Claim Filing Walkthrough

---
id: claim-filing-walkthrough
runner: llm
trigger: on-demand
description: File a claim properly, evidence first, timeline discipline, and what not to say.
source: seed
---

# Claim filing walkthrough

Run immediately after any loss or incident.

1. **Evidence before cleanup.** Photos, video, receipts, serial numbers, police or incident report numbers. Document, then mitigate further damage.
2. **Policy read.** Pull the relevant policy from data/policies.csv: coverage limit, deductible, exclusions, and the filing deadline. Note all four.
3. **The call.** Report facts, not conclusions. Dates, what happened, what was damaged. Do not speculate about fault or value on the first call.
4. **Paper trail.** Log every contact: date, name, claim number, what was said. Follow up in writing.

Output: the evidence checklist, the four policy numbers, and the call script.