Operations Transformation

---
name: operations-transformation
sheetId: "3.10"
description: "Three-stage operations transformation pipeline — process discovery (SIPOC), digital transformation assessment, then automation-ready process redesign — to turn pain points into builder-ready blueprints."
category: operations
project: operations-transformation
platform: claude
status: Done
author: Peter Tu
input: "A client-described inefficient or unclear business process, ideally with prior discovery context from consult-discovery"
process: "Stage 1 SIPOC mapping → Stage 2 automation suitability diagnosis (four-quadrant + ROI) → Stage 3 sub-task / system-layer / MVP-stack redesign"
output: "SIPOC table, diagnostic table with tech recommendations and ROI, and a builder-ready redesign blueprint with MVP stack"
synergy:
  - "operations-flow-optimization"
type: agent
skills: ["operations-process-discovery", "operations-automation-validation", "operations-process-redesign"]
house-style: bound

---

# Operations Transformation

```bash
npx skills add https://github.com/peter-tu-zynkr/zynkr-skill-builder --skill operations-transformation
```

Turn an inefficient business process into a builder-ready automation blueprint through three sequential stages. Use this skill after `consult-discovery` (or whenever you already have a clear pain point) and you want to design the operational fix end-to-end before handing to an engineer.

---

## Step 1 — Collect inputs

Ask the user for:
1. **Pain-point description** — the inefficient or unclear process to redesign
2. (Optional) `STAGE1_SUMMARY` / `STAGE2_SUMMARY` from `consult-discovery` if available
3. The business outcome they want from the transformation (cost / speed / quality / scale)

Store as `PROCESS_BRIEF`.

---

## Step 2 — Stage 1: Process Discovery / SIPOC mapping (subagent)

Display:

```
---------------------------------------------
Stage 1: Process Mining — build the SIPOC map
---------------------------------------------
```

Launch the `operations-process-discovery` agent (`./agents/operations-process-discovery.md`) using the Agent tool, passing `PROCESS_BRIEF`.

The agent walks through:
1. End-to-end process mapping (main stages, owners)
2. Supplier and Customer per step (one question at a time)
3. Agent-generated Input/Output assumptions

Store the final SIPOC table as `SIPOC_TABLE`.

Ask:
```
Does this SIPOC map look right? (Yes / Adjust)
```

> **Optional Stage 1.5 — quick lean pass on a tangled as-is.** If `SIPOC_TABLE` is too messy to diagnose (duplicated steps, unclear loops), you may invoke `operations-flow-optimization` here for a quick cleanup before Stage 2. The canonical ordering pass, however, runs AFTER Stage 3 — see Stage 3.5 below (course Ch5 §5.5.2: assess first, redesign, then optimize the ordering of the re-chained flow).

---

## Step 3 — Stage 2: Digital Transformation Assessment (subagent)

Display:

```
---------------------------------------------
Stage 2: Diagnose automation suitability
---------------------------------------------
```

Launch the `operations-automation-validation` agent (`./agents/operations-automation-validation.md`), passing `SIPOC_TABLE`.

The agent will produce:
- **Diagnostic table** per step — Classification (four quadrants), Tech suggestion (LLM / State Machine / Rule-based / Human), ROI, Rationale
- **Recommendation summary** — which steps to transform now, which to defer
- A hand-off prompt to Stage 3

Store as `DIAGNOSTIC_RESULT`.

Ask the user which steps to redesign. Default: all steps marked ROI=High or ROI=Medium.

---

## Step 4 — Stage 3: Process Redesign (subagent)

Display:

```
---------------------------------------------
Stage 3: Redesign — sub-tasks, layers, MVP stack
---------------------------------------------
```

For each selected step from `DIAGNOSTIC_RESULT`, launch the `operations-process-redesign` agent (`./agents/operations-process-redesign.md`) one step at a time.

Per step, the agent produces:
- Step title
- Redesign table (Sub-tasks × FE/BE/DB × Suggested tool)
- Flow type (Sequential / Decision Tree / Loop / Human-in-the-loop)
- MVP stack recommendation
- 1–3 sentence summary

After each step, ask:
```
Would you like to redesign the next diagnosed step? (Yes / Skip / Stop)
```

> **Optional Stage 3.5 — streamline the redesigned flow (course Ch5 §5.5.2).** Once Stage 3 has re-chained the steps, run the lean ordering pass on the redesigned flow before building anything: validate I→P→O on every step, map dependencies, eliminate friction (duplicative / looping / missing steps), and re-sequence only where it buys less rework, lower risk, or higher throughput. Invoke `operations-flow-optimization` on the Stage 3 blueprint to produce the final "ideal flow" spine for the MVP build. The principle: **eliminate before you automate** — don't build steps a lean pass would have deleted.

---

## Step 5 — Final blueprint

Compile all step redesigns into a single deliverable:
1. SIPOC map (Stage 1)
2. Diagnostic table (Stage 2)
3. Per-step redesign blueprints (Stage 3)
4. Consolidated MVP stack (deduped across steps)

Ask:
```
Next steps:
1. Hand off blueprint to engineering team
2. Iterate on a specific step
3. Schedule a build session with peter_tu@zynkr.ai
```

---

## Rules

- Stage 1 may ask discovery questions, but Stage 2 and Stage 3 must trust prior agent output — no re-diagnosing
- Always one question at a time during Stage 1
- Diagnostic table classifications are advisory; flag low-ROI steps but do not auto-skip them
- Never recommend LLM-only solutions for rule-based, low-frequency steps (cost mismatch)

## House style

Writing style is **not owned by this file**. The house voice lives in two Google Docs under
`[@] 寫作指南` (`12DBdFz3SK22ie9im_ThFMI7IBRXsTZsV`), read at runtime:

- 《[2.0] Zynkr 通用風格指南 House Voice》 `10bOIQwRm9Pxwgct4hlwCwK_B4Pipai1HqBPZKzyRHSE` —
  the universal core, plus the addendum for this surface
- 《[3.2] 禁用詞清單 Forbidden Words》 `1N5sHLP4qzmmhpCGsi6KElxi1z0MFe4QZ0Q_35T10Uyg`

Read both before producing client- or reader-facing text, and scan the draft against 《[3.2]》
before handing it over. If Drive is unreachable, say so in the output rather than proceeding
unchecked. Never re-implement either list inside this file.