Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.
Scanned 6/8/2026
Install via CLI
Skills Directoryopenskills install agentskillexchange/skills---
name: "Zammad Open Source Web-Based Helpdesk and Ticketing System"
slug: "zammad-open-source-helpdesk-ticketing-system"
description: "Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation."
github_stars: 5513
verification: "security_reviewed"
source: "https://github.com/zammad/zammad"
author: "Zammad"
category: "Integrations & Connectors"
framework: "Multi-Framework"
tool_ecosystem:
github_repo: "zammad/zammad"
github_stars: 5513
---
# Zammad Open Source Web-Based Helpdesk and Ticketing System
Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.
## Installation
Requirements and caveats from upstream:
- [](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)
- Docker container images: [](https://hub.docker.com/r/zammad/zammad-docker-compose)
- [](https://hub.docker.com/r/zammad/zammad-docker-compose/)
Basic usage or getting-started notes:
- [Installing & Getting Started](https://docs.zammad.org)
- Source: https://github.com/zammad/zammad
- Extracted from upstream docs: https://raw.githubusercontent.com/zammad/zammad/HEAD/README.md
## Source
- [Agent Skill Exchange](https://agentskillexchange.com/skills/zammad-open-source-helpdesk-ticketing-system/)
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