Playbook Insurance Claims Excellence

---
name: playbook-insurance-claims-excellence
description: "Fast fair resolutions with fraud screening that stays ethical."
---
# Playbook: Level up claims operations

> Fast fair resolutions with fraud screening that stays ethical.

**Track:** 🗺️ Insurance Operations · **Domain:** Journey Playbooks · **Level:** journey · **~75 min**

**Who this is for:** Claims Adjusters, Underwriters, Insurance Ops, Brokers

## When to Use This Skill

Fast fair resolutions with fraud screening that stays ethical.
Use it whenever a matching task appears in conversation — the agent loads these instructions on demand.

## Journey Steps

1. Step 1 — Drive claims from FNOL to fair resolution fast: start with "Capture FNOL completely: who/what/when/where plus policy number verification"
2. Step 2 — Screen claims for fraud indicators fairly: start with "Apply written indicator lists consistently; score, don't vibe"
3. How it fits together: Indicators route work; they never justify delay by themselves.

### Referenced Skills

- `claims-handling-fnol-to-resolution`
- `claims-handling-fraud-indicator-triage`

## Commands

**Install all referenced skills**
```bash
npx skills add aniruddhaadak80/skills --skill claims-handling-fnol-to-resolution && npx skills add aniruddhaadak80/skills --skill claims-handling-fraud-indicator-triage
```

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Part of [aniruddhaadak80/skills](https://github.com/aniruddhaadak80/skills) · Browse all at https://skills.sh/aniruddhaadak80/skills