Source Afa17b358a384c57459e2c1d

---
name: search-contacts
description: >
  Searches for and retrieves contact (people) records from the Carta CRM.
  Use this skill when the user says things like "find a contact", "search contacts",
  "look up a person", "show me contact details for [name]", "full details on [name]", "tell me about [name]", "get contact by ID",
  "list contacts", "find people at [company]", "search people", or "/search-contacts".
  Returns contact details including ID, name, email, title, company, and tags.
  The contact ID returned can be used with the update-contact skill.
allowed-tools:
  - mcp__carta__crm_view_tool
  - mcp__carta__crm_call_tool
  - mcp__claude_ai_Carta__crm_view_tool
  - mcp__claude_ai_Carta__crm_call_tool
  - mcp__2827383e-1775-4df3-b6ff-04d5392f6d18__crm_view_tool
  - mcp__2827383e-1775-4df3-b6ff-04d5392f6d18__crm_call_tool
version: 1.0.0
model: haiku
---

<!-- carta:plugin-version -->
<carta-plugin>carta-crm:1.15.0</carta-plugin>

## Overview

Look up contacts in the Carta CRM. A request about **one named person** renders that
person's card; a request for a **set** renders a table. Route on that distinction first —
it decides every call below.

## Step 1 — Determine intent: one person, or a set?

- **Detail** — the user named one person and wants the record: "full details on Jane Doe",
  "tell me about Ihar", "more on this contact", "who is Jane Doe". → Step 2.
- **List** — the user wants a set, or filtered or plural results: "people at Acme",
  "contacts in my pipeline", "list contacts". → Step 3.
- **By ID** — the user gave a contact ID → Step 2, skipping the resolve.

A named single person is a **detail** request even when the user says "search" or "find".
If it's genuinely unclear, treat it as a list and ask what they want to narrow to.

## Step 2 — Detail: resolve the name, then render the card

**Resolve through `crm_call_tool`, never `crm_view_tool`.** This step is for you, not the
user: a view call collapses every array in the response to a count, so the rows — and the
`id` you need — never reach you, and the user gets a list they did not ask for.

```
crm_call_tool({
  "name": "crm:search_contacts",
  "arguments": { query: "<person's name>", limit: 10 }
})
```

Then branch on how many candidates came back:

- **Exactly one match** → render its card and stop:
  ```
  crm_view_tool({ "name": "crm:fetch_contact_by_id", "arguments": { id: "<id>" } })
  ```
- **Several matches** → do NOT guess. Render the candidates as a view and ask which one:
  ```
  crm_view_tool({
    "name": "crm:search_contacts",
    "arguments": { query: "<person's name>", limit: 10 }
  })
  ```
  Then ask: "Several contacts match — which one did you mean?" When they pick, call
  `fetch_contact_by_id` for it. Namesakes are common in a CRM, so opening the top hit
  unasked shows the wrong person with full confidence.
- **No match** → say so; do not render an empty view.

When the user gives an ID outright, there is nothing to resolve — one call, one card.

Render at most one card per request. If the user named several people, ask which to open
rather than stacking views.

## Step 3 — List: search and render the table

```
crm_view_tool({
  "name": "crm:search_contacts",
  "arguments": {
    query: "<search term>",
    limit: 20
  }
})
```

If the user mentions a specific list or folder by name, resolve the name to a list ID
first, then pass `list_id` to narrow the search. This lookup has no view of its own, so
it goes through `crm_call_tool`:

```
crm_call_tool({ "name": "crm:get_contact_lists", "arguments": {} })
```

Increase `limit` if the user asks to see more results. Use `offset` to paginate.

### If the view is unavailable

CRM views are enabled per organisation, and single-record views behind a second flag on
top of that. So any `crm_view_tool` call above may answer with:

> CRM tool 'search_contacts' has no view — call it with crm_call_tool instead.

That is a normal response, not a failure — this organisation does not have that view
enabled. Retry that one call verbatim through `crm_call_tool` and present the result as
text per Step 4. Do **not** retry `crm_view_tool`, and do not report the message to the
user.

A detail request whose card has no view still resolves the same way: keep the
`crm_call_tool` resolve from Step 2 and present the chosen record as text.

## Step 4 — Present results

**When a card rendered**, the user sees the whole record. Do not restate its fields.
Answer what they asked, or acknowledge in one line.

**When a table rendered**, the user already sees every row. Do NOT re-list, re-format, or
summarise them as text — that duplicates the table. Answer the question they actually
asked, or acknowledge in one line (e.g. "Found 23 contacts — the ID is in the first
column, for `/update-contact`.").

**When you fell back to `crm_call_tool`**, display all non-empty fields in a readable
summary — name, title, company, email, phone, and tags — and show the ID prominently,
since the user needs it to run `/update-contact`.

`fetch_contact_by_id` also returns related deals and notes. The view renders those, but
call them out in text if the user is asking for context on a specific person.

If no contacts are found:
> "No contacts found matching your search. Try a different name, email, or keyword."