Email Delivery Failure

---
name: email-delivery-failure
description: Handle email delivery failures. Use when messages bounce or a customer reports not receiving emails.
metadata:
  trigger_phrases:
      - "handle email"
      - "email delivery"
      - "delivery failures"
  related_skills: ["subscription-renewal-issue", "broken-link-404-error", "website-bug-report", "password-reset-issue", "login-link"]
  sample_size: "47"
  validation: |
    required_phrases:
      - "let me know if"
    forbidden_patterns: []
    max_length: 500
  metrics: "sample_size: 47\navg_thread_length: 3.96\ntop_phrases:\n  - phrase: \"let me know if\"\n    count: 12\n    percent: 25.5\n  - phrase: \"if you have any\"\n    count: 12\n    percent: 25.5\n  - phrase: \"me know if you\"\n    count: 10\n    percent: 21.3\n  - phrase: \"you have any trouble\"\n    count: 7\n    percent: 14.9\n  - phrase: \"using the email login\"\n    count: 6\n    percent: 12.8\n  - phrase: \"the email login link\"\n    count: 6\n    percent: 12.8\n  - phrase: \"email login link at\"\n    count: 6\n    percent: 12.8\n  - phrase: \"login link at the\"\n    count: 6\n    percent: 12.8\n  - phrase: \"link at the top\"\n    count: 6\n    percent: 12.8\n  - phrase: \"at the top of\"\n    count: 6\n    percent: 12.8"
---
# Email Delivery Failure

## Response Patterns (from samples)

Common openings:
- "Hi,"
- "Yes, click \"unsubscribe from ai hero messages\" at the bottom of the email. Sorry for being noisy!"
- "It's still in review! Taking a bit longer than expected."

Common core lines:
- "If you have any trouble accessing the course, please let us know!"
- "Hi,"
- "Everything should be back up and running now - please try to request a new login link and let me know if you still don't receive it."

Common closings:
- "If you have any trouble accessing the course, please let us know!"
- "I apologize for the inconvenience!"
- "Yes, click \"unsubscribe from ai hero messages\" at the bottom of the email. Sorry for being noisy!"

## Phrases That Work (4-gram frequency)

- "let me know if" — 12 (25.5%)
- "if you have any" — 12 (25.5%)
- "me know if you" — 10 (21.3%)
- "you have any trouble" — 7 (14.9%)
- "using the email login" — 6 (12.8%)
- "the email login link" — 6 (12.8%)
- "email login link at" — 6 (12.8%)
- "login link at the" — 6 (12.8%)
- "link at the top" — 6 (12.8%)
- "at the top of" — 6 (12.8%)

## Tone Guidance (observed)

- Openings trend toward: "Hi,"
- Closings often include: "If you have any trouble accessing the course, please let us know!"

## What NOT To Do

- Don't introduce policy details that are not present in the verified response lines above.
- Don't paraphrase or reframe the customer's question in a way that changes meaning.
- Don't add refund/discount promises unless they appear in the extracted responses for this topic.

## Validation

Draft must:
- [ ] Include at least one of the required phrases from the validation block
- [ ] Stay consistent with the observed response patterns above
- [ ] NOT introduce policy details that are not present in the verified response lines above.