Business & Operations

This skill handles SAP BC (Basis Component) tasks from the Korean consulting field perspective. Use when the user mentions BC, 베이시스, Solution Manager Korea, HANA locale, 한국 세금계산서, e-Document, 망분리, KISA, 공인인증서, 전자서명, 한국 특수 STMS, PFCG 한국 권한, SM50/SM66 한국어 환경, 한국어 SAPGUI, Unicode 변환, 한국 고객지원 OSS, 한국 SAP BTP 리전, local 코드 페이지, NLS 설정, SAP 한국법인 SAPNet. Covers classic Basis topics (STMS, PFCG, SM50, ST22, SM21, SM36, performance, authorization, transports) with Korean enterprise specifics layered on...

Salesforce Shield as an architectural choice — Platform Encryption + Event Monitoring + Field Audit Trail as three SEPARATELY-LICENSED components, none of which ship in any standard edition. Covers BYOK vs Cache-Only Key Service (CCKM) tradeoffs, probabilistic vs deterministic encryption schemes, the field-type encryption blocklist (Formula, Roll-Up Summary, indexed External ID), Field Audit Trail's 10-year retention model, and why every Shield design starts with a license confirmation. NOT f...

Implement Salesforce data privacy, GDPR/CCPA compliance, and field-level encryption patterns. Use when handling PII in Salesforce records, implementing data subject access requests, or configuring Salesforce Shield encryption. Trigger with phrases like "salesforce data privacy", "salesforce PII", "salesforce GDPR", "salesforce data retention", "salesforce encryption", "salesforce CCPA".

Use for org-level Salesforce architecture work — capacity planning, security/sharing review, integration patterns, multi-org strategy, tech-debt assessment.

ZeroBounce platform help — email validation, email finder, AI scoring, activity data, inbox placement testing, blacklist monitoring, DMARC, warmup. Use when your email list has too many bounces, catch-all addresses are hurting deliverability, you need to check if your IP is blacklisted, DMARC reports show unauthorized senders, or the ZeroBounce API isn't returning expected validation results. Do NOT use for general deliverability strategy (use /sales-deliverability), enrichment strategy (use ...

Xpoz platform help — social data API and MCP server for AI agents, searching Twitter/X, Instagram, TikTok, Reddit via natural language queries, 1.5B+ indexed posts, OAuth 2.1, TypeScript/Python SDKs, CSV exports. Use when Xpoz MCP server isn't connecting or authenticating, search results are returning irrelevant posts and you need better queries, CSV exports are timing out or returning incomplete data, you want to build a brand monitoring pipeline using the Xpoz SDK, you're hitting the 100K f...

VoiceToNotes platform help — AI voice-to-text transcription with real-time capture, AI summaries, grammar correction, OCR scanning, custom prompts, HIPAA compliance, web + iOS + Android. Use when setting up VoiceToNotes for a team, choosing between VoiceToNotes free vs Pro, voice notes not transcribing accurately, recordings disappearing or showing 'note without audio', configuring VoiceToNotes AI operations or custom prompts, comparing VoiceToNotes vs Otter vs Notta for personal voice notes,...

Verint Open Platform help — enterprise CX automation with Da Vinci AI bots (Quality Bot 100% QA, Coaching Bot real-time guidance, Wrap Up Bot auto-summaries, CX/EX Scoring, TimeFlex agent scheduling, Exact Transcription 80+ languages), WFM forecasting/scheduling/adherence, knowledge automation, IVA virtual assistants, speech/text analytics, financial compliance, Verint Marketplace 350+ listings. Use when Verint reports loading slowly or showing inconsistent data, Quality Bot not scoring inter...

Unroll.me platform help — free newsletter unsubscribe and daily digest tool that consolidates subscriptions into one Rollup email, supports Gmail/Outlook/Yahoo/AOL/iCloud, owned by NielsenIQ. Use when overwhelmed by newsletter and promotional email subscriptions, want to unsubscribe from dozens of mailing lists at once, Rollup digest not arriving or missing newsletters, comparing Unroll.me to Clean Email or SaneBox or Mailstrom for inbox cleanup, worried about Unroll.me privacy and whether it...

Unboxd platform help — AI email secretary that reads every email and extracts action items with deadlines into daily briefings, supports Gmail/Outlook/IMAP ($7.50-41.67/mo). Use when action items keep getting lost in email threads, spending too much time reading and triaging emails, daily briefing is missing important messages, credits are running out before the month ends, emails getting categorized into the wrong bucket, comparing Unboxd to Fyxer or Superhuman or SaneBox or Shortwave for in...

trendHERO platform help — Instagram influencer analytics (95M+ profiles, 20+ filters), Account Quality Score (AQS 1-100, fake follower detection), Audience Analysis, Daily Tracking, Ads Database (10M+ posts), Audience Overlap, REST API (Bearer auth, webhooks). Covers discovery search, AQS interpretation, audience vetting, tracking setup, ads database research, API integration, and pricing (Free/Lite/Pro/Advanced). Use when you suspect an influencer has fake followers, trendHERO search results...

TranscribeMe platform help — human+AI hybrid transcription service with 99% accuracy guarantee on human-reviewed tiers, HIPAA compliance, and REST API. Use when uploading audio for human-edited transcription, choosing between Machine Express and human-reviewed tiers, integrating TranscribeMe API into a transcript pipeline, comparing TranscribeMe vs Rev vs GoTranscript vs Sonix for accuracy-critical transcription, troubleshooting slow turnaround or inconsistent punctuation, setting up HIPAA-co...

SurveyMonkey platform help — survey creation, question types, skip logic, advanced branching, email/SMS/web collectors, response analytics, cross-tabulation, AI thematic analysis, SurveyMonkey Audience, REST API v3, OAuth, webhooks. Use when survey response rates are low, skip logic isn't working, can't export survey data, confused by pricing tiers, API calls hitting rate limits, need to set up email collectors, comparing SurveyMonkey vs Typeform vs Google Forms, or figuring out which plan yo...

Salesken platform help — AI-powered conversation intelligence with real-time in-call coaching, QA automation on 100% of calls, revenue intelligence with deal health and forecasting, field sales analytics, multilingual transcription, Salesforce/HubSpot/Zoho native CRM sync. Use when reps need live coaching prompts during calls, QA team wants to stop random call sampling and score every call automatically, compliance team needs automatic regulatory breach detection, managers can't see which dea...

Salesforce platform help — Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Data Cloud, Agentforce AI, Platform (Lightning/Apex/Flow), AppExchange, and REST API (v66.0, OAuth 2.0, SOQL, Bulk API 2.0). Use when Salesforce workflows or Flows aren't firing, reports don't show the right numbers, lead assignment rules aren't working, Apex triggers are failing, AppExchange app won't install, need help with SOQL queries, implementation is stalling, data migration to or from Salesforce, o...

Rimo Voice platform help — Japanese-optimized AI meeting transcription and summarization with ISO 27001/27017 compliance and Japan-hosted data. Use when evaluating Rimo Voice for a Japanese-first team, setting up bot recording for Zoom/Teams/Meet/Webex, configuring custom dictionaries for domain terminology, troubleshooting transcription accuracy for Japanese or English, comparing Rimo to other note-takers for Japanese meetings, or understanding Rimo pricing (Solo $9/mo, Business $15/mo launc...

Retention.com platform help — ecommerce identity resolution that identifies anonymous website visitors and converts them to email/SMS contacts. Covers Grow (10x email list growth from identified visitors), Reclaim (abandonment flow recovery for events missed by Klaviyo/Elevar), retargeting activation across email/SMS/push/paid channels, tracking pixel setup, Shopify integration, compliance (CCPA, implicit consent model), and API (suppression uploads, webhooks). Use when most site visitors lea...

Read.ai platform help — meeting intelligence with engagement/sentiment analytics, Search Copilot across meetings/email/chat, Ada digital twin, REST API (beta) + MCP Server (`api.read.ai/mcp/`), OAuth auth, webhook automations (`meeting_end` events with HMAC signing), CRM sync to Salesforce/HubSpot, Zapier/n8n workflows, 20+ language transcription. Use when setting up Read.ai webhooks or API integration, connecting Read.ai transcripts to a CRM or data warehouse, configuring Read.ai engagement ...

QEval platform help — AI-powered contact center QA with 100% automated scoring, speech analytics, compliance monitoring, agent coaching, and VOC analytics. Use when QA scores are inconsistent across evaluators, only reviewing a sample of calls and missing problems, agents getting incorrect low grades, compliance alerts not triggering, reports are confusing or need training, integrating QEval with your CRM or telephony stack, or choosing between Manual vs AI plan. Do NOT use for general coachi...

Postmark platform help — transactional email delivery via REST API (`POST /email`, `POST /email/batch`), SMTP relay, Message Streams (transactional vs broadcast isolation), Handlebars Templates with layout inheritance, Inbound Email parsing, Webhooks (bounce, delivery, open, click, spam complaint, subscription change, inbound), DMARC Monitoring, Bounce Management (Rebound), Suppressions, Statistics, Bulk API, Sender Signatures, and domain authentication. Use when transactional emails aren't a...

PlutoBa platform help — AI influencer vetting and creator due diligence across TikTok, Instagram, and YouTube. Covers PlutoBa Score (7-dimension assessment), Deep Assessments (100+ posts, 300+ comments), fake follower detection, audience authenticity, brand safety risk scoring, rate benchmarking, AI-powered creator outreach, creator CRM, and campaign briefs. Use when worried an influencer's followers are fake, need to check if a creator is brand-safe before signing a deal, want to know what t...

Observe.AI platform help — enterprise contact center intelligence with Auto QA scoring on 100% of interactions, Agent Copilot real-time guidance, Coaching Copilot post-call performance management, VoiceAI and ChatAI virtual agents, screen recording, Insights Copilot. Use when setting up Observe.AI Auto QA scorecards for contact center agents, Agent Copilot not surfacing guidance during live calls, transcription accuracy issues or speaker attribution errors, comparing Observe.AI vs Balto or Cr...

Sales meeting note-taker and conversation-intelligence strategy — platform selection (Fathom, Fireflies, Avoma, Gong, Otter, Fellow, Grain, Sembly, Read.ai, MeetGeek, Jamie, Krisp, Colibri, Cluely, Jamy, Wave, tl;dv, Claap, Tactiq, Granola, Hedy, Omi, Bluedot, Lindy, Notta, Rilla, Siro, Plaud, Speakwise, Sybill, Winn.ai, Sonnet, Supernormal, VoiceToNotes, Sonix, Outdoo, Jiminny, Enthu.AI, Demodesk, Clari Copilot, Salesken, Cresta, Balto, Observe.AI, Oliv, Weflow, Noota, Dialpad, Modjo, Verbit...

MBox AI Meet platform help — free Chrome extension for Google Meet real-time transcription and AI summaries powered by Gemini Pro. Use when setting up MBox AI Meet for automatic Google Meet transcription and email summaries, troubleshooting MBox Chrome extension not recording or transcription accuracy issues, deciding between MBox free and Pro plans or evaluating whether Enterprise API access is worth it, comparing MBox AI Meet to other bot-free Chrome extension note-takers like Tactiq or Scr...