Ticket Excellence Diagnostic Question Trees

---
name: ticket-excellence-diagnostic-question-trees
description: "Branching diagnostics per issue class reaching root cause in minimum round-trips."
---
# Diagnose with question trees, not guesswork

> Branching diagnostics per issue class reaching root cause in minimum round-trips.

**Track:** 💬 Customer Support · **Domain:** Ticket Excellence · **Level:** intermediate · **~30 min**

**Who this is for:** Support Engineers, CX Leads, Helpdesk Teams, Technical Account Managers

## When to Use This Skill

Branching diagnostics per issue class reaching root cause in minimum round-trips.
Use it whenever a matching task appears in conversation — the agent loads these instructions on demand.

## Steps

1. For top-10 issue types, write decision trees with observable checkpoints
2. Ask for evidence (screenshot, console, request ID) with each branch, never upfront interrogations
3. One question per reply; batched questions get partially answered
4. Record which branch resolved; prune dead branches monthly
5. Escalation handoff includes tree position so customers never repeat themselves
6. Convert recurring terminal branches into proactive product fixes

## Common Pitfalls

- Shotgun checklists of ten things to try in order
- Trees living in veterans' heads only

## Commands

**Install with skills CLI**
```bash
npx skills add aniruddhaadak80/skills --skill ticket-excellence-diagnostic-question-trees
```

**Install globally**
```bash
npx skills add aniruddhaadak80/skills --skill ticket-excellence-diagnostic-question-trees -g
```

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Part of [aniruddhaadak80/skills](https://github.com/aniruddhaadak80/skills) · Browse all at https://skills.sh/aniruddhaadak80/skills