Plan outpatient PT/rehab clinic capacity and the schedule template against committed plan-of-care visit cadence, provider hours, patient flow, and the measured no-show/cancellation rate — so provider hours become completed, billable visits.
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---
name: schedule-and-capacity-planning
description: "Plan outpatient PT/rehab clinic capacity and the schedule template against committed plan-of-care visit cadence, provider hours, patient flow, and the measured no-show/cancellation rate — so provider hours become completed, billable visits."
---
# Schedule & Capacity Planning
Read capacity as **filled visits**, not open slots. The booked plans of care are demand you already owe; meet that before chasing referrals.
## The method
1. **Sum committed demand.** Active plans of care × prescribed visit frequency = visits/week you must place.
2. **Measure true supply.** Provider hours × realistic slots/hour, *net of* the measured no-show + late-cancel rate (by slot, not blanket).
3. **Design the template to the case mix.** Slot length and provider mix follow the disciplines and visit types; a template that fights cadence guarantees both gaps and overflow.
4. **Close the leak.** Reminders, an enforced cancellation policy, re-book-at-the-desk, and overbooking *sized to the data*.
## No-show math (advisory)
| Lever | Effect |
|---|---|
| Reminder workflow | Reduces no-show rate (effect varies — `[verify-at-use]` your own baseline) |
| Re-book before they leave | Prevents the silent cadence break |
| Data-sized overbook | Recovers lost capacity without blind double-booking |
Lost-visit revenue = no-show visits × net rate/visit. Quantify it before debating fixes.
## Verify-at-use
- Any payor's **missed-visit / cancellation-fee rules** before billing one — varies by payor and plan; `[verify-at-use]`.
- Productivity/no-show benchmarks are clinic-specific; use your measured baseline, not a generic number.
Traverse the capacity/no-show priors in [`../../knowledge/pt-clinic-decision-trees.md`](../../knowledge/pt-clinic-decision-trees.md). Hands the certification re-book deadline to [`../plan-of-care-management/SKILL.md`](../plan-of-care-management/SKILL.md).
