Business & Operations

Write support playbook -- response templates, issue-type runbooks, tone guide, and common resolution paths. Use when asked to "write support templates", "build a support playbook", "train our support agents", or "standardize our support responses".

Design customer support onboarding flow -- first-contact experience, proactive support touchpoints, and setup success checklist. Use when asked to "design our onboarding support", "how do we support new customers during onboarding", or "reduce early churn from setup failures".

Design support metrics dashboard -- CSAT, FRT, TTR, ticket deflection rate, volume trends, and agent efficiency. Use when asked to "what metrics should support track", "build our support dashboard", "measure support quality", or "audit our support performance".

Build or audit knowledge base -- article structure, coverage gaps, deflection rate, and maintenance process. Use when asked to "build a knowledge base", "what docs are missing", "improve our self-serve rate", or "audit our help center".

Design escalation path -- Tier 1 to Tier 2 to Engineering handoff, decision criteria, and communication templates. Use when asked to "design our escalation process", "when should support escalate to engineering", "build an escalation runbook", or "reduce escalation rate".

Audit existing security controls and detection coverage — find gaps against MITRE ATT&CK. Use when asked to "audit our detection coverage", "where are our security control gaps", or "check our MITRE coverage".

Design detection rules for a threat — SIEM queries, alert logic, and MITRE ATT&CK mapping. Use when asked to "write a detection rule", "how do we detect this attack", or "build a SIEM query for this TTP".

Write accessibility fixes for specific WCAG failures — ARIA, focus management, keyboard patterns. Use when asked to "fix this accessibility issue", "add ARIA labels", or "make this keyboard navigable".

Full legal compliance audit — contracts, policies, regulatory, IP, corporate hygiene. Use when asked to "run a legal audit", "are we legally compliant", or "full compliance review".

Internal legal controls review — approval workflows, contract lifecycle, access to sensitive docs. Use when asked to "audit our controls", "review approval workflows", or "who can access sensitive contracts".

Use when the user asks to capture, clarify, document, audit, generate, compare, prioritize, validate, or realize product ideas. Guides one-question-at-a-time discovery, evidence-based scoring, explicit readiness decisions, and scoped delivery without assuming a specific product, repository layout, or planning plugin.

This skill should be used for project-level decisions about LLM-powered systems: whether an LLM is the right primitive for the task at hand, the shape of a multi-stage batch or agent pipeline, token and cost estimation, choosing between single-agent and multi-agent at the project level, structured output design for downstream parsing, and structuring agent-assisted iteration. Use this when the unit of work is a whole project or a multi-stage pipeline. Route individual tool design to tool-desi...

This skill should be used when modeling agent mental states with BDI concepts: beliefs, desires, intentions, RDF-to-belief transformations, rational agency traces, cognitive agents, BDI ontologies, and neuro-symbolic AI integration.

This skill should be used for personal operating-system workflows: content creation, voice consistency, relationship lookup, meeting preparation, weekly review, goal tracking, personal brand management, and network management.

Create beautiful, animated web presentations from a topic, rough notes, or an outline, and edit decks afterward — adding, removing, or revising slides. Generates a custom theme and a short two-slide preview, then builds the full deck only once the user confirms the direction; edits to an existing deck skip that flow and apply in place. Use when the user wants to make slides, a presentation, a talk deck, a pitch deck, or to add/remove/change a slide in one that already exists.

Defines a one-sentence 'hunting zone' — megatrend × owned or acquirable assets × attractive customer segment — before sketching any BMC, so bottom-up business model experimentation stays bounded and comparable instead of producing scattered, unrelated one-off canvases.

A founder wants to know whether their business could run without them — and if not, what it would take to get there. This 5–10 minute conversation surfaces where the founder is the single point of failure, names the pattern, and points to the next step. Use this skill whenever a founder asks about stepping back, making themselves replaceable, building a business that doesn't depend on them, exit readiness, delegation, indispensability, or what would happen if they disappeared for 60 days. Tri...

Pre-bootstrap diagnostic for founders and senior leaders. Surfaces AI anxiety, maps opportunity to their specific business, and funnels toward the BoS OS. Triggers: run AI readiness check, AI readiness, AI check.

设计限界上下文及其通用语言：边界、职责、词汇表、团队所有权与边界 ADR。

Implement Kubernetes Pod Security Admission (PSA) with controlled policy rollout (`audit`, `warn`, `enforce`) to raise workload security posture without destabilizing operations.

Manage Infrastructure as Code changes through deterministic plan/apply validation, policy gates, and drift-aware operations.

When the user wants help with pricing decisions, packaging, or monetization strategy. Also use when the user mentions 'pricing,' 'pricing tiers,' 'freemium,' 'free trial,' 'packaging,' 'price increase,' 'value metric,' 'Van Westendorp,' 'willingness to pay,' 'monetization,' 'how much should I charge,' 'my pricing is wrong,' 'pricing page,' 'annual vs monthly,' 'per seat pricing,' or 'should I offer a free plan.' Use this whenever someone is figuring out what to charge or how to structure thei...

When the user needs a comprehensive marketing plan for a client, a company they advise, or their own product. Also use when the user mentions "marketing plan," "growth plan," "GTM plan," "go-to-market plan," "AARRR plan," "90-day marketing plan," "12-month marketing roadmap," "fractional CMO plan," or "fCMO plan." Generates an exhaustive 13-section plan structured by AARRR (Acquisition, Activation, Retention, Referral, Revenue), customized to the client's current budget, team, and stage, mapp...

When the user wants to plan, evaluate, or build a free tool for marketing purposes — lead generation, SEO value, or brand awareness. Also use when the user mentions "engineering as marketing," "free tool," "marketing tool," "calculator," "generator," "interactive tool," "lead gen tool," "build a tool for leads," "free resource," "ROI calculator," "grader tool," "audit tool," "should I build a free tool," or "tools for lead gen." Use this whenever someone wants to build something useful and gi...