Business & Operations

Generate negotiation playbook for a specific contract type. Use when asked to "build a negotiation playbook", "how do we negotiate this clause", or "what are our fallback positions".

Deep clause-by-clause analysis of a contract with risk scores. Use when asked to "analyze this contract clause by clause", "score the risk in this agreement", or "what is dangerous in this contract".

Jurisdiction comparison for a legal requirement or contract clause. Use when asked "how does this differ by jurisdiction", "compare GDPR and CCPA on this", or "run a state law comparison".

Design an API versioning and deprecation policy — semver rules, sunset timelines, and communication channels. Use when asked to "design a deprecation policy", "how should we version the API", or "set a sunset timeline".

Design a dependency scanning program — CVE detection, license checks, and CI gates. Use when asked to "scan our dependencies", "set up CVE detection", or "add a dependency CI gate".

Design an SBOM generation pipeline — format, tooling, and integration into CI/CD. Use when asked to "generate an SBOM", "build an SBOM pipeline", or "add CycloneDX to CI".

Audit existing dependency security — find unscanned packages, license violations, and SBOM gaps. Use when asked to "audit our dependencies", "do we have an SBOM", or "find license violations".

Design cost reduction strategies — model tiering, prompt compression, caching, batch inference. Use when asked to "reduce our AI costs", "set up model tiering", or "cut LLM spend".

Review and redline a contract — flag risk, missing clauses, one-sided terms. Use when asked to "review this contract", "redline this agreement", or "is this contract risky".

Survey the project's existing contracts and policy docs. Use when asked "what contracts do we have", "survey our policy docs", or "inventory our agreements".

Draft a contract or policy document from a description or template. Use when asked to "draft an NDA", "write an MSA", or "we need a vendor contract".

Design ticket triage system -- routing rules, priority tags, queue structure, and first-response automation. Use when asked to "design our ticket routing", "how should we tag tickets", "set up our helpdesk", or "reduce time to first response".

Design SLA framework -- response time targets, resolution time targets, tier definitions, and breach escalation process. Use when asked to "define our SLAs", "what response times should we commit to", "build a support tier structure", or "set up SLA monitoring".

Support operations reconnaissance -- audit current ticket volume, SLA compliance, knowledge base coverage, escalation paths, and CSAT to understand where support is the constraint. Use when asked to "audit our support", "why is our response time bad", "how healthy is our support operation", or "before designing a support system".

Write support playbook -- response templates, issue-type runbooks, tone guide, and common resolution paths. Use when asked to "write support templates", "build a support playbook", "train our support agents", or "standardize our support responses".

Design customer support onboarding flow -- first-contact experience, proactive support touchpoints, and setup success checklist. Use when asked to "design our onboarding support", "how do we support new customers during onboarding", or "reduce early churn from setup failures".

Design support metrics dashboard -- CSAT, FRT, TTR, ticket deflection rate, volume trends, and agent efficiency. Use when asked to "what metrics should support track", "build our support dashboard", "measure support quality", or "audit our support performance".

Build or audit knowledge base -- article structure, coverage gaps, deflection rate, and maintenance process. Use when asked to "build a knowledge base", "what docs are missing", "improve our self-serve rate", or "audit our help center".

Design escalation path -- Tier 1 to Tier 2 to Engineering handoff, decision criteria, and communication templates. Use when asked to "design our escalation process", "when should support escalate to engineering", "build an escalation runbook", or "reduce escalation rate".

Audit existing security controls and detection coverage — find gaps against MITRE ATT&CK. Use when asked to "audit our detection coverage", "where are our security control gaps", or "check our MITRE coverage".

Design detection rules for a threat — SIEM queries, alert logic, and MITRE ATT&CK mapping. Use when asked to "write a detection rule", "how do we detect this attack", or "build a SIEM query for this TTP".

Write accessibility fixes for specific WCAG failures — ARIA, focus management, keyboard patterns. Use when asked to "fix this accessibility issue", "add ARIA labels", or "make this keyboard navigable".

Full legal compliance audit — contracts, policies, regulatory, IP, corporate hygiene. Use when asked to "run a legal audit", "are we legally compliant", or "full compliance review".

Internal legal controls review — approval workflows, contract lifecycle, access to sensitive docs. Use when asked to "audit our controls", "review approval workflows", or "who can access sensitive contracts".