Suggest Next Step

---
name: suggest-next-step
description: >
  Advises what to do next with a stalled deal or an unresponsive prospect.
  Triggered by "deal này giờ sao", "khách chưa trả lời phải làm gì", "bước tiếp theo cho [công ty]",
  "gửi báo giá lâu rồi chưa thấy gì", "what should I do next with", "this deal is stuck".
---

# Suggest next step

Use when the user needs advice on one deal. Research, email, or proposal too → `run-pipeline`.

Diagnosis logic: `${CLAUDE_PLUGIN_ROOT}/playbooks/deal-coach.md`.

## Principle

Return **one** action, not a list of options. The salesperson is busy — five options pushes the
decision back onto them.

And **write the message out**, do not tell them to write it.

## Where timing comes from

1. The user's own words: "5 days ago", "last week", "after the demo".
2. The deal file in `<DATA>/deals/`.
3. Only ask when timing genuinely changes the advice and cannot be inferred.

If a deal file exists, **do not make them repeat the history** — read it.

## Output

```markdown
### Kết quả
[Where the deal stands — one sentence. Why it is stuck — one sentence.]

### Việc tiếp theo
- Làm gì: [specific]
- Khi nào: [date]
- Nếu vẫn im lặng: [fallback]

### Nội dung gửi
[The message, written out in full]
```

Headings follow the user's language.

## Never

- Claim the buyer opened an email, clicked a link, or viewed a proposal — **there is no tracking**.
  Only mention it if the user says so.
- Infer interest from silence.
- Give vague advice like "keep nurturing the relationship".

## Saving

Dated follow-ups go to `<DATA>/follow-ups.md` per `${CLAUDE_PLUGIN_ROOT}/policies/state-management.md`.

## References

- `references/follow-up-timing.md` — cadence by stage