Program Ops

---
name: program-ops
description: Use when standardizing event workflows, tooling, and routing across portfolios.
---

# Event Program Operations Skill

## When to Use
- Scaling events across regions/vendors.
- Auditing operational process gaps.
- Onboarding new ops managers or agencies.

## Framework
1. **Workflow Map** – intake → approval → production → promotion → execution → follow-up.
2. **Tool Stack** – registration, streaming, badge printing, analytics, project management.
3. **Data Flow** – how registration, attendance, engagement sync to CRM/MAP.
4. **Governance** – templates, RACI, change control, compliance requirements.
5. **Vendor Management** – criteria, scorecards, contract checkpoints.

## Templates
- SOP library (registration setup, badge printing, shipping, onsite checklists).
- Timeline templates by event type.
- SLA tracker for response times and escalation.

## Tips
- Automate reminders and approvals with project tools.
- Keep runbooks for each event archetype.
- Align with Security/Legal for data/privacy compliance.

---