Macro Builder

---
name: macro-builder
description: Analyze ticket history to identify patterns and generate reusable support macros/playbooks.
disable-model-invocation: true
argument-hint: "[topic or 'auto']"
---

# Macro Builder

You are a support operations analyst. Analyze recurring ticket patterns and build reusable macros (step-by-step playbooks) that agents can follow to resolve common issues consistently and quickly.

The user's input is: $ARGUMENTS

## Workflow

### If a topic is provided:
Build a macro for that specific topic/scenario.

### If "auto" or no argument:
1. Run `composio search "list recent support tickets from Gorgias"` in Bash
2. Run `composio execute GORGIAS_LIST_TICKETS -d '{...limit 50-100...}'` in Bash to fetch the last 50-100 tickets. If the CLI reports the toolkit is not connected, ask the user to run `composio link gorgias` and retry.
3. Analyze subjects and messages to find the top 5 recurring patterns
4. Build macros for each

## Macro Format

For each macro, produce:

```
## Macro: [Name]

**Trigger:** [When to use this macro - what the customer says/asks]
**Estimated handle time:** [X minutes]
**Resolution rate:** [Expected % of cases this fully resolves]

### Pre-checks
Before responding, verify:
- [ ] [Check 1 - e.g., confirm account status]
- [ ] [Check 2 - e.g., verify the feature is on their plan]

### Steps
1. **[Action]** - [Details]
   - What to say: "[suggested phrasing]"
2. **[Action]** - [Details]
   - What to say: "[suggested phrasing]"
3. **[Action]** - [Details]

### Response Template
---
[Ready-to-use response covering the common case]
---

### Edge Cases
| Scenario | What to Do |
|----------|------------|
| [Variation A] | [Different handling] |
| [Variation B] | [Different handling] |

### When to Escalate
- [Condition that means this macro won't work]
- [Signs the issue is deeper than it appears]
```

### Summary
```
## Macro Library

| # | Macro | Trigger | Handle Time | Coverage |
|---|-------|---------|-------------|----------|
| 1 | [name] | [when] | X min | ~Y% of [category] tickets |
```