Triage Support Tickets And Draft Customer Replies With Claude Code Support Skills

---
name: "Triage support tickets and draft customer replies with Claude Code support skills"
slug: "triage-support-tickets-and-draft-customer-replies-with-claude-code-support-skills"
description: "Use Claude Code support skills to prioritize tickets, gather customer context, and draft reviewed replies without turning agents loose on customers."
github_stars: 87
verification: "security_reviewed"
source: "https://github.com/nbashaw/claude-cs"
author: "nbashaw"
publisher_type: "open_source"
category: "Templates & Workflows"
framework: "Claude Code"
tool_ecosystem:
  github_repo: "nbashaw/claude-cs"
  github_stars: 87
---

# Triage support tickets and draft customer replies with Claude Code support skills

Use Claude Code support skills to prioritize tickets, gather customer context, and draft reviewed replies without turning agents loose on customers.

## Prerequisites

Claude Code, repository support-skill files, support-ticket/customer context exports or configured integrations

## Installation

Use the upstream install or setup path that matches your environment:
- git clone https://github.com/nbashaw/claude-cs

Requirements and caveats from upstream:
- The skill recommends actions but always requires your approval. It's an assistant, not autopilot.
- Requires explicit approval before sending anything
- A: Yes - it always requires your approval before sending messages or making changes.

Basic usage or getting-started notes:
- ### Option 1: Install from marketplace (Recommended)
- Add the marketplace:
- bash

- Source: https://github.com/nbashaw/claude-cs
- Extracted from upstream docs: https://raw.githubusercontent.com/nbashaw/claude-cs/HEAD/README.md

## Documentation

- https://github.com/nbashaw/claude-cs

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/triage-support-tickets-and-draft-customer-replies-with-claude-code-support-skills/)