Business & Operations

Help users work effectively with their manager and executives. Use when someone is struggling with their manager relationship, needs to influence leadership, wants to get better at executive communication, or is trying to build trust with their boss.

Help founders close their first customers and build repeatable sales processes. Use when someone is doing founder-led sales, trying to get their first customers, writing cold outreach, running early sales calls, or asking when to hire their first salesperson.

Help users get promoted at work. Use when someone is preparing for a promotion conversation, building their case for advancement, trying to understand what's blocking their promotion, or figuring out how to get to the next level in their career.

Help users define AI product strategy. Use when someone is building an AI product, deciding where to apply AI in their product, planning an AI roadmap, evaluating build vs buy for AI capabilities, or figuring out how to integrate AI into existing products.

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Entry point for ALL work requests - triages scope from trivial to massive, asks clarifying questions, and routes to appropriate planning skills. Use this when receiving any new work request.

Use to keep GitHub Project fields synchronized with actual work state - updates status, verification, criteria counts, and other project-specific fields

MANDATORY for all work - the project board is THE source of truth. This skill provides verification functions and gates that other skills MUST call. No work proceeds without project board compliance.

Use for time-based grouping of issues into delivery phases. Creates, updates, and tracks milestones, associates issues and epics, monitors progress toward milestone completion.

Use before starting ANY work - hard gate ensuring a GitHub issue exists, creating one if needed through user questioning

Use throughout all work - ensures GitHub issues are updated continuously as work happens, not batched at the end

Use for MASSIVE work requests requiring multi-epic planning. Creates research spikes, documents all unknowns and decisions, builds resumable architecture documents, and structures work into epics and milestones.

Use for LARGE work requiring feature-level grouping. Creates epic tracking issues, manages related issues under a common label, tracks epic progress, and coordinates with milestones.

Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.

Expert sales strategy and operations guidance for B2B SaaS companies. Use when designing sales processes, implementing qualification frameworks (MEDDIC, BANT, SPICED), territory planning, forecasting, quota setting, compensation design, or optimizing pipeline velocity. Covers sales methodology, org structure, tech stack selection, win rate analysis, and deal acceleration strategies.

Expert sales negotiation strategist for B2B deal-making. Use when planning negotiation strategy, handling discount requests, closing deals, navigating procurement, or structuring win-win agreements. Covers anchoring, framing, BATNA development, multi-party negotiations, and contract terms. Use for enterprise deals, pricing discussions, and high-stakes negotiations.

Strategic sales leadership guidance for B2B SaaS and enterprise software companies. Covers sales strategy, team building, pipeline management, enterprise selling, discovery calls, demos, proposals, negotiations, and sales operations. Use when building sales teams, designing sales processes, improving win rates, or scaling revenue operations. Use for "sales strategy", "sales process", "pipeline review", "deal strategy", "sales hiring", "quota planning".

Expert sales enablement strategist for building high-performing sales teams. Use when designing sales training programs, onboarding and ramp plans, sales playbooks, coaching frameworks, certification programs, or competitive intelligence distribution. Covers content strategy, tool adoption, performance measurement, and continuous learning systems. Use for building sales academies, creating enablement content, and optimizing sales productivity.

Expert renewal management guidance for maximizing retention and expansion revenue. Use when building renewal playbooks, forecasting renewal pipeline, structuring multi-year deals, developing pricing strategies, mitigating churn risk, defending against competitive displacement, negotiating contracts, attaching expansion to renewals, or optimizing renewal operations. Covers high-touch and tech-touch renewal motions, early renewal strategies, and save plays.

Expert Quarterly Business Review facilitation for maximizing customer value and strategic alignment. Use when designing QBR programs, preparing executive presentations, demonstrating ROI and value realization, conducting strategic account planning, aligning product roadmaps, identifying risks and opportunities, facilitating business reviews, or automating QBR processes. Use for EBR preparation, success metrics presentation, renewal preparation, and stakeholder engagement.

Expert sales proposal and pricing presentation strategist. Use when writing proposals, executive summaries, ROI business cases, pricing presentations, SOWs (Statement of Work), RFP responses, or competitive positioning documents. Covers proposal structure, terms positioning, design formatting, follow-up strategy, and win-rate optimization.

Expert product strategist for vision, strategy, and market positioning. Use when defining product vision, assessing product-market fit, sizing market opportunities (TAM/SAM/SOM), competitive positioning, or choosing between build/buy/partner. Covers business model design, monetization strategy, platform decisions, and strategic roadmap planning.

Expert product management guidance for day-to-day PM work. Use when creating roadmaps, prioritizing features, managing stakeholders, planning sprints, grooming backlogs, scoping features, planning releases, defining OKRs, managing technical debt, or coordinating go-to-market. Covers RICE, ICE, MoSCoW frameworks, cross-functional collaboration, and product metrics.

Strategic product leadership guidance for SaaS and technology companies. Covers product strategy, roadmap planning, product discovery, user research, growth product management, platform strategy, product analytics, and product launches. Use when defining product vision, prioritizing features, conducting discovery, analyzing metrics, or launching products. Use for "product strategy", "roadmap planning", "feature prioritization", "product discovery", "product metrics", "PRD writing".