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---
name: call-summary
description: Summarize a customer call transcript into the standard format so cross-customer synthesis works. Use whenever logging a customer call.
---
# Customer Call Summary
Always produce this exact structure so summaries are consistent across all accounts:
## <Account> - <Date>
- **Attendees:** (theirs / ours)
- **Segment & stage:**
- **Context:** 1-2 lines on why we met
- **What they want / pain points:**
- **Feature requests:** (link to feature-index slug if one exists)
- **Commitments:** who owes what, by when (ours and theirs)
- **Risks / sentiment:**
- **Follow-ups:** action - owner - due date
- **Insight candidates:** anything worth adding to `customers/hypotheses.md`
Keep it tight. The summary should let me skip the transcript 90% of the time.
