Build and execute customer success strategies using playbooks, health scoring, QBRs, and expansion frameworks. Use for: onboarding optimization, customer health monitoring, proactive engagement, churn prevention, expansion planning, QBR execution, and driving product adoption and retention.
Scanned 9/2/2026
Install to Claude Code
Skills Directorynpx -y skills add majiayu000/claude-skill-registry --skill customer-success-jh9282026-manus --agent claude-codeInstalls into .claude/skills of the current project.
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---
name: "customer-success"
description: "Build and execute customer success strategies using playbooks, health scoring, QBRs, and expansion frameworks. Use for: onboarding optimization, customer health monitoring, proactive engagement, churn prevention, expansion planning, QBR execution, and driving product adoption and retention."
---
# Customer Success
Customer success in 2026 emphasizes proactive engagement, data-driven health scoring, and systematic playbook execution.
## Overview
Modern customer success combines technology, process, and human touch to drive retention, expansion, and advocacy.
## Using the Reference Files
Reference files provide detailed implementation guidance, templates, and advanced techniques for this skill.
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Adversarial multi-agent planning skill. Self-orchestrates 5 hostile category members (unspecified-low, unspecified-high, deep, ultrabrain, artistry) via team-mode for ruthless cross-critique debate, distills only the defensible insights, then MANDATORILY hands the distilled insight bundle to the `plan` agent for executable plan formalization. Use when planning needs maximum rigor and surfacing of weak assumptions, blind spots, and over-engineering. Triggers: 'hyperplan', 'hpp', '/hyperplan', ...
