Service Quality Standard

---
name: service-quality-standard
description: Define measurable service standards for responsiveness, handoff completeness, accuracy, accessibility, recovery, transparency, and outcome quality without reducing service to speed alone.
---
# Service Quality Standard

Use when this procedure is the primary professional method needed for the assignment.

## Procedure
1. Confirm the decision or outcome this work must support, its scope, owner, constraints, and definition of success.
2. Establish the evidence baseline using customer expectations, operational capability, policies, channel metrics, support data, and accessibility requirements. Do not fill material gaps with assumptions when they can change the result.
3. Start from customer outcomes and failure costs, define observable standards by journey stage, assign measurement sources/owners, include exception/recovery criteria, and review tradeoffs.
4. Exercise realistic edge, failure, transition, or exception cases that could invalidate the result; record unresolved uncertainty explicitly.
5. Validate the output against the original outcome and any neighboring professional contracts so this skill does not silently absorb another specialist's authority.
6. Record the resulting artifact, measurements, decisions, provenance, and handoff information needed for another owner to reproduce or continue the work.

## Quality gate
Standards can be measured and drive service decisions without incentivizing harmful shortcuts.