Personal Injury Law Referral Coordination

---
name: personal-injury-law-referral-coordination
description: |
  Refer clients injured in accidents or through negligence onward and coordinate with other professionals and services.
  TRIGGERS - Use when a personal injury solicitor needs a referral & coordination for clients injured in accidents or through negligence in a law firm.
category: Personal Injury Law
license: MIT
version: 1.0
---
# Referral & Coordination — Personal Injury Law

Refer clients injured in accidents or through negligence onward and coordinate with other professionals and services. The deliverable is a referral pack and a coordination log with responses tracked.
This skill is written for a personal injury solicitor working with clients injured in accidents or through negligence in a law firm.

## When to use
- You are a personal injury solicitor preparing, delivering or reviewing this part of your work in a law firm.
- You need a defensible, repeatable approach that produces a referral pack and a coordination log with responses tracked.
- A colleague, auditor or client asks how this was done and what evidence supports it.

## Key Concepts
| Term | Meaning |
|------|---------|
| Limitation | the legal deadline for starting a claim |
| Schedule of loss | a document listing the financial losses claimed |
| Liability | legal responsibility for the injury |

## Workflow
1. **Step 1** - Confirm the referral is appropriate: what clients injured in accidents or through negligence need that sits outside the personal injury solicitor scope in a law firm
2. **Step 2** - Prepare the referral from claim files — relevant history, current status, the specific question being asked
3. **Step 3** - With consent, send the referral and log who received it and when; chase non-responses on a set schedule
4. **Step 4** - Share incoming findings back into the main record so the plan and claim settlement values stay joined up
5. **Step 5** - Close the loop with clients injured in accidents or through negligence: explain what happens next, who owns it, and what to do if things worsen — mindful of limitation deadlines missed

## Profession-Specific Components
| Component | Details for Personal Injury Law |
|-----------|-------------------------------|
| Core documentation | claim files; medical evidence; loss schedules; settlement records |
| Core tools & equipment | case management systems; medical reporting portals; costs software; rehabilitation networks |
| People involved | clients injured in accidents or through negligence; the personal injury solicitor; colleagues and other services in a law firm |
| Primary record | claim files — keep it current, dated and attributable |

## Output Format
**Context:** [Situation in a law firm] | **Objective:** [What this must achieve] | **Audience:** [clients injured in accidents or through negligence and other stakeholders]

The finished output is a referral pack and a coordination log with responses tracked, structured as:
1. Summary of position and evidence
2. Detail, following the workflow above
3. Decisions, actions, owners and dates
4. Review point and escalation route

### Action Plan
1. **Immediate:** Confirm scope, consent and the evidence available in claim files.
2. **Short-term:** Complete the workflow steps and record outcomes against claim settlement values.
3. **Medium-term:** Review results, close actions, and update local procedures in a law firm.

## Success Metrics
| Metric | Target | Method |
|--------|--------|--------|
| claim settlement values | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |
| case duration | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |
| rehabilitation access speed | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |
| client satisfaction | Agree a local target and track the trend | Measured from claim files and reviewed on a set cycle |

## Guardrails & Quality Checks
- Never let this happen: limitation deadlines missed.
- Never let this happen: evidence lost.
- Never let this happen: under-settlement of claims.
- Work only within the competence and authority of a personal injury solicitor; escalate or refer anything beyond it.
- Record facts and observations, not speculation, and keep records confidential to a law firm's rules.
- Verify names, dates, figures and measurements twice before anything is issued or signed off.
- Use only real, verified information from the case in hand — never invent results, credentials or evidence.

## Example (illustrative)
A personal injury solicitor in a law firm applies this workflow for clients injured in accidents or through negligence: they open
claim files, work through the five steps using case management systems, and close by recording
the outcome against claim settlement values and agreeing the next review date. (Illustrative example only —
replace with the real details of the case in hand.)