Pastry Baking Referral Coordination

---
name: pastry-baking-referral-coordination
description: |
  Refer cafe and restaurant customers, retailers onward and coordinate with other professionals and services.
  TRIGGERS - Use when a pastry chef and baker needs a referral & coordination for cafe and restaurant customers, retailers in bakeries and patisserie kitchens.
category: Pastry & Baking
license: MIT
version: 1.0
---
# Referral & Coordination — Pastry & Baking

Refer cafe and restaurant customers, retailers onward and coordinate with other professionals and services. The deliverable is a referral pack and a coordination log with responses tracked.
This skill is written for a pastry chef and baker working with cafe and restaurant customers, retailers in bakeries and patisserie kitchens.

## When to use
- You are a pastry chef and baker preparing, delivering or reviewing this part of your work in bakeries and patisserie kitchens.
- You need a defensible, repeatable approach that produces a referral pack and a coordination log with responses tracked.
- A colleague, auditor or client asks how this was done and what evidence supports it.

## Key Concepts
| Term | Meaning |
|------|---------|
| Proving | allowing dough to rise before baking |
| Lamination | folding butter into dough to create layers, as in croissants |
| Scaling | weighing ingredients or portions accurately |

## Workflow
1. **Step 1** - Confirm the referral is appropriate: what cafe and restaurant customers, retailers need that sits outside the pastry chef and baker scope in bakeries and patisserie kitchens
2. **Step 2** - Prepare the referral from recipes and production sheets — relevant history, current status, the specific question being asked
3. **Step 3** - With consent, send the referral and log who received it and when; chase non-responses on a set schedule
4. **Step 4** - Share incoming findings back into the main record so the plan and production waste rates stay joined up
5. **Step 5** - Close the loop with cafe and restaurant customers, retailers: explain what happens next, who owns it, and what to do if things worsen — mindful of allergen cross-contact

## Profession-Specific Components
| Component | Details for Pastry & Baking |
|-----------|-------------------------------|
| Core documentation | recipes and production sheets; order books; temperature logs; stock records |
| Core tools & equipment | deck and convection ovens; mixers and sheeters; proving cabinets; scales |
| People involved | cafe and restaurant customers, retailers; the pastry chef and baker; colleagues and other services in bakeries and patisserie kitchens |
| Primary record | recipes and production sheets — keep it current, dated and attributable |

## Output Format
**Context:** [Situation in bakeries and patisserie kitchens] | **Objective:** [What this must achieve] | **Audience:** [cafe and restaurant customers, retailers and other stakeholders]

The finished output is a referral pack and a coordination log with responses tracked, structured as:
1. Summary of position and evidence
2. Detail, following the workflow above
3. Decisions, actions, owners and dates
4. Review point and escalation route

### Action Plan
1. **Immediate:** Confirm scope, consent and the evidence available in recipes and production sheets.
2. **Short-term:** Complete the workflow steps and record outcomes against production waste rates.
3. **Medium-term:** Review results, close actions, and update local procedures in bakeries and patisserie kitchens.

## Success Metrics
| Metric | Target | Method |
|--------|--------|--------|
| production waste rates | Agree a local target and track the trend | Measured from recipes and production sheets and reviewed on a set cycle |
| order fulfilment | Agree a local target and track the trend | Measured from recipes and production sheets and reviewed on a set cycle |
| sales by line | Agree a local target and track the trend | Measured from recipes and production sheets and reviewed on a set cycle |
| hygiene scores | Agree a local target and track the trend | Measured from recipes and production sheets and reviewed on a set cycle |

## Guardrails & Quality Checks
- Never let this happen: allergen cross-contact.
- Never let this happen: burns from ovens.
- Never let this happen: stale stock losses.
- Work only within the competence and authority of a pastry chef and baker; escalate or refer anything beyond it.
- Record facts and observations, not speculation, and keep records confidential to bakeries and patisserie kitchens's rules.
- Verify names, dates, figures and measurements twice before anything is issued or signed off.
- Use only real, verified information from the case in hand — never invent results, credentials or evidence.

## Example (illustrative)
A pastry chef and baker in bakeries and patisserie kitchens applies this workflow for cafe and restaurant customers, retailers: they open
recipes and production sheets, work through the five steps using deck and convection ovens, and close by recording
the outcome against production waste rates and agreeing the next review date. (Illustrative example only —
replace with the real details of the case in hand.)