Build and execute customer success strategies using playbooks, health scoring, QBRs, and expansion frameworks. Use for: onboarding optimization, customer health monitoring, proactive engagement, churn prevention, expansion planning, QBR execution, and driving product adoption and retention.
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---
name: "customer-success"
description: "Build and execute customer success strategies using playbooks, health scoring, QBRs, and expansion frameworks. Use for: onboarding optimization, customer health monitoring, proactive engagement, churn prevention, expansion planning, QBR execution, and driving product adoption and retention."
---
# Customer Success
Customer success in 2026 emphasizes proactive engagement, data-driven health scoring, and systematic playbook execution.
## Overview
Modern customer success combines technology, process, and human touch to drive retention, expansion, and advocacy.
## Using the Reference Files
Reference files provide detailed implementation guidance, templates, and advanced techniques for this skill.
