Chatwoot Open Source Customer Engagement Omnichannel Support

---
name: "Chatwoot Open Source Customer Engagement and Omnichannel Support Platform"
slug: "chatwoot-open-source-customer-engagement-omnichannel-support"
description: "Chatwoot is a self-hosted, open-source customer engagement platform that provides live chat, email, social media, and messaging channel support in a unified agent dashboard. It serves as an alternative to Intercom, Zendesk, and Freshdesk with full API access for automation."
github_stars: 28471
verification: "security_reviewed"
source: "https://github.com/chatwoot/chatwoot"
author: "Chatwoot"
category: "Integrations & Connectors"
framework: "Multi-Framework"
tool_ecosystem:
  github_repo: "chatwoot/chatwoot"
  github_stars: 28471
---

# Chatwoot Open Source Customer Engagement and Omnichannel Support Platform

Chatwoot is a self-hosted, open-source customer engagement platform that provides live chat, email, social media, and messaging channel support in a unified agent dashboard. It serves as an alternative to Intercom, Zendesk, and Freshdesk with full API access for automation.

## Installation

Requirements and caveats from upstream:
- <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
- <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/cloud/build/chatwoot/chatwoot" alt="Docker Build Badge"></a>

- Source: https://github.com/chatwoot/chatwoot
- Extracted from upstream docs: https://raw.githubusercontent.com/chatwoot/chatwoot/HEAD/README.md

## Source

- [Agent Skill Exchange](https://agentskillexchange.com/skills/chatwoot-open-source-customer-engagement-omnichannel-support/)