Discovery Customer Interviews

---
name: discovery-customer-interviews
description: "Past-behavior questions, silence discipline, and synthesis habits that surface real problems."
---
# Interview customers without leading them

> Past-behavior questions, silence discipline, and synthesis habits that surface real problems.

**Track:** 📋 Product Management · **Domain:** Discovery & Research · **Level:** foundation · **~30 min**

**Who this is for:** Product Managers, Product Owners, Founders, Product Analysts

## When to Use This Skill

Past-behavior questions, silence discipline, and synthesis habits that surface real problems.
Use it whenever a matching task appears in conversation — the agent loads these instructions on demand.

## Steps

1. Recruit for recent relevant experience ('last time you…'), not demographics
2. Ask about past behavior and specific episodes; avoid hypotheticals
3. Follow the 'why' chain five deep past stated solutions
4. Embrace silence after answers; people fill it with truth
5. Take verbatim quotes; paraphrase kills signal
6. Synthesize within 24h: patterns, surprises, verbatims, next questions

## Common Pitfalls

- Pitching your idea mid-interview for validation
- Ten interviews all confirming the loudest customer

## Commands

**Install with skills CLI**
```bash
npx skills add aniruddhaadak80/skills --skill discovery-customer-interviews
```

**Install globally**
```bash
npx skills add aniruddhaadak80/skills --skill discovery-customer-interviews -g
```

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Part of [aniruddhaadak80/skills](https://github.com/aniruddhaadak80/skills) · Browse all at https://skills.sh/aniruddhaadak80/skills