Claude Skills by Chili-Piper

Before submitting, confirm each item:

Checks why a rep or team is showing no available slots — diagnoses calendar connectivity, working hours, meeting limits, and distribution membership to find the specific blocker

Debugs why a specific lead did not book — traces the concierge routing session, identifies the rule that fired (or why none did), and recommends a targeted fix

Analyzes a Chili Piper distribution (round-robin queue) for a workspace and date range — meeting counts by rep, imbalance vs. configured weights, day-of-week and booking-source skew, and cancellation breakdown — using the public Chili Piper MCP. Use when someone asks why a rep is getting more or fewer meetings than others, wants a distribution breakdown, or wants to analyze meeting imbalance for a period.

Deep-dives into a single Chili Piper meeting — booking trigger, routing path, rep assignment, and outcome — to diagnose what happened and surface a next action.

Analyzes Chili Piper meeting no-show patterns by trigger type, routing path, rep, or workspace using meeting-list-put and concierge-logs to surface actionable optimization opportunities

Org-wide meeting volume and health snapshot — total booked, completed, no-show, and cancelled by workspace — for weekly or monthly executive reviews of booking capacity and pipeline coverage

Audits all Chili Piper concierge routers for coverage gaps — unmapped lead sources, stale ownership rules, unbalanced distributions, and catch-all overflows — before they show up as lost pipeline

Copies a user's Chili Piper workspace and team memberships to a new or existing user — eliminating manual re-configuration when onboarding a rep onto an existing territory or replacing a departing rep

Pulls a full profile for any Chili Piper user — teams, workspaces, meeting types, scheduling links, and recent meeting activity — for onboarding audits, offboarding checks, and rep-level troubleshooting

Shows all meetings assigned to a specific rep for a period — volume, statuses, and no-show rate — to surface rep-level pipeline health and flag reps who may need coaching or routing changes

Safely removes a departing Chili Piper rep — surfaces open meetings that need reassignment, removes them from workspaces and teams, and produces an audit trail — making rep offboarding repeatable and zero-leak

Inspects Chili Piper Chat AI conversation logs for a workspace — routing-outcome breakdowns (Routed/NotRouted/Abandoned), full bot/guest transcripts, and abandonment analysis. Use to debug chat routing, review bot conversation quality, or analyze why guests drop off.

Guides an admin through building a complete Concierge web-form router from scratch — teams, meeting types, rules, distributions, and the live router — via a discovery interview and confirmation checkpoint. Data fields stay UI-only; third-party webform trigger mapping is now API-writable via thirdPartyForm.

Creates, reads, updates, and deletes Chili Piper Concierge routers — the web-form routing configs that decide which rep a form submission books with. Always-live writes with dry-run diffs and representability checks; the write complement to concierge-debugger/routing-audit.

Debugs why a CRM record was routed (or not routed) through a Chili Piper distribution — accepts a log ID, Salesforce record ID, or contact/lead name, explains each rule stage, and recommends a targeted fix

Creates, updates, activates/deactivates, and deletes Chili Piper Distro (lead-routing) routers — full lifecycle with dry-run diffs, async status polling, overlay-aware updates, and delete safety gates. Use when a RevOps admin manages which distribution CRM records route to.

Creates, reads, updates, and deletes Chili Piper Handoff routers — the rep-to-rep handoff routing configurations that decide who receives a handoff and which meeting type gets booked. Always-live writes with dry-run diffs, representability checks, and delete confirmation.

Manages Chili Piper team meeting types and their email/SMS reminders — list, inspect, create, update, delete — with dry-run planning, guest-visible-field safety (inviteTitle/inviteDescription vs internal description), and reminder attach/detach.

Lists, creates, updates, and deletes Chili Piper scheduling links across all four admin link types (round-robin, admin one-on-one, group, ownership) plus personal-link auditing — with dry-run planning and delete safety (deletion instantly breaks the link's booking URL).