Write The Weekly Support Digest

---
name: write-the-weekly-support-digest
description: "Use to summarise a week of support: what came up, how often, and what it would take to make it stop."
license: Apache-2.0
compatibility: ">=1.0"
metadata:
  display_name: Write the weekly support digest
  author: Alfera
  triggers:
    - weekly support summary
    - what did customers complain about
    - support digest
allowed-tools:
  - zendesk
  - slack
---

# Write the weekly support digest

## What to do

1. Read the week. Group into themes by what the customer was trying to do.
2. For each theme: the count, one verbatim customer sentence, and what would make it stop.
3. Order by count times how annoyed people were, not by count alone.

## Rules

- Quote customers verbatim. A paraphrase loses the thing that makes someone act.
- Five themes maximum. Anything longer is a spreadsheet, not a digest.
- A quiet week gets three lines.