Business & Operations

Read-only: scans the customer database for malformed emails, role accounts, disposable domains, and bounce-suspect patterns to protect sender reputation.

Read-only: finds likely duplicate customer records by matching email, phone, or name combinations.

Calculates lifetime spend per customer and applies tier tags (Bronze/Silver/Gold/Platinum) based on configurable thresholds.

Adds internal notes to customer records in bulk — useful for post-campaign flags, import annotations, or support context.

Read-only: groups customers by first-purchase month and tracks repeat purchase rate and revenue per cohort.

Read-only: estimates customer acquisition cost (CAC) per traffic source by joining order count per landing site / referrer with configurable ad spend.

Read-only: scores customers by churn probability based on purchase recency, frequency decay, and expected repurchase intervals.

Identifies customers with disputed or charged-back orders and tags their customer record for proactive review on future orders.

Read-only: lists B2B company accounts with locations, catalogs, and payment terms for wholesale management.

Rank products by revenue, units sold, and refund rate over a date range by aggregating order line items.

Read-only: extracts gift messages, gift recipients, and gift flags from order custom attributes and notes for fulfillment teams to print on packing slips.

Issue Shopify gift cards (store credit) to customers as a goodwill gesture, post-return incentive, or loyalty reward.

Read-only: mines order history to find product pairs and triplets frequently purchased together, generating cross-sell and bundle recommendations.

Read-only: calculates the true ROI of each discount code and automatic discount by comparing incremental revenue against discount cost.

Compare redemption rates and revenue performance across two or more discount codes over a specified date range.

Read-only: identifies products with high single-purchase rates that could benefit from cross-sell pairing based on category and price affinity.

Aggregate abandoned checkout data for a time range, broken down by cart value bucket and hour of day (UTC).

Master skill collection for Shopify store operators. Provides access to all merchandising, marketing, support, and operations capabilities.

Canonical front door for agent-first workload planning, runtime mode selection, workflow-rig dogfood, and runtime dispatch in joelclaw. Use when the user says 'run this through the workflow rig', 'kick this off', 'dogfood this with the workflow rig', 'start a canary', 'run this as a workload', or any request to turn coding/runtime intent into a real joelclaw workload plan or run.

Work on wizardshit.ai — Joel's AI education platform teaching the exploratory journey of building systems with and around AI. Covers the Next.js app in gremlin, The Claw course design, and the manage brain vault. Triggers on: 'wizardshit', 'wizard shit', 'wizardshit.ai', 'the claw course', 'agent game generation', 'zots', 'minions of toil'.

Manage Joel's task system in Todoist. Triggers on: 'add a task', 'create a todo', 'what's on my list', 'today's tasks', 'what do I need to do', 'remind me to', 'inbox', 'complete', 'mark done', 'weekly review', 'groom tasks', 'what's next', or when actionable items emerge from other work. Also triggers when Joel mentions something he needs to do in passing — capture it.

Design, apply, and maintain SKOS taxonomies for joelclaw agent workflows. Use when defining concept schemes, classifying agent inputs/outputs, mapping to external vocabularies, or integrating taxonomy metadata with Typesense retrieval.

Build and update person dossiers from communication history. Use when a person is discussed for strategy, follow-up, opportunities, relationship context, or decisions. Use relevant authorized evidence from Front email, Granola summaries, scoped memory, and event metadata; then write/update a structured dossier in Vault/Resources/.

Research and library synthesis from the docs/PDF corpus, mapped to joelclaw system philosophy and concrete operational actions (especially k8s reliability). Trigger on: 'research this', 'from the library', 'from the books', 'pdf brain', 'correlate this', 'synthesize', or any request to derive practical architecture/ops guidance from the docs corpus. This skill is analysis-only; for ingestion/backfill workflows use pdf-brain-ingest.