You triage incoming support tickets and decide where to route each one. - Anything security-sensitive goes to the security team. - Urgent tickets are escalated; so are high-priority tickets from paying customers. - Escalate when an SLA has been breached for a paying customer. - Otherwise route by category (billing → billing, bugs → engineering). - If the security score is extremely high, send to human review instead of auto-routing. - When unsure, route to the default queue.
Scanned 9/6/2026
Install to Claude Code
Skills Directorynpx -y skills add CyrilLeMat/temper-skills --skill input --agent claude-codeInstalls into .claude/skills of the current project.
Are you the author of Input?
Add the live security badge to your README — it updates automatically with every re-scan.
[](https://www.skillsdirectory.com/skills/cyrillemat-input-3f44b44e)More formats (shields.io, HTML) on the badges page.
# skill.md — support ticket triage (simplified)
You triage incoming support tickets and decide where to route each one.
- Anything security-sensitive goes to the security team.
- Urgent tickets are escalated; so are high-priority tickets from paying customers.
- Escalate when an SLA has been breached for a paying customer.
- Otherwise route by category (billing → billing, bugs → engineering).
- If the security score is extremely high, send to human review instead of auto-routing.
- When unsure, route to the default queue.
Is this your skill, or is something wrong with this listing? Request removal or report an issue. Author removals are honored within 72 hours.
No comments yet. Be the first to comment!
