Valuation Appraisal New Client Onboarding

---
name: valuation-appraisal-new-client-onboarding
description: |
  Onboard lenders, buyers, sellers and investors smoothly into a chartered valuation surveyor's service in properties and surveying offices.
  TRIGGERS - Use when a chartered valuation surveyor needs a new client onboarding pack for lenders, buyers, sellers and investors in properties and surveying offices.
category: Valuation & Appraisal
license: MIT
version: 1.0
---
# New Client Onboarding Pack — Valuation & Appraisal

Onboard lenders, buyers, sellers and investors smoothly into a chartered valuation surveyor's service in properties and surveying offices. The deliverable is an onboarding pack: welcome information, expectations, first steps and contacts.
This skill is written for a chartered valuation surveyor working with lenders, buyers, sellers and investors in properties and surveying offices.

## When to use
- You are a chartered valuation surveyor preparing, delivering or reviewing this part of your work in properties and surveying offices.
- You need a defensible, repeatable approach that produces an onboarding pack: welcome information, expectations, first steps and contacts.
- A colleague, auditor or client asks how this was done and what evidence supports it.

## Key Concepts
| Term | Meaning |
|------|---------|
| Comparable | evidence from similar properties used to judge value |
| Red Book | the professional valuation standards of RICS |
| Yield | rental income as a percentage of a property's value |

## Workflow
1. **Step 1** - Send a welcome pack before the first appointment: what the service does, what happens first, what to bring from valuation reports
2. **Step 2** - Set expectations honestly — timescales, costs where relevant, and how progress on report turnaround will be shared
3. **Step 3** - Cover rights and responsibilities on both sides, including confidentiality limits and how to raise concerns
4. **Step 4** - Make the first contact easy: named contact, directions to properties and surveying offices, and what to do if plans change
5. **Step 5** - Check in after the first session or milestone and fix friction early, before it becomes disengagement or overvaluation losses

## Profession-Specific Components
| Component | Details for Valuation & Appraisal |
|-----------|-------------------------------|
| Core documentation | valuation reports; comparable evidence; inspection notes; terms of engagement |
| Core tools & equipment | valuation software; land registry data; measurement tools; mapping systems |
| People involved | lenders, buyers, sellers and investors; the chartered valuation surveyor; colleagues and other services in properties and surveying offices |
| Primary record | valuation reports — keep it current, dated and attributable |

## Output Format
**Context:** [Situation in properties and surveying offices] | **Objective:** [What this must achieve] | **Audience:** [lenders, buyers, sellers and investors and other stakeholders]

The finished output is an onboarding pack: welcome information, expectations, first steps and contacts, structured as:
1. Summary of position and evidence
2. Detail, following the workflow above
3. Decisions, actions, owners and dates
4. Review point and escalation route

### Action Plan
1. **Immediate:** Confirm scope, consent and the evidence available in valuation reports.
2. **Short-term:** Complete the workflow steps and record outcomes against report turnaround.
3. **Medium-term:** Review results, close actions, and update local procedures in properties and surveying offices.

## Success Metrics
| Metric | Target | Method |
|--------|--------|--------|
| report turnaround | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |
| valuation audit results | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |
| client satisfaction | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |
| red book compliance | Agree a local target and track the trend | Measured from valuation reports and reviewed on a set cycle |

## Guardrails & Quality Checks
- Never let this happen: overvaluation losses.
- Never let this happen: missed defects affecting value.
- Never let this happen: conflicts undeclared.
- Work only within the competence and authority of a chartered valuation surveyor; escalate or refer anything beyond it.
- Record facts and observations, not speculation, and keep records confidential to properties and surveying offices's rules.
- Verify names, dates, figures and measurements twice before anything is issued or signed off.
- Use only real, verified information from the case in hand — never invent results, credentials or evidence.

## Example (illustrative)
A chartered valuation surveyor in properties and surveying offices applies this workflow for lenders, buyers, sellers and investors: they open
valuation reports, work through the five steps using valuation software, and close by recording
the outcome against report turnaround and agreeing the next review date. (Illustrative example only —
replace with the real details of the case in hand.)