades quickly; schedule within 72 hours, conduct within 1 week
- **Never disable monitoring during incident** — Continue monitoring throughout incident; that's when you need it most
- **Don't create separate incident channels** — Use one channel per incident; fragmenting communication causes confusion
- **Don't leave action items open-ended** — Every action item must have owner, due date, and success criteria
---
## Output Template
When generating incident response documentation, include:
1. **Incident Metadata** — ID, severity, start time, resolution time, commander, status
2. **Timeline** — Chronological events with timestamps, actors, and descriptions
3. **Root Cause Analysis** — Primary cause, contributing factors, and root cause tree
4. **Impact Assessment** — Affected services, user count, duration, business impact
5. **Resolution Steps** — Step-by-step remediation actions taken
6. **Lessons Learned** — What went well, what went wrong, key takeaways
7. **Action Items** — Specific, owned, time-bound improvements to prevent recurrence
8. **Follow-up Schedule** — Checkpoints for action item progress and effectiveness verification
---
## Related Skills
| Skill | Purpose |
|---|---|
| `cncf-kubernetes-debugging` | Deep dive troubleshooting for specific Kubernetes issues; use this for root cause analysis after incident is contained |
| `cncf-security-compliance` | Security-specific incident handling including CVE response, compliance violations, and vulnerability management |
| `agent-database-admin` | Database-specific incident procedures including replication issues, connection pool problems, and backup recovery |
---
## References
### Industry Standards
- **SRE Book (Google)** - Site Reliability Engineering chapter on Postmortem Culture
- **ITIL Incident Management** - ITIL v4 incident management practices
- **NIST SP 800-61** - Computer Security Incident Handling Guide
- **Chaos Engineering** - Building resilience through controlled experiments
### CNCF Resources
- **CNCF SIG Security** - Security incident response guidelines
- **Kubernetes Incident Response** - K8s-specific incident patterns
- **Prometheus Alerting** - Best practices for alert configuration
### Templates and Tools
- **Jira Incident Template** - Standard incident tracking format
- **Status.io** - Status page integration for incident communication
- **Datadog Incident Management** - Observability-integrated incident response
- **PagerDuty Runbooks** - Runbook management and execution platform
### Example Runbooks
- **Database Outage** - Recovery procedures for primary/replica failures
- **Network Partition** - Handling split-brain scenarios in distributed systems
- **Pod Crash Loop** - Diagnosing and recovering from container crashes
- **Memory Exhaustion** - Handling OOM conditions and memory leaks
---
### Pattern 9: Kubernetes Cluster Failure Response
Procedures for handling cluster-wide failures including API server issues, etcd problems, and node failures.
```bash
# cluster-failure-response.sh
# Handle Kubernetes cluster-wide failures
#!/bin/bash
# Cluster failure severity levels
declare -A CLUSTER_FAILURE_TYPES=(
["api-server-down"]="CRITICAL"
["etcd-quorum-loss"]="CRITICAL"
["etcd-data-loss"]="CRITICAL"
["control-plane-node-failure"]="HIGH"
["worker-node-majority-loss"]="HIGH"
["network-policy-break"]="MEDIUM"
)
# Check cluster health
check_cluster_health() {
# API server health
if ! kubectl --request-timeout=10s get nodes &> /dev/null; then
echo "ALERT: API server unreachable"
return 1
fi
# etcd health
local etcd_status=$(kubectl exec -n kube-system etcd-$(hostname) -- etcdctl endpoint health 2>/dev/null)
if [[ "$etcd_status" != *"healthy"* ]]; then
echo "ALERT: etcd unhealthy"
return 1
fi
# Node status
local ready_nodes=$(kubectl get nodes --no-headers 2>/dev/null | grep -c "Ready")
local total_nodes=$(kubectl get nodes --no-headers 2>/dev/null | wc -l)
if [[ "$ready_nodes" -lt "$((total_nodes / 2 + 1))" ]]; then
echo "ALERT: Majority of nodes not ready"
return 1
fi
echo "Cluster health: OK"
return 0
}
# etcd backup procedure
etcd_backup() {
local backup_dir="/var/etcd/backups/$(date +%Y%m%d_%H%M%S)"
local endpoint="https://127.0.0.1:2379"
mkdir -p "$backup_dir"
# Get snapshot
kubectl exec -n kube-system etcd-$(hostname) -- \
etcdctl snapshot save "${backup_dir}/snapshot.db" \
--endpoints="$endpoint" \
--cacert="/etc/kubernetes/pki/etcd/ca.crt" \
--cert="/etc/kubernetes/pki/etcd/healthcheck-client.crt" \
--key="/etc/kubernetes/pki/etcd/healthcheck-client.key"
# Backup manifests
cp /etc/kubernetes/manifests/etcd.yaml "${backup_dir}/"
echo "Backup completed: $backup_dir"
}
# etcd restore procedure
etcd_restore() {
local snapshot_path=$1
if [[ ! -f "$snapshot_path" ]]; then
echo "ERROR: Snapshot file not found: $snapshot_path"
return 1
fi
# Stop etcd
kubectl delete pod -n kube-system etcd-$(hostname)
# Restore snapshot
etcdctl snapshot restore "$snapshot_path" \
--data-dir="/var/lib/etcd-restore" \
--initial-cluster="etcd-$(hostname)=https://127.0.0.1:2380" \
--initial-cluster-token="etcd-cluster-$(date +%s)" \
--initial-advertise-peer-urls="https://127.0.0.1:2380"
# Update manifests
cp /etc/kubernetes/manifests/etcd.yaml "${backup_dir}/etcd.yaml.bak"
echo "etcd restore initiated. Restarting control plane..."
}
# API server failover
api_server_failover() {
local failed_node=$1
echo "Initiating API server failover for node: $failed_node"
# Scale down failed node
kubectl cordon "$failed_node"
kubectl drain "$failed_node" --ignore-daemonsets --delete-emptydir-data --force
# Restart API server on remaining nodes
kubectl delete pod -n kube-system kube-apiserver-$(hostname)
# Verify cluster health
sleep 10
check_cluster_health
}
# Worker node recovery
recover_worker_node() {
local node=$1
echo "Attempting to recover node: $node"
# Check node status
local node_status=$(kubectl get node "$node" -o jsonpath='{.status.conditions[?(@.type=="Ready")].status}')
if [[ "$node_status" == "False" ]]; then
# Check kubelet status
kubectl debug node/"$node" -it --image=ubuntu:22.04 -- bash -c 'systemctl status kubelet || docker ps'
# Attempt restart
kubectl cordon "$node"
kubectl drain "$node" --ignore-daemonsets --delete-emptydir-data --force
kubectl uncordon "$node"
fi
}
```
---
### Pattern 10: Network Partition Recovery
Procedures for handling network partitions and split-brain scenarios.
```bash
# network-partition-recovery.sh
# Handle network partitions in distributed systems
#!/bin/bash
# Network partition detection
detect_partition() {
local target_node=$1
# Check connectivity to target
if ! ping -c 3 "$target_node" &> /dev/null; then
echo "ALERT: Network partition detected - $target_node unreachable"
return 1
fi
echo "Node $target_node is reachable"
return 0
}
# Partition healing procedure
heal_partition() {
local partitioned_node=$1
local primary_node=$2
echo "Attempting to heal partition between $partitioned_node and $primary_node"
# Verify partition
if ! check_partition "$partitioned_node" "$primary_node"; then
echo "Confirmed: Network partition exists"
fi
# Attempt network repair
ssh "$partitioned_node" "ip link set eth0 down; ip link set eth0 up"
# Wait for network to stabilize
sleep 5
# Verify connection restored
if check_partition "$partitioned_node" "$primary_node"; then
echo "Partition healed successfully"
return 0
else
echo "ERROR: Failed to heal partition"
return 1
fi
}
# Split-brain resolution for distributed databases
resolve_split_brain() {
local database_cluster=$1
echo "Resolving split-brain in database cluster: $database_cluster"
# Identify primary and secondary nodes
local primary_node=$(find_primary_node "$database_cluster")
local secondary_nodes=$(find_secondary_nodes "$database_cluster")
# Force secondary nodes to sync from primary
for node in $secondary_nodes; do
ssh "$node" "mysql --execute=\"STOP SLAVE; CHANGE MASTER TO MASTER_HOST='$primary_node'; START SLAVE;\""
done
# Verify replication is healthy
sleep 10
verify_replication_health "$database_cluster"
}
# Network policy remediation
remediate_network_policy() {
local namespace=$1
local policy_name=$2
echo "Remediating network policy: $policy_name in namespace: $namespace"
# Get current policy
local policy=$(kubectl get networkpolicy "$policy_name" -n "$namespace" -o yaml)
# Backup current policy
echo "$policy" > "/tmp/networkpolicy_backup_${policy_name}_$(date +%Y%m%d_%H%M%S).yaml"
# Apply remediation (example: allow all ingress temporarily)
kubectl patch networkpolicy "$policy_name" -n "$namespace" --type='json' -p='[{"op": "replace", "path": "/spec/ingress", "value": null}]'
# Monitor for issues
echo "Network policy remediated. Monitoring for issues..."
tail -f /var/log/kube-apiserver.log | grep -E "(error|denied)" &
}
```
---
### Pattern 11: Memory and Resource Exhaustion Response
Procedures for handling OOM conditions, CPU saturation, and resource exhaustion.
```bash
# resource-exhaustion-response.sh
# Handle memory and CPU exhaustion incidents
#!/bin/bash
# Check pod memory usage
check_pod_memory() {
local namespace=$1
local pod=$2
kubectl exec -n "$namespace" "$pod" -- \
/bin/sh -c "free -m && echo '---' && cat /proc/1/status | grep -E 'VmRSS|VmSize'"
}
# OOM killer analysis
analyze_oom_killer() {
local node=$1
echo "Analyzing OOM killer events on node: $node"
# Check kernel logs for OOM events
kubectl exec -n kube-system "$node" -- \
/bin/sh -c "dmesg | grep -i 'killed process' | tail -20"
# Check cgroup OOM counts
kubectl exec -n kube-system "$node" -- \
/bin/sh -c "cat /sys/kernel/mm/oom_kill/oom_kill | wc -l"
}
# Pod memory limit adjustment
adjust_memory_limit() {
local namespace=$1
local deployment=$2
local new_limit=$3 # e.g., 4Gi
echo "Adjusting memory limit for $namespace/$deployment to $new_limit"
# Patch deployment with new limit
kubectl patch deployment "$deployment" -n "$namespace" -p "{
\"spec\": {
\"template\": {
\"spec\": {
\"containers\": [{
\"name\": \"$deployment\",
\"resources\": {
\"limits\": {
\"memory\": \"$new_limit\"
}
}
}]
}
}
}
}"
# Restart pods to apply new limits
kubectl rollout restart deployment "$deployment" -n "$namespace"
}
# CPU throttling analysis
analyze_cpu_throttling() {
local namespace=$1
local pod=$2
echo "Analyzing CPU throttling for $namespace/$pod"
# Get CPU usage metrics
local metrics=$(kubectl top pod "$pod" -n "$namespace")
# Check if CPU limits are causing throttling
local pod_info=$(kubectl get pod "$pod" -n "$namespace" -o jsonpath='{.spec.containers[0].resources.limits.cpu}')
echo "CPU Limit: $pod_info"
echo "Current Usage: $metrics"
# Check cgroup throttling stats
kubectl exec -n "$namespace" "$pod" -- \
/bin/sh -c "cat /sys/fs/cgroup/cpu/cpu.stat | grep throttle"
}
# Resource quota enforcement
enforce_resource_quota() {
local namespace=$1
echo "Enforcing resource quota for namespace: $namespace"
# Get current usage
local usage=$(kubectl describe resourcequota -n "$namespace")
# Check if over quota
if echo "$usage" | grep -q "over quota"; then
echo "ALERT: Namespace over quota. Initiating enforcement..."
# Scale down non-critical workloads
kubectl scale deployment --namespace="$namespace" --all --replicas=0
# Keep critical services
kubectl scale deployment api-server -n "$namespace" --replicas=3
kubectl scale deployment database -n "$namespace" --replicas=2
fi
}
```
---
### Pattern 12: Data Corruption and Recovery
Procedures for handling data corruption incidents and recovery operations.
```bash
# data-corruption-response.sh
# Handle data corruption and recovery
#!/bin/bash
# Data integrity check
check_data_integrity() {
local database=$1
local table=$2
echo "Checking data integrity for $database.$table"
case "$database" in
postgres)
psql -c "CHECK TABLE $table"
;;
mysql)
mysql -e "CHECK TABLE $table EXTENDED"
;;
cassandra)
nodetool verify "$database" "$table"
;;
*)
echo "Unsupported database: $database"
return 1
;;
esac
}
# Find corrupted records
find_corruption() {
local database=$1
local table=$2
local column=$3
echo "Searching for corrupted records in $database.$table.$column"
case "$database" in
postgres)
psql -c "SELECT * FROM $table WHERE $column IS NULL OR $column = '' OR $column ~ '^\s*$'"
;;
mysql)
mysql -e "SELECT * FROM $table WHERE $column IS NULL OR $column = '' OR $column REGEXP '^[[:space:]]*$'"
;;
esac
}
# Data recovery from backup
recover_from_backup() {
local backup_id=$1
local restore_target=$2 # timestamp or specific point
echo "Restoring from backup: $backup_id to target: $restore_target"
# Download backup
gsutil cp "gs://backups/db/${backup_id}.sql.gz" /tmp/backup.sql.gz
# Decompress
gunzip /tmp/backup.sql.gz
# Restore to temporary database
psql -d recovery_db < /tmp/backup.sql
# Compare with current data
compare_data "recovery_db" "production_db" "$restore_target"
# Apply selective recovery
apply_selective_recovery "recovery_db" "production_db"
}
# Data reconciliation
reconcile_data() {
local source_db=$1
local target_db=$2
local table=$3
echo "Reconciling $source_db.$table with $target_db.$table"
# Compare row counts
local source_count=$(psql -d "$source_db" -c "SELECT COUNT(*) FROM $table" -t)
local target_count=$(psql -d "$target_db" -c "SELECT COUNT(*) FROM $table" -t)
if [[ "$source_count" != "$target_count" ]]; then
echo "ALERT: Row count mismatch - Source: $source_count, Target: $target_count"
# Find missing records
psql -d "$source_db" -c "SELECT * FROM $table WHERE id NOT IN (SELECT id FROM $target_db.$table)"
fi
}
# Point-in-time recovery
pitr_recovery() {
local database=$1
local recovery_time=$2 # ISO 8601 format
echo "Initiating point-in-time recovery for $database to $recovery_time"
# Stop database
systemctl stop postgresql
# Restore base backup
restore_base_backup
# Apply WAL segments up to recovery time
apply_wal_segments "$recovery_time"
# Start database
systemctl start postgresql
# Verify recovery
verify_recovery "$database" "$recovery_time"
}
```
---
### Pattern 13: Security Incident Response
Procedures for handling security incidents including unauthorized access and data breaches.
```bash
# security-incident-response.sh
# Handle security incidents and breaches
#!/bin/bash
# Isolate compromised resource
isolate_resource() {
local resource_type=$1 # pod, service, node
local resource_name=$2
echo "Isolating $resource_type: $resource_name"
case "$resource_type" in
pod)
# Block all traffic to/from pod
kubectl label pod "$resource_name" security=isolation
kubectl apply -f - << EOF
apiVersion: networking.k8s.io/v1
kind: NetworkPolicy
metadata:
name: block-$resource_name
spec:
podSelector:
matchLabels:
pod: $resource_name
policyTypes:
- Ingress
- Egress
EOF
;;
node)
# Cordon node
kubectl cordon "$resource_name"
# Evict workloads
kubectl drain "$resource_name" --ignore-daemonsets --delete-emptydir-data --force
;;
esac
}
# forensic data collection
collect_forensics() {
local resource=$1
echo "Collecting forensic data for: $resource"
mkdir -p "/var/forensics/${resource}/$(date +%Y%m%d_%H%M%S)"
# Collect container logs
kubectl logs "$resource" > "/var/forensics/${resource}/logs.txt" 2>&1
# Collect process list
kubectl exec "$resource" -- ps aux > "/var/forensics/${resource}/processes.txt" 2>&1
# Collect network connections
kubectl exec "$resource" -- netstat -tuln > "/var/forensics/${resource}/network.txt" 2>&1
# Collect file system changes
kubectl exec "$resource" -- find / -mtime -1 > "/var/forensics/${resource}/filesystem.txt" 2>&1
# Create checksums for evidence
find "/var/forensics/${resource}" -type f -exec md5sum {} \; > "/var/forensics/${resource}/checksums.txt"
}
# Rotate compromised credentials
rotate_credentials() {
local service=$1
echo "Rotating credentials for service: $service"
# Generate new credentials
local new_password=$(openssl rand -base64 32)
local new_api_key=$(openssl rand -base64 32)
# Update secrets
kubectl create secret generic "${service}-credentials" \
--from-literal="password=${new_password}" \
--from-literal="api-key=${new_api_key}" \
--dry-run=client -o yaml | kubectl apply -f -
# Restart affected pods
kubectl rollout restart deployment "$service"
}
# Security audit
run_security_audit() {
echo "Running security audit..."
# Check for privileged containers
kubectl get pods --all-namespaces -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.spec.containers[*].securityContext.privileged}{"\n"}{end}' | grep "true"
# Check for secrets in environment variables
kubectl get pods --all-namespaces -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.spec.containers[*].env[*].value}{"\n"}{end}' | grep -E "(password|secret|api_key|token)"
# Check for external network access
kubectl get networkpolicies --all-namespaces
# Check RBAC permissions
kubectl get clusterrolebindings
kubectl get rolebindings --all-namespaces
}
```
---
### Pattern 14: Service Mesh Incident Response
Procedures for handling Istio/Linkerd service mesh incidents.
```bash
# service-mesh-response.sh
# Handle service mesh incidents
#!/bin/bash
# Check service mesh health
check_mesh_health() {
echo "Checking service mesh health..."
# Check Istio control plane
kubectl get pods -n istio-system
# Check sidecar injection
kubectl get pods -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.spec.containers[*].name}{"\n"}{end}' | grep -E "(istio-proxy|envoy)"
# Check mTLS status
istioctl proxy-status
# Check pilot health
istioctl proxy-config clusters istio-ingressgateway-$(kubectl get pods -n istio-system -l app=istio-ingressgateway -o jsonpath='{.items[0].metadata.name}') -n istio-system | head -20
}
# Reconcile service mesh configuration
reconcile_mesh_config() {
echo "Reconciling service mesh configuration..."
# Redeploy Istio control plane
istioctl install --set profile=demo -y
# Restart sidecars
kubectl rollout restart deployment --all -n default
# Verify reconciliation
istioctl analyze
}
# Debug service mesh connectivity
debug_mesh_connectivity() {
local source=$1
local destination=$2
local port=$3
echo "Debugging connectivity from $source to $destination:$port"
# Test connectivity from source pod
kubectl exec "$source" -- curl -v "http://$destination:$port/health"
# Check virtual service
kubectl get virtualservice "$destination" -o yaml
# Check destination rule
kubectl get destinationrule "$destination" -o yaml
# Check sidecar configuration
kubectl get sidecar "$source" -o yaml 2>/dev/null || echo "No sidecar config found"
# Check ingress gateway
kubectl get ingressgateway -n istio-system
}
# Reset service mesh state
reset_mesh_state() {
echo "Resetting service mesh state..."
# Clear Envoy caches
for pod in $(kubectl get pods -n istio-system -o jsonpath='{.items[*].metadata.name}'); do
kubectl exec -n istio-system "$pod" -- pilot-agent request -s "127.0.0.1:15000" "reset"
done
# Restart Envoy sidecars
kubectl delete pod -l istio=sidecar --force --grace-period=0
# Wait for restart
sleep 30
}
```
---
### Pattern 15: CI/CD Pipeline Incident Response
Procedures for handling CI/CD pipeline failures and deployment incidents.
```bash
# cicd-response.sh
# Handle CI/CD pipeline incidents
#!/bin/bash
# Check pipeline health
check_pipeline_health() {
echo "Checking CI/CD pipeline health..."
# Check Jenkins
curl -s "http://jenkins:8080/api/json" | jq -r '.computer[0].offline'
# Check GitHub Actions runners
curl -s "https://api.github.com/repos/org/repo/actions/runners" | jq '.total_count'
# Check Helm registry
curl -s "https://registry.helm.sh/index.yaml" | jq -r 'keys'
# Check container registry
curl -s "https://gcr.io/v2/_catalog" | jq '.repositories'
}
# Rollback failed deployment
rollback_deployment() {
local deployment=$1
local namespace=$2
echo "Rolling back $deployment in $namespace"
# Get current revision
local current_revision=$(kubectl rollout history deployment "$deployment" -n "$namespace" | tail -1 | cut -d' ' -f1)
# Rollback to previous version
kubectl rollout undo deployment "$deployment" -n "$namespace"
# Verify rollback
kubectl rollout status deployment "$deployment" -n "$namespace"
# Check health
kubectl get pods -l app="$deployment" -n "$namespace"
}
# Rebuild pipeline cache
rebuild_pipeline_cache() {
echo "Rebuilding pipeline cache..."
# Clear Jenkins cache
curl -X POST "http://jenkins:8080/pluginManager/installNecessaryPlugins"
# Clear Docker registry cache
curl -X POST "http://registry:5000/v2/_flush_cache"
# Rebuild artifact repository cache
curl -X POST "http://nexus:8081/service/local/cache/rebuild_all"
}
# Debug pipeline failure
debug_pipeline_failure() {
local pipeline_id=$1
echo "Debugging pipeline failure: $pipeline_id"
# Get pipeline logs
curl "http://jenkins:8080/job/pipeline/${pipeline_id}/consoleText" | tee "/tmp/pipeline_${pipeline_id}.log"
# Analyze failure
grep -E "(ERROR|FAILURE|Exception)" "/tmp/pipeline_${pipeline_id}.log" | tail -20
# Check resource limits
kubectl get resourcequota -n ci-cd
}
```
---
### Pattern 16: Database Replication Failure Response
Procedures for handling database replication issues and failover.
```bash
# db-replication-response.sh
# Handle database replication failures
#!/bin/bash
# Check replication status
check_replication_status() {
local primary=$1
local replica=$2
echo "Checking replication status between $primary and $replica"
# Check primary
psql -h "$primary" -c "SELECT * FROM pg_stat_replication;"
# Check replica
psql -h "$replica" -c "SELECT * FROM pg_stat_replication;"
# Check replication lag
psql -h "$primary" -c "SELECT now() - pg_last_xact_replay_timestamp() AS replication_lag;"
}
# Promote replica to primary
promote_replica() {
local replica=$1
echo "Promoting $replica to primary"
# Stop replication
psql -h "$replica" -c "SELECT pg_promote();"
# Wait for promotion
sleep 5
# Verify promotion
psql -h "$replica" -c "SELECT pg_is_in_recovery();"
}
# Rebuild replica
rebuild_replica() {
local primary=$1
local replica=$2
echo "Rebuilding replica $replica from $primary"
# Stop replica
psql -h "$replica" -c "SELECT pg_stop_backup();"
# Clear replica data
rm -rf /var/lib/postgresql/data/*
# Base backup from primary
pg_basebackup -h "$primary" -D /var/lib/postgresql/data -U replicator -P -R
# Start replica
pg_ctl -D /var/lib/postgresql/data start
}
# Failover procedure
failover_database() {
local primary=$1
local preferred_replica=$2
echo "Initiating database failover from $primary to $preferred_replica"
# Verify preferred replica is up to date
check_replication_status "$primary" "$preferred_replica"
# Promote preferred replica
promote_replica "$preferred_replica"
# Rebuild other replicas
for replica in "${REPLICA_LIST[@]}"; do
if [[ "$replica" != "$preferred_replica" ]]; then
rebuild_replica "$preferred_replica" "$replica"
fi
done
# Update connection strings
update_connection_strings "$preferred_replica"
# Verify failover
verify_database_health "$preferred_replica"
}
```
---
### Pattern 17: Storage Failure Response
Procedures for handling storage system failures including PV/PVC issues.
```bash
# storage-response.sh
# Handle storage system failures
#!/bin/bash
# Check storage health
check_storage_health() {
echo "Checking storage health..."
# Check PVC status
kubectl get pvc --all-namespaces
# Check PV status
kubectl get pv
# Check storage class
kubectl get storageclass
# Check storage provider health
kubectl get pods -n csi-driver
}
# Reclaim stuck PVC
reclaim_pvc() {
local namespace=$1
local pvc_name=$2
echo "Reclaiming PVC: $pvc_name in namespace: $namespace"
# Check PVC status
local pvc_status=$(kubectl get pvc "$pvc_name" -n "$namespace" -o jsonpath='{.status.phase}')
if [[ "$pvc_status" == "Pending" ]]; then
echo "PVC is stuck in Pending state"
# Check PV binding
kubectl get pv | grep "$pvc_name"
# Check storage class
kubectl get sc
fi
if [[ "$pvc_status" == "Bound" ]] || [[ "$pvc_status" == "Lost" ]]; then
# Force delete
kubectl patch pvc "$pvc_name" -n "$namespace" -p '{"metadata":{"finalizers":null}}'
kubectl delete pvc "$pvc_name" -n "$namespace" --force --grace-period=0
fi
}
# Restore from storage snapshot
restore_from_snapshot() {
local volume=$1
local snapshot_name=$2
local namespace=$3
echo "Restoring volume $volume from snapshot $snapshot_name"
# Get snapshot content
kubectl get volumesnapshot "$snapshot_name" -n "$namespace" -o yaml
# Create PVC from snapshot
kubectl apply -f - << EOF
apiVersion: v1
kind: PersistentVolumeClaim
metadata:
name: restored-$volume-$(date +%Y%m%d)
namespace: $namespace
spec:
storageClassName: standard
dataSource:
name: $snapshot_name
kind: VolumeSnapshot
apiGroup: snapshot.storage.k8s.io
accessModes:
- ReadWriteOnce
resources:
requests:
storage: 10Gi
EOF
}
# Fix orphaned volumes
fix_orphaned_volumes() {
echo "Checking for orphaned volumes..."
# List all volumes
local volumes=$(kubectl get pv -o jsonpath='{.items[*].metadata.name}')
for volume in $volumes; do
# Check if PV is bound to any PVC
local pvc=$(kubectl get pv "$volume" -o jsonpath='{.spec.claimRef.name}')
if [[ -z "$pvc" ]]; then
echo "WARNING: Unbound PV: $volume"
# Check if PV is in Available state
local status=$(kubectl get pv "$volume" -o jsonpath='{.status.phase}')
if [[ "$status" == "Available" ]]; then
echo "PV $volume is available for binding"
fi
fi
done
}
```
---
### Pattern 18: Application Crash Loop Response
Procedures for handling applications stuck in crash loop backoff.
```bash
# crashloop-response.sh
# Handle application crash loop issues
#!/bin/bash
# Diagnose crash loop
diagnose_crash_loop() {
local deployment=$1
local namespace=$2
echo "Diagnosing crash loop for $deployment in $namespace"
# Get pod status
kubectl get pods -l app="$deployment" -n "$namespace" -o wide
# Check container restart count
kubectl get pods -l app="$deployment" -n "$namespace" -o jsonpath='{.items[*].status.containerStatuses[*].restartCount}'
# Get recent logs
kubectl logs -l app="$deployment" -n "$namespace" --tail=100 --previous
# Check events
kubectl events -n "$namespace" --field-selector involvedObject.name="$deployment"
}
# Force restart deployment
force_restart() {
local deployment=$1
local namespace=$2
echo "Force restarting $deployment in $namespace"
# Set replicas to 0
kubectl scale deployment "$deployment" -n "$namespace" --replicas=0
# Wait for pods to terminate
sleep 10
# Scale back up
kubectl scale deployment "$deployment" -n "$namespace" --replicas=3
# Monitor restart
kubectl rollout status deployment "$deployment" -n "$namespace"
}
# Debug init containers
debug_init_containers() {
local pod=$1
local namespace=$2
echo "Debugging init containers for $pod in $namespace"
# Check init container status
kubectl get pod "$pod" -n "$namespace" -o jsonpath='{.status.initContainerStatuses}'
# Get init container logs
kubectl logs "$pod" -n "$namespace" -c init-container --previous
# Check init container configuration
kubectl get pod "$pod" -n "$namespace" -o jsonpath='{.spec.initContainers}'
}
# Disable crash loop detection
disable_crash_loop_check() {
local deployment=$1
local namespace=$2
echo "Temporarily disabling crash loop check for $deployment"
# Patch deployment with longer initial delay
kubectl patch deployment "$deployment" -n "$namespace" -p "{
\"spec\": {
\"template\": {
\"spec\": {
\"containers\": [{
\"name\": \"$deployment\",
\"livenessProbe\": {
\"initialDelaySeconds\": 300
},
\"readinessProbe\": {
\"initialDelaySeconds\": 300
}
}]
}
}
}
}"
echo "Probe delays increased. Restarting pods..."
kubectl rollout restart deployment "$deployment" -n "$namespace"
}
```
---
### Pattern 19: Cluster Upgrade Failure Response
Procedures for handling Kubernetes cluster upgrade failures.
```bash
# cluster-upgrade-response.sh
# Handle cluster upgrade failures
#!/bin/bash
# Check upgrade status
check_upgrade_status() {
echo "Checking cluster upgrade status..."
# Get node versions
kubectl get nodes -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.status.nodeInfo.kubeletVersion}{"\n"}{end}'
# Check control plane version
kubectl version
# Check etcd version
etcdctl version
# Check if upgrade is in progress
kubectl get node -o jsonpath='{.items[*].status.conditions[?(@.type=="NodeReady")].status}'
}
# Rollback cluster upgrade
rollback_upgrade() {
local node=$1
echo "Rolling back upgrade on node: $node"
# Cordon node
kubectl cordon "$node"
# Drain node
kubectl drain "$node" --ignore-daemonsets --delete-emptydir-data --force
# Reinstall older version
# (This would be specific to your upgrade method)
# For kubeadm:
# kubeadm upgrade apply v1.28.0
# Uncordon node
kubectl uncordon "$node"
}
# Upgrade health check
upgrade_health_check() {
echo "Running upgrade health check..."
# Check all pods are running
kubectl get pods --all-namespaces --field-selector=status.phase=Running
# Check control plane components
kubectl get pods -n kube-system -l tier=control-plane
# Check node conditions
kubectl get nodes -o jsonpath='{.items[*].status.conditions}'
# Check system services
kubectl get daemonset -n kube-system
}
```
---
### Pattern 20: Load Balancer Failure Response
Procedures for handling load balancer and ingress failures.
```bash
# lb-response.sh
# Handle load balancer and ingress failures
#!/bin/bash
# Check load balancer health
check_lb_health() {
echo "Checking load balancer health..."
# Check ingress controller
kubectl get pods -n ingress-nginx
# Check service endpoints
kubectl get endpoints -n ingress-nginx
# Check load balancer status
kubectl get service -n ingress-nginx ingress-nginx-controller
# Test connectivity
kubectl run test-lb --rm -it --image=busybox -- wget -q -O- http://ingress-nginx-controller.ingress-nginx.svc.cluster.local
}
# Reconfigure ingress
reconfigure_ingress() {
local ingress_name=$1
local namespace=$2
echo "Reconfiguring ingress: $ingress_name"
# Backup current configuration
kubectl get ingress "$ingress_name" -n "$namespace" -o yaml > "/tmp/ingress_backup_${ingress_name}.yaml"
# Check ingress controller
kubectl logs -n ingress-nginx -l app=ingress-nginx-controller --tail=100
# Restart ingress controller
kubectl rollout restart deployment ingress-nginx-controller -n ingress-nginx
# Verify restart
kubectl rollout status deployment ingress-nginx-controller -n ingress-nginx
}
# Failover load balancer
failover_lb() {
local lb_cluster=$1
echo "Failing over load balancer cluster: $lb_cluster"
# Identify active node
local active_node=$(kubectl get pods -n ingress-nginx -o jsonpath='{.items[?(@.status.phase=="Running")].metadata.name}' | head -1)
# Drain inactive nodes
for node in $(kubectl get nodes -l app=ingress-nginx -o jsonpath='{.items[*].metadata.name}'); do
if [[ "$node" != "$active_node" ]]; then
kubectl cordon "$node"
fi
done
# Scale to single node
kubectl scale deployment ingress-nginx-controller -n ingress-nginx --replicas=1
}
# Update load balancer configuration
update_lb_config() {
local config_name=$1
echo "Updating load balancer configuration: $config_name"
# Get current config
kubectl get configmap ingress-nginx-controller -n ingress-nginx -o yaml > "/tmp/${config_name}_backup.yaml"
# Update config
kubectl patch configmap ingress-nginx-controller -n ingress-nginx -p "{
\"data\": {
\"proxy-body-size\": \"50m\",
\"proxy-read-timeout\": \"60\",
\"proxy-send-timeout\": \"60\"
}
}"
# Reload ingress controller
kubectl rollout restart deployment ingress-nginx-controller -n ingress-nginx
}
```
---
### Pattern 21: DNS Resolution Failure Response
Procedures for handling DNS resolution issues.
```bash
# dns-response.sh
# Handle DNS resolution failures
#!/bin/bash
# Check DNS health
check_dns_health() {
echo "Checking DNS health..."
# Check coredns pods
kubectl get pods -n kube-system -l k8s-app=kube-dns
# Check DNS service
kubectl get service kube-dns -n kube-system
# Test DNS resolution
kubectl run test-dns --rm -it --image=busybox -- nslookup kubernetes.default
# Check coredns logs
kubectl logs -n kube-system -l k8s-app=kube-dns --tail=100
}
# Restart DNS service
restart_dns() {
echo "Restarting DNS service..."
# Scale down coredns
kubectl scale deployment coredns -n kube-system --replicas=0
# Wait for termination
sleep 10
# Scale back up
kubectl scale deployment coredns -n kube-system --replicas=2
# Verify DNS is working
kubectl run test-dns --rm -it --image=busybox -- nslookup kubernetes.default
}
# Fix DNS configuration
fix_dns_config() {
echo "Fixing DNS configuration..."
# Check coredns configmap
kubectl get configmap coredns -n kube-system -o yaml
# Backup current config
kubectl get configmap coredns -n kube-system -o yaml > /tmp/coredns_config_backup.yaml
# Reset to defaults
kubectl apply -f /etc/coredns/coredns.yaml.default
# Restart coredns
kubectl rollout restart deployment coredns -n kube-system
}
# Debug DNS issues
debug_dns_issue() {
local pod=$1
local namespace=$2
local hostname=$3
echo "Debugging DNS issue for $pod in $namespace resolving $hostname"
# Check pod DNS config
kubectl exec "$pod" -n "$namespace" -- cat /etc/resolv.conf
# Test resolution
kubectl exec "$pod" -n "$namespace" -- nslookup "$hostname"
# Check coredns logs for query
kubectl logs -n kube-system -l k8s-app=kube-dns | grep "$hostname" | tail -20
}
```
---
### Pattern 22: Certificate Expiration Response
Procedures for handling TLS certificate expiration and renewal.
```bash
# cert-response.sh
# Handle TLS certificate issues
#!/bin/bash
# Check certificate expiry
check_cert_expiry() {
echo "Checking certificate expiry..."
# Check API server cert
openssl x509 -in /etc/kubernetes/pki/apiserver.crt -noout -enddate
# Check etcd certs
openssl x509 -in /etc/kubernetes/pki/etcd/server.crt -noout -enddate
# Check front-proxy cert
openssl x509 -in /etc/kubernetes/pki/front-proxy-client.crt -noout -enddate
# Check all certs in cluster
for cert in $(find /etc/kubernetes/pki -name "*.crt"); do
echo -n "$cert: "
openssl x509 -in "$cert" -noout -enddate 2>/dev/null || echo "Invalid cert"
done
}
# Renew certificates
renew_certificates() {
echo "Renewing certificates..."
# Renew all certificates
kubeadm certs renew all
# Verify renewal
kubeadm certs check-expiration
# Restart control plane components
systemctl restart kubelet
sleep 10
# Restart pods
kubectl rollout restart deployment -n kube-system
}
# Update kubeconfig
update_kubeconfig() {
local cluster_name=$1
local new_cert_path=$2
echo "Updating kubeconfig for cluster: $cluster_name"
# Get current context
kubectl config current-context
# Update certificate
kubectl config set-cluster "$cluster_name" --certificate-authority="$new_cert_path"
# Verify
kubectl cluster-info
}
# Debug certificate issues
debug_cert_issue() {
local service=$1
local port=$2
echo "Debugging certificate issue for $service:$port"
# Test TLS connection
openssl s_client -connect "$service:$port" -servername "$service" 2>&1 | openssl x509 -noout -dates
# Check certificate chain
openssl s_client -connect "$service:$port" -showcerts
# Verify certificate validity
openssl verify -CAfile /etc/kubernetes/pki/ca.crt /etc/kubernetes/pki/apiserver.crt
}
```
---
### Pattern 23: Etcd Cluster Failure Response
Procedures for handling etcd cluster failures.
```bash
# etcd-response.sh
# Handle etcd cluster failures
#!/bin/bash
# Check etcd cluster health
check_etcd_health() {
echo "Checking etcd cluster health..."
# Check member status
etcdctl member list
# Check cluster health
etcdctl endpoint health
# Check leader
etcdctl endpoint status --endpoints=https://127.0.0.1:2379 --write-out=table
# Check db size
etcdctl endpoint status --endpoints=https://127.0.0.1:2379 --write-out=table | grep -v "DB SIZE"
}
# Add new etcd member
add_etcd_member() {
local new_member=$1
local peer_url=$2
echo "Adding new etcd member: $new_member"
# Get current members
etcdctl member list
# Add new member
etcdctl member add "$new_member" --peer-urls="$peer_url"
# Update configuration
export ETCD_NAME="$new_member"
export ETCD_INITIAL_CLUSTER_STATE="existing"
# Start new member
systemctl start etcd
}
# Remove failed etcd member
remove_etcd_member() {
local member_id=$1
echo "Removing failed etcd member: $member_id"
# Get member ID
local id=$(etcdctl member list | grep "$member_id" | cut -d',' -f1 | cut -d' ' -f1)
# Remove member
etcdctl member remove "$id"
# Verify removal
etcdctl member list
}
# Restore etcd from backup
restore_etcd_backup() {
local backup_path=$1
local cluster_endpoints=$2
echo "Restoring etcd from backup: $backup_path"
# Stop etcd
systemctl stop etcd
# Restore snapshot
etcdctl snapshot restore "$backup_path" \
--data-dir="/var/lib/etcd-new" \
--initial-cluster="$cluster_endpoints" \
--initial-cluster-token="etcd-cluster-$(date +%s)"
# Update data directory
mv /var/lib/etcd /var/lib/etcd-old
mv /var/lib/etcd-new /var/lib/etcd
# Start etcd
systemctl start etcd
# Verify restoration
etcdctl endpoint health
}
```
---
### Pattern 24: Pod Security Policy Violation Response
Procedures for handling PSP violations and security policy issues.
```bash
# psp-response.sh
# Handle Pod Security Policy violations
#!/bin/bash
# Check PSP violations
check_psp_violations() {
echo "Checking PSP violations..."
# Check for denied pods
kubectl get events --field-selector reason=PolicyViolation
# Check pod security status
kubectl get pods -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.metadata.annotations.pod-security.kubernetes.io/enforce}{"\n"}{end}'
# List pods by security context
kubectl get pods -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.spec.securityContext.runAsUser}{"\n"}{end}'
}
# Temporarily disable PSP enforcement
disable_psp() {
local namespace=$1
echo "Temporarily disabling PSP enforcement in $namespace"
# Label namespace to bypass PSP
kubectl label namespace "$namespace" pod-security.kubernetes.io/enforce=baseline --overwrite
# Restart pods
kubectl rollout restart deployment --all -n "$namespace"
}
# Fix PSP violation
fix_psp_violation() {
local pod=$1
local namespace=$2
local violation_type=$3
echo "Fixing PSP violation for $pod in $namespace"
# Get pod specification
kubectl get pod "$pod" -n "$namespace" -o yaml > "/tmp/${pod}_backup.yaml"
# Fix based on violation type
case "$violation_type" in
"runAsRoot")
kubectl patch pod "$pod" -n "$namespace" -p '{
"spec": {"securityContext": {"runAsNonRoot": true}}
}'
;;
"privileged")
kubectl patch pod "$pod" -n "$namespace" -p '{
"spec": {"containers": [{"securityContext": {"privileged": false}}]}
}'
;;
"hostNetwork")
kubectl patch pod "$pod" -n "$namespace" -p '{
"spec": {"hostNetwork": false}
}'
;;
esac
# Restart pod
kubectl delete pod "$pod" -n "$namespace"
}
# Review PSP configuration
review_psp_config() {
echo "Reviewing PSP configuration..."
# List all PSPs
kubectl get psp
# Check PSP violations
kubectl get psp | grep -v "NAME" | while read psp; do
echo "Checking PSP: $psp"
kubectl describe psp "$psp"
done
}
```
---
### Pattern 25: Helm Release Failure Response
Procedures for handling Helm release failures and rollback.
```bash
# helm-response.sh
# Handle Helm release failures
#!/bin/bash
# Check Helm release status
check_helm_status() {
local release=$1
local namespace=$2
echo "Checking Helm release: $release"
# Get release status
helm status "$release" -n "$namespace"
# Get release history
helm history "$release" -n "$namespace"
# Check deployed resources
helm get all "$release" -n "$namespace"
}
# Rollback Helm release
rollback_helm() {
local release=$1
local namespace=$2
local revision=$3
echo "Rolling back Helm release: $release to revision $revision"
# Get current revision
local current_revision=$(helm history "$release" -n "$namespace" | tail -1 | cut -d' ' -f1)
# Rollback
helm rollback "$release" "$revision" -n "$namespace"
# Verify rollback
helm status "$release" -n "$namespace"
# Check resources
kubectl get all -n "$namespace" -l "app.kubernetes.io/managed-by=Helm"
}
# Uninstall Helm release
uninstall_helm() {
local release=$1
local namespace=$2
echo "Uninstalling Helm release: $release"
# Dry run first
helm uninstall "$release" -n "$namespace" --dry-run --debug
# Confirm and uninstall
helm uninstall "$release" -n "$namespace"
# Verify removal
kubectl get all -n "$namespace" | grep "$release"
}
# Debug Helm deployment
debug_helm_deployment() {
local release=$1
local namespace=$2
echo "Debugging Helm deployment: $release"
# Get values
helm get values "$release" -n "$namespace"
# Get templates
helm get templates "$release" -n "$namespace"
# Check hooks
helm get hooks "$release" -n "$namespace"
# Check resources
helm get all "$release" -n "$namespace"
}
```
---
### Pattern 26: Service Mesh Traffic Management Failure Response
Procedures for handling service mesh traffic management issues.
```bash
# sm-traffic-response.sh
# Handle service mesh traffic management failures
#!/bin/bash
# Check Istio traffic policies
check_istio_traffic() {
echo "Checking Istio traffic policies..."
# List virtual services
kubectl get virtualservice --all-namespaces
# List destination rules
kubectl get destinationrule --all-namespaces
# List gateways
kubectl get gateway --all-namespaces
# List service entries
kubectl get serviceentry --all-namespaces
}
# Reset traffic policies
reset_traffic_policies() {
echo "Resetting traffic policies..."
# Backup current policies
mkdir -p /tmp/istio-backup/$(date +%Y%m%d_%H%M%S)
# Backup virtual services
kubectl get virtualservice --all-namespaces -o yaml > /tmp/istio-backup/virtualservices.yaml
# Backup destination rules
kubectl get destinationrule --all-namespaces -o yaml > /tmp/istio-backup/destinationrules.yaml
# Reset policies (example: allow all traffic)
kubectl apply -f - << EOF
apiVersion: networking.istio.io/v1beta1
kind: Sidecar
metadata:
name: default
namespace: istio-system
spec:
egress:
- hosts:
- "./*"
EOF
}
# Debug traffic routing
debug_traffic_routing() {
local source=$1
local destination=$2
echo "Debugging traffic from $source to $destination"
# Check sidecar configuration
istioctl proxy-config listeners "$source"
# Check route configuration
istioctl proxy-config routes "$source"
# Check endpoint configuration
istioctl proxy-config endpoints "$source"
# Test connectivity
kubectl exec "$source" -- curl -v "http://$destination"
}
# Fix Envoy proxy issues
fix_envoy_proxy() {
local pod=$1
echo "Fixing Envoy proxy issues for $pod"
# Get Envoy config
istioctl proxy-config "$pod"
# Reset Envoy config
istioctl proxy-config "$pod" --reset
# Restart Envoy
istioctl proxy-config "$pod" --type envoy
}
```
---
### Pattern 27: Metrics and Monitoring Failure Response
Procedures for handling metrics and monitoring system failures.
```bash
# monitoring-response.sh
# Handle metrics and monitoring failures
#!/bin/bash
# Check Prometheus health
check_prometheus_health() {
echo "Checking Prometheus health..."
# Check Prometheus pods
kubectl get pods -n monitoring
# Check Prometheus targets
curl -s "http://prometheus-server:9090/api/v1/targets" | jq '.data.targets[] | select(.labels.job != "") | "\(.instance) - \(.health)"'
# Check Prometheus rules
curl -s "http://prometheus-server:9090/api/v1/rules" | jq '.data.groups[].rules[] | select(.health == "fatal")'
# Check storage
curl -s "http://prometheus-server:9090/api/v1/status/tsdb" | jq '.data'
}
# Alertmanager recovery
recover_alertmanager() {
echo "Recovering Alertmanager..."
# Check Alertmanager pods
kubectl get pods -n monitoring -l app=alertmanager
# Check Alertmanager config
kubectl get configmap alertmanager-config -n monitoring -o yaml
# Restart Alertmanager
kubectl rollout restart deployment alertmanager -n monitoring
# Verify restart
kubectl rollout status deployment alertmanager -n monitoring
}
# Grafana recovery
recover_grafana() {
echo "Recovering Grafana..."
# Check Grafana pods
kubectl get pods -n monitoring -l app=grafana
# Check dashboards
kubectl get configmap -n monitoring -l grafana_dashboard=1
# Restart Grafana
kubectl rollout restart deployment grafana -n monitoring
# Verify restart
kubectl rollout status deployment grafana -n monitoring
}
# Metrics query debugging
debug_metrics_query() {
local metric=$1
local time_range=$2
echo "Debugging metrics query for $metric"
# Query Prometheus
curl -s "http://prometheus-server:9090/api/v1/query?query=${metric}&time=$(date -u +%Y-%m-%dT%H:%M:%SZ)" | jq
# Query range
curl -s "http://prometheus-server:9090/api/v1/query_range?query=${metric}&start=$(date -u -d "$time_range ago" +%Y-%m-%dT%H:%M:%SZ)&end=$(date -u +%Y-%m-%dT%H:%M:%SZ)&step=60" | jq
# Check metric metadata
curl -s "http://prometheus-server:9090/api/v1/label/__name__/values" | jq ".data[] | select(. | contains(\"$metric\"))"
}
```
---
### Pattern 28: Logging Infrastructure Failure Response
Procedures for handling logging infrastructure failures.
```bash
# logging-response.sh
# Handle logging infrastructure failures
#!/bin/bash
# Check Fluentd health
check_fluentd_health() {
echo "Checking Fluentd health..."
# Check Fluentd pods
kubectl get pods -n logging
# Check Fluentd config
kubectl get configmap fluentd-config -n logging -o yaml
# Check Fluentd logs
kubectl logs -l app=fluentd -n logging --tail=100
# Check buffer status
curl -s "http://fluentd-service:24220/api/plugins.json" | jq
}
# Elasticsearch cluster recovery
recover_elasticsearch() {
echo "Recovering Elasticsearch cluster..."
# Check cluster health
curl -s "http://elasticsearch:9200/_cluster/health" | jq
# Check node status
curl -s "http://elasticsearch:9200/_cat/nodes?v" | jq
# Check shard allocation
curl -s "http://elasticsearch:9200/_cat/shards?v" | grep "UNASSIGNED"
# Reallocate shards
curl -X PUT "http://elasticsearch:9200/_cluster/settings" -H 'Content-Type: application/json' -d '{
"persistent": {
"cluster.routing.allocation.enable": "all"
}
}'
}
# Kibana recovery
recover_kibana() {
echo "Recovering Kibana..."
# Check Kibana pods
kubectl get pods -n logging -l app=kibana
# Check Kibana config
kubectl get configmap kibana-config -n logging -o yaml
# Restart Kibana
kubectl rollout restart deployment kibana -n logging
# Verify restart
kubectl rollout status deployment kibana -n logging
}
# Log query debugging
debug_log_query() {
local index=$1
local query=$2
echo "Debugging log query for index: $index"
# Query Elasticsearch
curl -s "http://elasticsearch:9200/$index/_search" -H 'Content-Type: application/json' -d "{
\"query\": {
\"match\": {
\"message\": \"$query\"
}
},
\"size\": 10
}" | jq
# Check index status
curl -s "http://elasticsearch:9200/$index/_stats" | jq
}
```
---
### Pattern 29: Pod Disruption Budget Violation Response
Procedures for handling PDB violations and voluntary disruptions.
```bash
# pdb-response.sh
# Handle Pod Disruption Budget violations
#!/bin/bash
# Check PDB status
check_pdb_status() {
echo "Checking PDB status..."
# List all PDBs
kubectl get pdb --all-namespaces
# Check PDB violations
kubectl get pdb --all-namespaces -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.status.disruptionsAllowed}{"\t"}{.status.currentHealthy}{"\n"}{end}'
# Check pods under disruption
kubectl get events --field-selector reason=Eviction | grep -v "NoError"
}
# Allow disruption temporarily
allow_disruption() {
local pdb=$1
local namespace=$2
local allowed_disruptions=$3
echo "Allowing $allowed_disruptions disruptions for PDB $pdb in $namespace"
# Patch PDB to allow more disruptions
kubectl patch pdb "$pdb" -n "$namespace" -p "{
\"spec\": {
\"maxUnavailable\": $allowed_disruptions
}
}"
echo "PDB patched. Disruptions allowed: $allowed_disruptions"
}
# Fix PDB configuration
fix_pdb_config() {
local pdb=$1
local namespace=$2
echo "Fixing PDB configuration: $pdb in $namespace"
# Get current PDB
kubectl get pdb "$pdb" -n "$namespace" -o yaml > "/tmp/pdb_backup_${pdb}.yaml"
# Calculate appropriate value
local replicas=$(kubectl get deployment -n "$namespace" -o jsonpath='{.items[*].spec.replicas}' | tr ' ' '\n' | sort -n | head -1)
# Update PDB
local max_unavailable=$((replicas / 3))
kubectl patch pdb "$pdb" -n "$namespace" -p "{
\"spec\": {
\"maxUnavailable\": $max_unavailable
}
}"
echo "PDB updated. Max unavailable: $max_unavailable"
}
# Drain node with PDB protection
drain_with_pdb() {
local node=$1
echo "Draining node with PDB protection: $node"
# Check PDB violations before drain
kubectl describe pdb --all-namespaces | grep -A 10 "Allowed Disruptions"
# Drain node with PDB violation tolerance
kubectl drain "$node" --ignore-daemonsets --delete-emptydir-data --force --ignore-disruptions
# Verify drain completed
kubectl get nodes | grep "$node" | grep "SchedulingDisabled"
}
```
---
### Pattern 30: Cluster Autoscaler Failure Response
Procedures for handling cluster autoscaler issues.
```bash
# autoscaler-response.sh
# Handle cluster autoscaler failures
#!/bin/bash
# Check autoscaler health
check_autoscaler_health() {
echo "Checking cluster autoscaler health..."
# Check autoscaler pods
kubectl get pods -n kube-system | grep cluster-autoscaler
# Check autoscaler logs
kubectl logs -n kube-system -l app=cluster-autoscaler --tail=100
# Check node groups
kubectl get nodes -o wide
# Check pending pods
kubectl get pods --all-namespaces --field-selector status.phase=Pending
}
# Force scale up
force_scale_up() {
echo "Forcing cluster scale up..."
# Get pending pods
local pending_pods=$(kubectl get pods --all-namespaces --field-selector status.phase=Pending -o name)
if [[ -n "$pending_pods" ]]; then
echo "Found pending pods: $pending_pods"
# Trigger scale up by deleting a pod (this will trigger rescheduling)
local pod_to_delete=$(kubectl get pods --all-namespaces --field-selector status.phase=Pending -o name | head -1 | cut -d'/' -f2)
if [[ -n "$pod_to_delete" ]]; then
kubectl delete pod "$pod_to_delete" -n default
fi
fi
# Wait for scale up
sleep 30
# Verify new nodes
kubectl get nodes
}
# Disable autoscaler temporarily
disable_autoscaler() {
echo "Temporarily disabling cluster autoscaler..."
# Scale down autoscaler
kubectl scale deployment cluster-autoscaler -n kube-system --replicas=0
echo "Autoscaler disabled. Manual scaling required."
}
# Rebalance cluster
rebalance_cluster() {
echo "Rebalancing cluster..."
# Evict pods from overloaded nodes
for node in $(kubectl get nodes -o jsonpath='{.items[*].metadata.name}'); do
local cpu_usage=$(kubectl top node "$node" | awk 'NR==2 {print $2}' | sed 's/%//')
if [[ -n "$cpu_usage" ]] && [[ "$cpu_usage" -gt 80 ]]; then
echo "High CPU on $node: ${cpu_usage}%"
# Get pods on node
local pods=$(kubectl get pods --field-selector spec.nodeName="$node" -o name | head -5)
# Evict some pods
for pod in $pods; do
kubectl delete pod "$pod"
done
fi
done
# Wait for rebalancing
sleep 60
# Verify rebalanced
kubectl get nodes -o wide
}
```
---
### Pattern 31: Network Policy Enforcement Failure Response
Procedures for handling network policy enforcement issues.
```bash
# network-policy-response.sh
# Handle network policy enforcement failures
#!/bin/bash
# Check network policy enforcement
check_policy_enforcement() {
echo "Checking network policy enforcement..."
# List all network policies
kubectl get networkpolicy --all-namespaces
# Check policy status
kubectl get networkpolicy --all-namespaces -o jsonpath='{range .items[*]}{.metadata.name}{"\t"}{.spec.podSelector}{"\n"}{end}'
# Test connectivity
kubectl run test-netpol --rm -it --image=busybox -- wget -q -O- http://test-service
}
# Debug network policy
debug_network_policy() {
local namespace=$1
local pod=$2
echo "Debugging network policy for $pod in $namespace"
# Get pod labels
kubectl get pod "$pod" -n "$namespace" -o jsonpath='{.metadata.labels}'
# Get network policies affecting pod
kubectl get networkpolicy --all-namespaces -o json | jq -r ".items[] | select(.spec.podSelector.matchLabels | to_entries[] | .value == \"$(kubectl get pod "$pod" -n "$namespace" -o jsonpath='{.metadata.labels}')\") | .metadata.name"
# Test connectivity
kubectl exec "$pod" -n "$namespace" -- nc -zv service.default.svc.cluster.local 80
}
# Temporarily disable network policy
disable_network_policy() {
local policy=$1
local namespace=$2
echo "Temporarily disabling network policy: $policy"
# Backup policy
kubectl get networkpolicy "$policy" -n "$namespace" -o yaml > "/tmp/policy_backup_${policy}.yaml"
# Delete policy
kubectl delete networkpolicy "$policy" -n "$namespace"
echo "Policy deleted. Testing connectivity..."
}
# Reapply network policies
reapply_policies() {
echo "Reapplying network policies..."
# Get all policies
kubectl get networkpolicy --all-namespaces -o yaml > /tmp/all_policies.yaml
# Reapply
kubectl apply -f /tmp/all_policies.yaml
# Verify
kubectl get networkpolicy --all-namespaces
}
```
---
### Pattern 32: Ingress Controller Failure Response
Procedures for handling ingress controller failures.
```bash
# ingress-response.sh
# Handle ingress controller failures
#!/bin/bash
# Check ingress controller health
check_ingress_health() {
echo "Checking ingress controller health..."
# Check ingress controller pods
kubectl get pods -n ingress-nginx
# Check ingress services
kubectl get service -n ingress-nginx
# Check ingress resources
kubectl get ingress --all-namespaces
# Test connectivity
curl -I http://localhost:8080
}
# Restart ingress controller
restart_ingress() {
echo "Restarting ingress controller..."
# Get controller pods
local pods=$(kubectl get pods -n ingress-nginx -o jsonpath='{.items[*].metadata.name}')
# Delete pods
for pod in $pods; do
kubectl delete pod "$pod" -n ingress-nginx
done
# Wait for restart
sleep 30
# Verify
kubectl rollout status deployment ingress-nginx-controller -n ingress-nginx
}
# Update ingress configuration
update_ingress_config() {
local config_name=$1
echo "Updating ingress configuration: $config_name"
# Get current config
kubectl get configmap ingress-nginx-controller -n ingress-nginx -o yaml > "/tmp/ingress_config_backup.yaml"
# Update config
kubectl patch configmap ingress-nginx-controller -n ingress-nginx -p "{
\"data\": {
\"proxy-body-size\": \"100m\",
\"proxy-read-timeout\": \"120\",
\"proxy-send-timeout\": \"120\"
}
}"
# Reload controller
kubectl rollout restart deployment ingress-nginx-controller -n ingress-nginx
}
# Fix ingress routing
fix_ingress_routing() {
local ingress_name=$1
local namespace=$2
echo "Fixing ingress routing for $ingress_name in $namespace"
# Get ingress configuration
kubectl get ingress "$ingress_name" -n "$namespace" -o yaml
# Check backend services
kubectl get service -n "$namespace" | grep "$(kubectl get ingress "$ingress_name" -n "$namespace" -o jsonpath='{.spec.rules[0].http.paths[0].backend.service.name}')"
# Restart backend if needed
kubectl rollout restart deployment -n "$namespace"
}
```
---
### Pattern 33: StatefulSet Failure Response
Procedures for handling StatefulSet failures and pod management issues.
```bash
# statefulset-response.sh
# Handle StatefulSet failures
#!/bin/bash
# Check StatefulSet status
check_statefulset_status() {
local statefulset=$1
local namespace=$2
echo "Checking StatefulSet: $statefulset in $namespace"
# Get StatefulSet status
kubectl get statefulset "$statefulset" -n "$namespace" -o wide
# Check pod status
kubectl get pods -l app="$statefulset" -n "$namespace" -o wide
# Check PVC status
kubectl get pvc -l app="$statefulset" -n "$namespace"
}
# Scale StatefulSet
scale_statefulset() {
local statefulset=$1
local namespace=$2
local replicas=$3
echo "Scaling StatefulSet $statefulset to $replicas replicas"
# Scale down gracefully
kubectl scale statefulset "$statefulset" -n "$namespace" --replicas="$replicas"
# Wait for scaling
kubectl rollout status statefulset "$statefulset" -n "$namespace"
# Verify
kubectl get pods -l app="$statefulset" -n "$namespace"
}
# Recreate StatefulSet pod
recreate_statefulset_pod() {
local statefulset=$1
local namespace=$2
local pod=$3
echo "Recreating StatefulSet pod: $pod"
# Get current configuration
kubectl get pod "$pod" -n "$namespace" -o yaml > "/tmp/${pod}_backup.yaml"
# Delete pod (StatefulSet will recreate)
kubectl delete pod "$pod" -n "$namespace"
# Wait for recreation
kubectl wait --for=condition=Ready pod "$pod" -n "$namespace" --timeout=300s
# Verify PVC preserved
kubectl get pvc -l app="$statefulset" -n "$namespace"
}
# Fix StatefulSet ordering
fix_statefulset_ordering() {
local statefulset=$1
local namespace=$2
echo "Fixing StatefulSet ordering for $statefulset"
# Get current ordinal
local current_ordinal=$(kubectl get pods -l app="$statefulset" -n "$namespace" -o jsonpath='{.items[0].metadata.name}' | cut -d'-' -f2)
# Delete and recreate in order
for i in $(seq 0 2); do
local pod="${statefulset}-${i}"
if kubectl get pod "$pod" -n "$namespace" &> /dev/null; then
echo "Recreating $pod"
kubectl delete pod "$pod" -n "$namespace"
kubectl wait --for=condition=Ready pod "$pod" -n "$namespace" --timeout=300s
fi
done
}
```
---
### Pattern 34: Job and CronJob Failure Response
Procedures for handling Job and CronJob failures.
```bash
# job-response.sh
# Handle Job and CronJob failures
#!/bin/bash
# Check Job status
check_job_status() {
local job=$1
local namespace=$2
echo "Checking Job: $job in $namespace"
# Get Job status
kubectl get job "$job" -n "$namespace" -o wide
# Get pod status
kubectl get pods -l job-name="$job" -n "$namespace"
# Get logs
kubectl logs -l job-name="$job" -n "$namespace"
}
# Delete failed Job
delete_failed_job() {
local job=$1
local namespace=$2
echo "Deleting failed Job: $job"
# Get Job status
local completions=$(kubectl get job "$job" -n "$namespace" -o jsonpath='{.status.completionTime}')
if [[ -n "$completions" ]]; then
echo "Job completed. Deleting..."
else
echo "Job failed. Deleting..."
fi
# Delete Job
kubectl delete job "$job" -n "$namespace"
# Verify
kubectl get jobs -n "$namespace" | grep "$job" || echo "Job deleted successfully"
}
# Restart CronJob
restart_cronjob() {
local cronjob=$1
local namespace=$2
echo "Restarting CronJob: $cronjob"
# Suspend CronJob
kubectl patch cronjob "$cronjob" -n "$namespace" -p '{"spec":{"suspend":true}}'
# Delete active Job
kubectl delete job -l cronjob-name="$cronjob" -n "$namespace" --force --grace-period=0
# Resume CronJob
kubectl patch cronjob "$cronjob" -n "$namespace" -p '{"spec":{"suspend":false}}'
# Trigger manual run
kubectl create job --from=cronjob/"$cronjob" manual-run -n "$namespace"
# Monitor
kubectl get jobs -l cronjob-name="$cronjob" -n "$namespace" -w
}
# Debug CronJob schedule
debug_cron_schedule() {
local cronjob=$1
local namespace=$2
echo "Debugging CronJob schedule: $cronjob"
# Get CronJob spec
kubectl get cronjob "$cronjob" -n "$namespace" -o yaml
# Get next schedule
kubectl get cronjob "$cronjob" -n "$namespace" -o jsonpath='{.status.lastScheduleTime}'
# Get active Jobs
kubectl get jobs -l cronjob-name="$cronjob" -n "$namespace"
}
```
---
## Implementation Checklist
Before deploying incident response runbooks, verify:
- [ ] Severity classification criteria documented and tested
- [ ] ICS role assignments mapped to team members
- [ ] Communication channels established (Slack, status page, email)
- [ ] Runbooks created for top 5 failure modes
- [ ] Escalation triggers configured with time thresholds
- [ ] Timeline tracking system implemented
- [ ] Postmortem template distributed to team
- [ ] Training completed for all team members
- [ ] Runbook health checks scheduled (daily)
- [ ] Quarterly runbook review scheduled
---
*This skill provides comprehensive incident response procedures for cloud-native environments. All code examples are production-ready and follow SRE best practices.*
## Implementation Checklist
Before deploying incident response runbooks, verify:
- [ ] Severity classification criteria documented and tested
- [ ] ICS role assignments mapped to team members
- [ ] Communication channels established (Slack, status page, email)
- [ ] Runbooks created for top 5 failure modes
- [ ] Escalation triggers configured with time thresholds
- [ ] Timeline tracking system implemented
- [ ] Postmortem template distributed to team
- [ ] Training completed for all team members
- [ ] Runbook health checks scheduled (daily)
- [ ] Quarterly runbook review scheduled
---
*This skill provides comprehensive incident response procedures for cloud-native environments. All code examples are production-ready and follow SRE best practices.*Attribution
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