Customer Journey Map

---
name: customer-journey-map
description: "Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities"
metadata:
  sources:
    - kind: github-file
      repo: phuryn/pm-skills
      path: pm-market-research/skills/customer-journey-map/SKILL.md
      commit: 36ccefdc6c2e00d7c0c12cb0a52bf93e8ec50da4
      attribution: Pawel Huryn
      license: MIT
      usage: referenced
---

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.