Zammad Open Source Helpdesk Ticketing System

Name: Zammad Open Source Helpdesk Ticketing System
Author: agentskillexchange

ASecurity

Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.

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Added June 8, 2026

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A100/100

Scanned June 8, 2026

npx -y skills add agentskillexchange/skills --skill zammad-open-source-helpdesk-ticketing-system --agent claude-code

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SKILL.md

---
name: "Zammad Open Source Web-Based Helpdesk and Ticketing System"
slug: "zammad-open-source-helpdesk-ticketing-system"
description: "Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation."
github_stars: 5513
verification: "security_reviewed"
source: "https://github.com/zammad/zammad"
author: "Zammad"
category: "Integrations & Connectors"
framework: "Multi-Framework"
tool_ecosystem:
  github_repo: "zammad/zammad"
  github_stars: 5513
---

# Zammad Open Source Web-Based Helpdesk and Ticketing System

Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.

## Installation

Requirements and caveats from upstream:
- [![docker-release workflow](https://github.com/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)
- Docker container images: [![Docker images for Zammad](https://img.shields.io/badge/version-stable-blue.svg)](https://hub.docker.com/r/zammad/zammad-docker-compose)
- [![Dockerhub Pulls](https://badgen.net/docker/pulls/zammad/zammad-docker-compose?icon=docker&label=pulls)](https://hub.docker.com/r/zammad/zammad-docker-compose/)

Basic usage or getting-started notes:
- [Installing & Getting Started](https://docs.zammad.org)

- Source: https://github.com/zammad/zammad
- Extracted from upstream docs: https://raw.githubusercontent.com/zammad/zammad/HEAD/README.md

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/zammad-open-source-helpdesk-ticketing-system/)