Managing Plivo

---
name: managing-plivo
description: |
  Use when working with Plivo — plivo cloud communications platform management
  for voice calls, SMS messaging, phone number management, and usage analytics.
  Use when analyzing message delivery rates, monitoring call quality, reviewing
  Plivo account usage and billing, or managing phone number inventory.
connection_type: plivo
preload: false
---

# Plivo Management Skill

Manage and analyze Plivo voice, messaging, and phone number resources.

## API Conventions

### Authentication
All API calls use HTTP Basic Auth with Auth ID and Auth Token, injected automatically.

### Base URL
`https://api.plivo.com/v1/Account/$PLIVO_AUTH_ID`

### Core Helper Function

```bash
#!/bin/bash

plivo_api() {
    local method="$1"
    local endpoint="$2"
    local data="${3:-}"

    if [ -n "$data" ]; then
        curl -s -X "$method" \
            -u "$PLIVO_AUTH_ID:$PLIVO_AUTH_TOKEN" \
            -H "Content-Type: application/json" \
            "https://api.plivo.com/v1/Account/${PLIVO_AUTH_ID}${endpoint}/" \
            -d "$data"
    else
        curl -s -X "$method" \
            -u "$PLIVO_AUTH_ID:$PLIVO_AUTH_TOKEN" \
            "https://api.plivo.com/v1/Account/${PLIVO_AUTH_ID}${endpoint}/"
    fi
}
```

## Output Rules
- Target ≤50 lines per script output
- Use `jq` to extract only needed fields
- Never dump full API responses

## Phase 1: Discovery

```bash
#!/bin/bash
echo "=== Account Details ==="
plivo_api GET "" | jq '{auth_id: .auth_id, name: .name, cash_credits: .cash_credits, state: .state}'

echo ""
echo "=== Phone Numbers ==="
plivo_api GET "/Number?limit=50" \
    | jq -r '.objects[] | "\(.number)\t\(.region)\t\(.type)\t\(.sms_enabled)\t\(.voice_enabled)"' \
    | column -t | head -20

echo ""
echo "=== Applications ==="
plivo_api GET "/Application?limit=20" \
    | jq -r '.objects[] | "\(.app_id[0:12])\t\(.app_name)\t\(.default_endpoint_app)"' \
    | column -t | head -15
```

## Phase 2: Analysis

### Messaging Health

```bash
#!/bin/bash
echo "=== Recent Messages ==="
plivo_api GET "/Message?limit=50&offset=0" \
    | jq -r '.objects[] | "\(.message_time[0:16])\t\(.message_direction)\t\(.message_state)\t\(.to_number)"' \
    | head -20

echo ""
echo "=== Message Status Breakdown ==="
plivo_api GET "/Message?limit=200" \
    | jq -r '.objects[] | .message_state' | sort | uniq -c | sort -rn

echo ""
echo "=== Failed Messages ==="
plivo_api GET "/Message?limit=100" \
    | jq -r '.objects[] | select(.message_state == "failed") | "\(.message_time[0:16])\t\(.error_code)\t\(.to_number)"' \
    | head -10
```

### Call & Usage Analytics

```bash
#!/bin/bash
echo "=== Recent Calls ==="
plivo_api GET "/Call?limit=50" \
    | jq -r '.objects[] | "\(.initiation_time[0:16])\t\(.call_direction)\t\(.call_duration)s\t\(.end_time[0:16])"' \
    | head -20

echo ""
echo "=== Pricing / Usage ==="
plivo_api GET "/Pricing" | jq '{country: .country, phone_code: .phone_code}' | head -10
```

## Output Format

```
=== Account: <name> ===
Balance: $<cash_credits>  State: <active|suspended>

--- Phone Numbers: <count> ---
<number>  <region>  SMS:<y/n>  Voice:<y/n>

--- Messaging Health ---
Delivered: <n>  Failed: <n>  Queued: <n>

--- Call Summary ---
Total: <n>  Avg Duration: <n>s
```

## Anti-Hallucination Rules

1. **NEVER assume resource names** — always discover via CLI/API in Phase 1 before referencing in Phase 2.
2. **NEVER fabricate metric names or dimensions** — verify against the service documentation or `--help` output.
3. **NEVER mix CLI commands between service versions** — confirm which version/API you are targeting.
4. **ALWAYS use the discovery → verify → analyze chain** — every resource referenced must have been discovered first.
5. **ALWAYS handle empty results gracefully** — an empty response is valid data, not an error to retry.

## Counter-Rationalizations

| Shortcut | Counter | Why |
|----------|---------|-----|
| "I'll skip discovery and check known resources" | Always run Phase 1 discovery first | Resource names change, new resources appear — assumed names cause errors |
| "The user only asked for a quick check" | Follow the full discovery → analysis flow | Quick checks miss critical issues; structured analysis catches silent failures |
| "Default configuration is probably fine" | Audit configuration explicitly | Defaults often leave logging, security, and optimization features disabled |
| "Metrics aren't needed for this" | Always check relevant metrics when available | API/CLI responses show current state; metrics reveal trends and intermittent issues |
| "I don't have access to that" | Try the command and report the actual error | Assumed permission failures prevent useful investigation; actual errors are informative |

## Common Pitfalls
- **Trailing slash**: Plivo API requires trailing `/` on all endpoints
- **Pagination**: Use `limit` and `offset` params; check `meta.total_count` for total
- **Rate limits**: 20 requests/second for most endpoints
- **Number format**: Use E.164 format with country code (e.g., 14155551234)