Business & Operations

Pre-call and pre-meeting account brief — pulls CRM data, health signals, call history, and usage context into a structured one-page snapshot. Use before any customer call, QBR, health review, or stakeholder meeting. Works standalone (paste context) or with connected CRM, CS Platform, and call recording tools.

Analyze the CS book by segment — ARR distribution, health distribution per segment, CSM coverage ratios, motion-to-segment fit, and reclassification candidates. Use for quarterly planning, headcount requests, CS motion calibration, or when leadership asks "how is [segment] performing?" Produces a segment analysis report and optional reclassification queue. Distinct from health-model-review: this skill analyzes by segment, not by health component.

Create or update CS Ops process documentation — SOPs, governance records, handoff guides, decision logs, and data quality standards. Use when a CS process needs to be codified, a governance decision needs a permanent record, or a recurring workflow needs a repeatable SOP. Produces publication-ready Markdown documentation calibrated to the specified process type. Distinct from /cs-ops:capacity-planner and /cs-ops:playbook-auditor which produce analysis outputs; this skill produces durable proc...

Audit the CS playbook for coverage gaps, trigger specificity, outcome measurability, play adoption rates, and dead plays. Use quarterly or when churn patterns suggest the playbook is missing key scenarios. Produces an ops-level playbook assessment with specific gap and improvement recommendations. Distinct from the CSM plugin's taro-play-runner skill (which executes individual plays); this skill evaluates whether the right plays exist and whether they are working.

Generate a CS metrics dashboard — portfolio health snapshot, retention metrics, CSM performance summary, renewal pipeline view, and leading indicator trends. Use for weekly leadership reporting, monthly executive summaries, quarterly board presentations, or any stakeholder audience requiring a structured CS metrics view. Calibrated to the configured primary performance indicator and reporting period.

Audit the portfolio health model — distribution analysis, component weight validation, threshold calibration, signal freshness, and predictive accuracy assessment. Use quarterly or when churn patterns diverge from health classifications. Produces an ops-level health model assessment with calibration recommendations, not account-level health reviews (use the CSM plugin's health-score-review skill for individual accounts; if the `csm` plugin is installed, run `/csm:health-score-review`).

Audit CRM and CS platform data quality against configured field requirements — completeness, staleness, consistency, and orphaned records. Use before reporting cycles, after CSM transitions, or when analytics outputs appear unreliable. Produces a field-level data quality scorecard with a prioritized remediation backlog. Distinct from health-model-review: this skill audits the data feeding the health model; health-model-review audits the model itself.

Update the CS-Ops plugin configuration — segment definitions, CSM ratios, health thresholds, playbook settings, escalation matrix, data quality rules, and reporting defaults. After organizational changes (territory restructure, headcount change, segment redefinition), or when audit outputs reveal configuration mismatches. Wraps the cold-start-interview configuration into targeted section updates without requiring a full re-interview. Distinct from /cs-ops:cold-start-interview which is the ini...

Run the CS-Ops plugin configuration interview — collects CS data model, metrics definitions, tooling stack, health model governance, reporting cadence, and team structure to produce the cs-ops practice config file. Runs automatically on first use of any cs-ops skill when config is missing. Distinct from the CSM plugin's cold-start-interview skill (which configures the CSM skill set for account-level execution); this skill configures the CS-Ops plugin (portfolio analytics, capacity planning, d...

Assess CSM capacity and coverage across the book — current load vs. target ratios, coverage gaps by segment and motion, headcount recommendations, and account redistribution options. Use for quarterly planning cycles, headcount requests, CSM departure coverage, or when Red-tier concentration suggests a coverage problem rather than a product or relationship problem. Produces a capacity assessment with specific redistribution or hiring recommendations.

Protocol document management agent. Auto-invoked when creating governance protocols, updating protocol status, or searching the protocol registry.

Tiered memory system for cognitive continuity across agent sessions. Manages hot cache (session context loaded at boot) and deep storage (loaded on demand). Use when: (1) starting a session and loading context, (2) deciding what to remember vs forget, (3) promoting/demoting knowledge between tiers, (4) user says 'remember this' or asks about project history.

Upload primitives for HuggingFace Soul persistence - file, folder, snapshot, JSONL append, and dataset card management with exponential backoff. Use when persisting agent learnings, snapshots, or semantic caches to HuggingFace.

Interactive initialization script that acts as a Skill Designer and Architect. Generates a compliant Agent Skill containing strict YAML frontmatter, optimal interaction designs, and L4 patterns based on diagnostic questioning.

المشتريات الحكومية السعودية عبر اعتماد — Saudi government procurement, contracts, and salary certificates via Etimad

مصطلحات قانونية عربية — ترجم واشرح مصطلحات قانونية، ساعد في فهم العقود والمستندات القانونية بالعربي

Python development principles and decision-making. Framework selection, async patterns, type hints, project structure. Teaches thinking, not copying.

Transform text into Hong Kong Chinese (港式中文) — a written register shaped by Cantonese substrate, English contact, and Hong Kong-specific social vocabulary. Features Hong Kong-specific terms (巴士/的士/士多/雪櫃), transliterations (荷里活/三文治/梳化), Cantonese lexicon (食飯/飲茶/睇/搞掂/啲/嘢), frequent English code-mixing (開 meeting / send email), AB/BA word-order flips (質素/私隱/擠擁), and — at Heavy intensity — optional full Cantonese-written features (係/唔/嘅/咗/佢/呢/嗰). Three intensity levels from light HK flavor (stand...

Use for Vercel cost and performance optimization on deployed projects, especially Next.js, SvelteKit, Nuxt, and limited Astro apps. Collect Vercel metrics, usage, project config, and code scan results first; investigate only metric-backed candidates; produce ranked recommendations grounded in verified files and version-aware Vercel/framework docs. Trigger for Vercel bill reduction, slow or expensive routes, caching opportunities, Function Invocations, Build Minutes, Fast Data Transfer, Core W...

Extract a DDD-style ubiquitous language glossary from the current conversation, flagging ambiguities and proposing canonical terms. Saves to UBIQUITOUS_LANGUAGE.md. Use when user wants to define domain terms, build a glossary, harden terminology, create a ubiquitous language, or mentions "domain model" or "DDD".

Performs an architectural review of a microservice-based system built on the Microbus framework. Examines service boundaries, dependencies, coupling, API design, resilience, data ownership, observability, security, and operational concerns. Produces a structured report with findings and recommendations.

Calculate seawater thermodynamic properties using TEOS-10 standard including density, salinity, sound speed, and freezing temperature for oceanography.

Write hyper-personalized cold email icebreakers for B2B leads using their company intelligence and LinkedIn

Mine high-value prospects from CRM pipeline stages (Lost, No Show, Churned, Stalled) by cross-referencing records with LinkedIn company data and comms history. Connects to any CRM, pulls records from target stages, filters out personal email domains, finds company LinkedIn pages via web research, bulk-scrapes company sizes via Apify, and filters by the user's "high-value" definition (headcount, industry, deal size). Optionally adds intent analysis from emails and transcripts. MANDATORY TRIGGE...