Fathom Common Errors

---
name: fathom-common-errors
description: 'Diagnose and fix Fathom API errors including auth failures and missing
  data.

  Use when API calls fail, transcripts are empty, or webhooks are not firing.

  Trigger with phrases like "fathom error", "fathom not working",

  "fathom api failure", "fix fathom".

  '
allowed-tools: Read, Bash(curl:*), Grep
version: 1.6.0
license: MIT
author: Jeremy Longshore <jeremy@intentsolutions.io>
tags:
- saas
- meeting-intelligence
- ai-notes
- fathom
compatibility: Designed for Claude Code
---
# Fathom Common Errors

## Overview

Diagnose Fathom meeting, transcript, integration, CRM-sync, and authorization issues with minimal redacted evidence and reversible fixes.

## Prerequisites

- A bounded non-sensitive reproduction, environment/version, consent/data policy, and approved diagnostic channel.

## Instructions

1. Identify affected meeting/action state and collect only opaque IDs, status, configuration version, and timing.
2. Validate scope, access, consent, mapping, and rate-limit conditions before applying a correction.
3. Test the smallest safe fix with synthetic records and document the verified result.

## Output

- A classified failure with redacted evidence, bounded remediation, owner, and verified recovery/escalation.

## Error Handling

| Condition | Safe response |
|---|---|
| Consent or access is unclear | Stop processing/sharing and verify ownership/policy. |
| CRM mapping is wrong | Pause sync and correct/test mapping before replay. |
| Duplicate action occurs | Deduplicate by stable ID; do not resend automatically. |

## Examples

For a missing follow-up, verify the synthetic meeting's action ID, consent state, mapping version, and CRM result in development. Escalate with redacted evidence if unresolved; do not inspect or share a customer recording to troubleshoot it.

## Error Reference

### 1. 401 Unauthorized

**Fix**: Regenerate API key at Settings > Integrations > API Access.

### 2. 429 Rate Limited

Limit: 60 calls per minute across all API keys.
**Fix**: Implement exponential backoff. Batch requests.

### 3. Empty Transcript

**Causes**: Meeting still processing, recording too short, or audio quality issues.
**Fix**: Wait 5-10 minutes after recording. Check recording in Fathom UI.

### 4. Missing Summary

**Cause**: AI processing not complete.
**Fix**: Poll the recording endpoint until summary is available.

### 5. Webhook Not Firing

**Fix**: Verify webhook URL in Settings > Integrations > Webhooks. Test with:

```bash
curl -X POST https://your-url.com/webhooks/fathom \
  -H "Content-Type: application/json" \
  -d '{"type": "test"}'
```

### 6. OAuth Token Expired

**Fix**: Refresh the access token using your refresh token.

## Quick Diagnostics

```bash
# Test API key
curl -s -o /dev/null -w "%{http_code}" -H "X-Api-Key: ${FATHOM_API_KEY}" \
  https://api.fathom.ai/external/v1/meetings?limit=1
```

## Resources

- [Fathom Help Center](https://help.fathom.video)
- [Fathom API Docs](https://developers.fathom.ai)

## Next Steps

For diagnostics, see `fathom-debug-bundle`.